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Gregg
greggmartin@outlook.com
510-283-4358
2637 Alhambra Way
Pinole, CA 94564
Technology Support Specialist - Project
26 years experience W2
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Summary

Experience
Technology Support Specialist - Project
Information Technology
Jul 2017 - present
Alameda County, CA Role: Sole IT support for the Alameda County Care Connect Program. Desktop Support, Mobile Device Support, Interface Support to Other County IT Resources.
  • Function as the sole support tech resolving the problems the care connect program has. Backup other group's IT staff in ther Agency.
  • Phone, remote and in person Windows desktop support in a ticket based environment.
  • Training users and new IT staff, create training aids for user and IT staff.
  • A/V support for both fixed and mobile presentation equipment.
  • Hands on experience with the Footprints ticket system.
  • Configure and support mobile devices including cell phones and tablets
  • Apple and Android.
  • Support the county MDM solution. (Azure)
  • Create and maintain GP and AD objects.
  • Maintain file storage structure/access control on servers.
  • Create, use, and maintain images for desktops and laptops.
  • Perform all phases of the equipment lifecycle for hardware including imaging, deploying, maintaining, repairing, and sanitizing at the end of the lifecycle. Technology Systems Specialist III
Database Backups Desktop Support Desktops Laptops
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Consultant - IT and Project Management
May 2006 - Jul 2016
Marin County Role: Lead Desktop Support, Server Support, Mobile Device Support.
  • Function as the senior support tech resolving the problems the other desktop support techs in the department could not resolve on their own.
  • Phone, remote and in person Windows desktop support in a ticket based environment. Personally responsible for ~250 employees, ~300 PCs and laptops, and ~50 printers.
  • Training users and new IT staff, create training aids for user and IT staff.
  • A/V support for both fixed and mobile presentation equipment.
  • Hands on experience with the Remedy ticket system.
  • Configure and support mobile devices including cell phones and tablets
  • Apple and Android.
  • Configure and Support MDM solution (MaaS360)
  • Create, maintain and close GP and AD objects.
  • Maintain file storage structure/access control on servers.
  • Create, use and maintain images for desktop, laptop and servers.
  • Perform all phases of the equipment lifecycle for PCs and department servers including imaging, deploying, maintaining, repairing and sanitizing at the end of the lifecycle.
  • Server and backup administrator for 30+ Hyper-V host/hosted 2008r2 and 2012r2 servers in the department including SQL, application, file and print servers.
  • Project Management
  • Server upgrades/deployments. Large scale IT asset replacements/moves.
  • Develop implement and update HSD systems, policies and practices regarding servers and backup/DR systems. Consultant
  • IT and Project Management
Project Management SQL
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Business Management
Information Technology
May 2001 - May 2006
Oakland, CA
Server Support, Cabling, Application Development and Support, Project Management
  • Responsible for: translating program guidelines into policies and data collection procedures? training the mental health staff to implement the program? collecting, processing and reporting monthly reports for the state and county.
  • Software development
  • used Access to develop reporting tools out of SQL, RDB and Oracle databases. Later developed into Clinician's Gateway to provide a graphical interface for data entry into Insyst.
  • Project Management
  • Coordinate and supervise the deployment of large IT and AV systems for various county IT departments including Alameda, Contra Costa and Marin Counties.
  • Responsible for insuring vender compliance with contract obligations and system functionality.
  • IT support
  • Develop, deploy and support IT networks.
  • Responsible for hardware design, purchasing and deployment as well as software level support.
Application Development Compliance Project Management SQL
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General Manager
Jan 1996 - Jan 2001
Los Alamitos, CA
Role: Office Manager, Head Book Keeper, IT Department, Human Resources, Marketing Director, Purchasing Manager, and Sales Lead.
  • Developed new accounting policies and procedures.
  • Developed new production procedures.
  • Managed a staff of 48.
  • Transitioned the company from a retail to a wholesale manufacturer. Doubled sales to 6 million a year and increased profit margin from 12% to 25%.
Project Management
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Edit Skills
Non-cloudteam Skill
Education
Accounting
California State University
Business Administration
El Camino Community College
Skills
Project Management
2016
20
SQL
2016
15
Application Development
2006
5
Compliance
2006
5
Database Backups
2021
3
Desktop Support
2021
3
Desktops
2021
3
Laptops
2021
3