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Marc
marc18093@gmail.com
609-369-3232
Bargaintown, NJ 08232
Senior Systems Analyst
29 years experience W2
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Average rating
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Summary

Skills

  • Twenty five plus years of experience in the Hospitality, Gaming and Marketing Information Technology Industry.
  • Excellent organizational and problem-solving skills s.
  • Team builder with a proven track record of results.
  • Agile
  • Microsoft SQL Server
  • Scrum
  • Test Cases
  • Jira
  • MySQL
  • HP ALM (10+ years)
  • Salesforce (7 years)
  • Rally
  • ServiceNow
  • User Acceptance Testing
  • SQL
  • XML
  • As400 (10+ years)

Experience
Senior Systems Analyst
Information Technology
May 2006 - present
Atlantic City, NJ
  • Service Delivery Owner Salesforce CRM Platform
  • Team Leadership managing In House, Off Shore and On Shore resources
  • Organized and Responsible for Daily Standup and Retrospectives
  • Coaching in Agile Methodology and Best Practices
  • Clear Internal Blockers
  • Escalate Issues and Blockers to the Executive Leadership Team
  • Organized and executed Platform and component integrations and asses upstream and downstream impacts
  • Product Model reporting for the Team's Cycle Time and Throughput
  • Monitored and reviewed Quality, Program Cost, Continuous Improvement
  • Organized Regression Testing, Automation with the goal of getting Continuous
  • Integration and Delivery
  • Scrum Master/Developer
  • Managed Offshore, Onshore and In House Scrum developers
  • Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
  • Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog project timeline.
  • Work closely with project owner in backlog management and continuous delivery of features.
  • Educate and reinforce scrum methodology and agile framework to team members and stakeholders.
  • Direct and lead development team from project initiation through the delivery of final product.
  • QA Lead for Multi Track Project
  • Managed, Design and Develop Front End and Back End test scenarios and test cases
  • Analyzed customer requirement, designed and implemented customized models
  • Assisted business users in defining UAT test cases and plans; Maintained test cases and test data
  • Performed production deployment and the Business verification testing.
  • Participated in QA team and Bug tracking or Defect Review meetings.
  • Lead Hotel Products Team Application Specialist
  • Escalation point for critical and high impacting Hotel Products tickets and issues
  • Meet user needs and match the company's strategic outlook Consult and advised
  • Business partners in developing new Business solutions
  • Performs application analysis and design, development, testing integration and enhancement activities
  • Implement and maintained related documentation
  • Develop high level cost estimates, prepare cost/benefit analyses, develop and monitor budget for operating location, report variances
  • Assist in creating a test strategy including developing risk mitigation strategies and resources requirements
  • Advise user departments about feasibility and conceptual design, functional design, general design, and impact on departmental operations
  • Consult with user departments in the analysis of manual and automated systems; presents detailed system specifications, formats, and templates. Suggests solutions to problems presented that fit within the operating limitations of equipment
System Analysis Agile Methodology Project Management Test Case Preparation Salesforce Documentation CRM Analysis ServiceNow BSA Business Analysis
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Front Office Manager
Information Technology
Sep 2004 - May 2006
Atlantic City, NJ
  • Develop & mentor team members
  • Create, implement & revise current Service Standards
  • Foster excellent customer service relations
  • Monitor & evaluate employee performance
  • Maintain daily operation of 1750 room hotel
  • Generate and execute policies and procedures
  • Assembled supervisory team responsible for VIP Check-In,
  • Tour & Travel, Front Desk, Bell Staff, Coat Room, and Door Men
  • Leads the department for hiring and recruiting
  • Maintains and supervises the department budget
Agile Methodology CRM Project Management Stakeholder Engagement Microsoft Excel
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Player Services Manager
Information Technology
Jan 2003 - Jan 2004
Atlantic City, NJ
  • Manages the operations of VIP Registration and The Pelican Club
  • Directs the process of hiring and recruitment for the department
  • Coordinates policies and procedures between the Hotel, Food and Beverage and Marketing departments
  • Implemented procedures and initiatives used to raise CSA scores
  • Rated 4.97 out of 5 in the recent Employee opinion/Supervisor feedback survey
No skills were added
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VIP Registration Agent/Player Service Specialist
Information Technology
Jan 1998 - Jan 2002
Atlantic City, NJ
  • VIP Lead Agent for two years
  • Handled check in and check out process for guests and performed cash and credit card payment transactions.
  • Assisted Player Development Directors and Executives with customer requests and assigned suites to Premium players.
  • Worked duel rate as a Butler from 2000-2001.
No skills were added
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Hotel Cage Supervisor/Cashier
Information Technology
Jan 1993 - Jan 1998
Atlantic City, NJ
  • Worked duel rate as a Hotel Cage Supervisor from 1997-1998.
  • Assisted internal customers with daily financial audits.
  • Maintained records of the audits and transactions from each employee.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in History
Rowan University 2002
Salisbury State University
Certifications
SCRUM Master
Skills
Agile Methodology
2021
16
CRM
2021
16
Project Management
2021
16
Analysis
2021
14
BSA
2021
14
Business Analysis
2021
14
Documentation
2021
14
Salesforce
2021
14
ServiceNow
2021
14
System Analysis
2021
14
Test Case Preparation
2021
14
Microsoft Excel
2006
1
Stakeholder Engagement
2006
1
AS/400
0
1
Business Intelligence
0
1
Customer Service
0
1
Delphi
0
1
Disaster Recovery
0
1
iSeries
0
1
JIRA
0
1
Microsoft Exchange
0
1
Operations Management
0
1
Problem Solving
0
1
RPG
0
1
SCADA
0
1
Scrum
0
1
SQL
0
1
SQL Server
0
1
Team Build
0
1
Training
0
1
Vendor Management
0
1