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Houston, TX 77077
Business Analyst
8 years experience W2
Average rating
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Business Analysis

  • Agile/Scrum/Waterfall
  • Modelling
  • Jira/Confluence
  • Business Process Improvement
  • Requirements Analysis
  • MS Office
  • ITSM
  • User Acceptance Testing
  • MS Visio/Project
  • SQL (Basic & Intermediate)

Business Analyst
Information Technology
Mar 2020 - present
(Contract) Internal Project aimed at re-engineering and optimizing Client's onboarding process. Key Contributions: Elicited requirements by using an array of elicitation methods to obtain in depth understanding of stakeholder requirements and tailored functional and nonfunctional specifications into technical details for developers.
  • Engaged clients and stakeholders using both structured and unstructured interviews to obtain feedback on existing onboarding process, with the objective of enhancing client experience and integrating expectations into future processes.
  • Coordinated implementation of project plan as such that there was strict adherence to project scope i.e. schedule, budget, and timeline
  • Supported the project manager in the overall planning and management of projects, as well as assist in the development of project artefacts.
  • Created, managed and tracked story backlogs and tasks using JIRA.
  • Coordinated with various internal stakeholders and teams including Recruiting& IT to agree on project schedules, budget, deadlines, and overall enterprise objectives.
Business Analysis
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ServiceNow Business Analyst
Aug 2019 - Mar 2020
Katy, TX
The scope of the project involved the implementation of ServiceNow system. Key Contributions:
  • Served as main point of contact for support, administration and maintenance of ServiceNow platform and associated applications.
  • Assisted in modifying service catalog items and Workflows and editing email templates and notifications.
  • Created update sets for configuring in different instances like Sandbox, DEV, TEST and production instances.
  • Handled the responsibility of successfully integrating Service-now for Business-to-Business integration.
  • Responsible for the development of change management using workflows, Business rule and Client-side customization.
Business Analysis
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Business Analyst
Apr 2018 - Jul 2019
Houston, TX
(Contract) Business Analyst with a non-profit organization on Disaster Recovery assistance projects aimed at providing recovery financial assistance towards victims of Hurricane Harvey, Irma and the California Wildfires in 2017 and 2018. Key Contributions:
  • Engaged with internal and external stakeholders identify needs and elicit requirements.
  • Assisted in the definition of project scope, goals and deliverables of assigned strategic initiatives of the organization in collaboration with all stakeholders through JAD sessions.
  • Collaborated with the project team and relevant stakeholders to develop a holistic communication plan used in disseminating information to all stakeholders and the public throughout the project life cycle.
  • Maintained thorough case history records and wrote detailed reports on clients.
  • Reviewed and recommended quality assurance standards, policies, and procedures for all functions involved with or related to the quality and testing in accordance with company standards.
  • Excelled at data clean-up by assisting with matching over a thousand unmatched inquiries to provide support to stakeholders.
  • Assisted with disbursing over 255 million dollars over the course of the project.
Business Analysis Microsoft Excel
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Business Analyst
Jan 2016 - Sep 2016
Business Analyst for one of the leading banks in Nigeria. Assignment involved the implementation of an ERP application (Lead to Loan) to integrate company's end to end loan management system aimed at reducing operational inefficiency by 35%. Key Contributions:
  • Elicited requirements from various stakeholders and translated those into functional and non-functional requirements to developers.
  • Acted as a liaison between the business and the technical team in order to provide technical solutions to meet user needs.
  • Supported the business and IT teams in developing cost/benefit analysis of alternate solutions based upon requirements.
  • Elicited requirements from various stakeholders and translated those to developers.
  • Acted as a liaison between the business and the technical team in order to provide technical solutions to meet user needs.
  • Utilized MS Visio to create various flow-charts and diagrams to provide detailed outlines of the various actors of the system and how the various components of the system interact.
  • Prepared cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
  • Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
  • Participated in user acceptance testing and provided training to users on the application.
Business Analysis
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Consumer Credit Analyst
Jul 2013 - Dec 2015
Key Contributions:
  • Reviewed credit application in line with the product papers to check for gaps in credit documentation.
  • Reviewed and evaluated product papers to ascertain the adequacy of control.
  • Performed periodic review of retail loan portfolio to ensure exposure was within approved limit and non-performing loan ratio stayed below 5%.
  • Successfully Identified business opportunities to develop vendor relationships and increase revenue through the development of new programs, better efficiencies and reduced cost.
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Non-cloudteam Skill
Ladoke Akintola University 2010
Institute of Business Analysis
Certified Business Analysis Professional (In-view)
Scrum Master Certified (SMC)
ServiceNow Certified System Administrator
Business Analysis
Microsoft Excel
Process Improvement