Uploaded File
add photo
Denis
mcelligott56@gmail.com
617-721-7816
Boston, MA 02131
8 years experience W2
0
Recommendations
Average rating
23
Profile views
Summary

Experience
Information Technology
Sep 2019 - present
Boston, MA
Senior Technical Support Specialist (Contract)
  • Provide support to 30 people remotely using RDP, by phone, and in person
  • Migrate 80 desktops and laptops from Windows 7 to Windows 10 in a three month period
  • Configure, maintain, and troubleshoot Turrets and workstations for Traders, Equity Sales, Holt Research, and Fixed Income teams
  • Work with conference bridge team to set up meetings on Tandberg equipment as well as Cisco Webex equipment and ensure that the meeting begins and ends without issue
  • Take on up to 20 tickets per day that are submitted through ServiceNow, ranging from issues with Outlook, smart cards, skype mobile, accessing work email on Blackberry Work, and Bloomberg
  • Responsible for managing the technical inventory and updating the inventory in HP Asset Management
  • Configured, tested, and deployed five workstations and turrets for Disaster Recovery testing before the start of the COVID-2019 lockdown
No skills were added
Remove Skill
Information Technology
May 2018 - Sep 2019
Boston, MA
Technical Support Specialist
  • Maintained and configured new user accounts in Active Directory, Exchange and Office 365, and Avaya
  • Provided support to 100 people remotely using DameWare, in person, and by telephone
  • Maintained and updated content for SharePoint site regarding company events and documentation
  • Resolved at least 10 tickets submitted through Samanage each day, ranging from troubleshooting issues with Citrix, the Sonos Music System, to application issues with sales software
  • Assisted my team with migrating 100 employees from Windows 7 to Windows 10 in four months with a PowerShell Script
No skills were added
Remove Skill
Information Technology
Apr 2017 - Apr 2018
Boston, MA
QA Tester & IT Support
  • Used SharePoint to maintain an accurate inventory of Office 365 accounts, company servers, virtual machines, networks, and computers, software licenses and keys
  • Assisted in manually testing new software releases on multiple Virtual Machines as well as local computers and assisted in code signing before releasing software to clients
  • Spawned, automated, and managed 42 Virtual Machines (CentOS and Windows) at scale in VMWare EXSi, ZenServer, and Proxmox
  • Configured and troubleshot multiple levels of infrastructure, including Virtual Machines, Servers, VPN, Outlook, Active Directory, and anti-virus to enable unicast and multicast communication
No skills were added
Remove Skill
Jun 2016 - Oct 2016
Boston, MA
Desktop Support Tech (Contract)
  • Provided support in person, via phone, and via Bomgar to 1000 end users throughout the northeast region
  • Resolved up to 20 tier 2 tickets submitted on ServiceNow daily ranging from email issues on mobile devices, issues accessing Citrix, issues with wireless printers, and recovering data from hard drives
  • Set up laptops with a Windows 7 image for employees and contractors using Universal Imaging
  • Deployed and managed iOS and Android mobile devices as well as email, apps, and MDM (Mass360)
  • Configured softphones on employees' laptops using Cisco Unified Provisioning Manager
  • Managed inventory and imported mobile device and computer data into ServiceNow
No skills were added
Remove Skill
Information Technology
Feb 2016 - Jun 2016
Boston, MA
Associate Kiosk Operations Engineer (Contract)
  • Used MDT to apply client's OS image onto Kiosks and conducted pre and post deployment kiosk sanity testing to ensure performance met SLA standards
  • Shipped Kiosks to client locations and worked with the client's IT team to configure the necessary ports and to configure the firewall so that the kiosks would function as expected
  • Wrote PowerShell scripts to update software on Kiosks and used SiteRemote to schedule the scripts to run during off hours and in the background to minimize downtime
  • Monitored kiosks remotely using LogMeIn & SiteRemote, ensured the kiosks up time met the client's SLA requirements and worked with the client's POC to bring offline kiosks back online
  • Resolved 30 level 2 support desk kiosk tickets per day submitted through Jira and SpiceWorks
No skills were added
Remove Skill
Information Technology
Oct 2014 - Jan 2016
Cambridge, MA
IT Support Specialist
  • Resolved up to 20 tickets submitted via Zendesk, in-person, and via TeamViewer on a daily basis
  • Supported 200 end users as well as Windows 7, 8, 8.1, and 10 as well as Mac OS computers
  • Supported and deployed iPads and Android Tablets for sales and marketing conferences
  • Responsible for maintaining an accurate inventory of hardware and software licenses
  • Managed the firm's VoIP systems, Salesforce accounts, Office 365 accounts & Google Apps for Work
  • Created Salesforce reports for the sales director and the CEO to assist in monitoring the sales team's KPIs
  • Created and executed MySQL queries on an Ubuntu Server to generate data for online invoice links
  • Edited HTML, CSS, and JavaScript on publications before submitting them on Pubmed Central
No skills were added
Remove Skill
Banking/Financial
Sep 2013 - Oct 2014
Boston, MA
Technical Consultant
  • Created & executed over 100 automated test cases with UFT, ALM, XML, MS Excel, MS Access, and VB scripts to test more than 800 links in 3 different bank account creation portals twice daily to confirm they met or exceeded expectations and reported results of the tests to management on a daily basis
  • Assisted in user acceptance testing by testing retail banking applications and finding and reporting software defects before the software was released to retail bank locations
  • Provided tier 1 & tier 2 support to over 500 end users & resolved up to 15 tickets per day submitted via Remedy, ranging from issues with IIS, SQL, Linux, & Unix servers to reprocessing failed server processes
  • Wrote PowerShell scripts to search for duplicate IP addresses on SQL 2008 and 2012 servers as well as Unix and Windows Servers
  • Assisted with the Change Management Process by implementing upgrades and changes on test and production servers during non-business hours with various Business Units and ensuring that the changes were implemented successfully
  • Updated and added documentation in OneNote for over 100 applications, databases, and servers with information obtained from previous incidents and resolutions
No skills were added
Remove Skill
QA Tester
Information Technology
Aug 2013 - Mar 2014
Boston, MA
June
Quality Assurance
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Information Systems
Suffolk University 2008
Minor: Economics and German Studies
Skills
Quality Assurance
2014
1