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Philippe
Cbicafe1@gmail.com
407-923-5012
Sanford, FL 32771
28 years experience W2
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Summary

Highly motivated and fully trilingual aside from English (French, Spanish, Creole) Certified Technical Support professional with strong verbal, written and listening skills. Comfortable in interacting with all levels of organization and public, with the ability to negotiate and problem solving skills, with accurate, and efficiently. Fully adept at multitasking to achieve individual and team goals.

Experience
Technical Support
Information Technology
Feb 2014 - Jul 2014
Orlando, FL
(Contract Apolo Inc) Technical Support
  • supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks
  • Maintain documentation of daily operations and maintenance issues
  • *Provide direct and supportive customer contact to resolve issues
  • *Perform entry-level administration on application servers and IP data/video networks
  • Communicate with vendors and other departments to coordinate outage recovery/resolution
  • Responsible for re-imaging new HP8450. Almost 2000 PC's and Laptops
  • Installing new software and hardware desktop support of printers/routers and configuration.
Desktop Support Laptops Printers Routers Technical Support
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Technical Support
Information Technology
Jul 2013 - Dec 2013
Lake Mary, FL
(Contract Teksystems) Technical Support * Responsible for backup of users data, re-imaging and re-installing MS Outlook, MS Office 2010 changing systems configuration from Windows XP to Windows 7, Troubleshoot T1, DSL and LAN SERVERS. Allocated Permissions and assigned them to Security Groups, and Exchange administrators are members of these Security Groups
Database Backups T1 Technical Support
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Technical Support
Information Technology
May 2013 - Jul 2013
Daytona Beach, FL
(Contract K-Force) Technical Support
  • Responsible for first level support and end user community. Support responsibilities include desktop and Enterprise hardware & software
  • Assist with day-to-day user administration
  • Set up new users in Active Directory
  • Install new operating systems and software
  • Repair or replace HW/SW
  • Responsible to reimaging and re-install MS Outlook while changing systems configuration from Windows XP to Windows 7, NOC PORTION
NOC MS Active Directory Technical Support
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Orange County Supervisor of Elections
Mar 2012 - May 2013
Kissimmee, FL
(Contract Robert Half) Desktop Support and Tier 1/2 Helpdesk Support * Troubleshoot all of PC related problems, Microsoft, Outlook, Printers, Telephony, POS Support, Re-imaging of Laptops/Desktop etc.
Desktop Support Telephony
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Information Technology
Aug 2011 - Dec 2011
Orlando, FL
(Contract Robert Half)
  • Assigned to assist with Systems upgrade, converted client PCs from Windows XP OS, to Windows 7 OS. From HP TO Dell, and all win applications
  • Responsible for any necessary hardware upgrades, and configurations prior to upgrade.
  • Responsible for backing up user's software and settings.
  • Perform necessary post-install tests, and install MS Office 2010.
No skills were added
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Configuration Specialist
Mar 2011 - Oct 2011
Heathrow, FL
(Contract Kforce) Configuration Specialist
  • Handled the conversion of all client PCs from Windows XP to Windows 7 OS.
  • Responsible for handling issues pertaining to permissions, and access through MS Windows Server 2003 Active Directory.
  • Responsible for upgrading users from MS Office Suite 2003, to MS Office Suite 2010.
  • Handled post install issues to ensure customer satisfaction.
Windows Server
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Verizon Technical Support
Information Technology
Jan 2009 - Dec 2010
Heathrow, FL
D.R. (Consultant 1099 Tech) Verizon Technical Support
  • Technical support for Verizon's product line, including DSL, Fiber-Optic Television Support.
  • Handled English speaking Technical support, for LAN, WAN, VPN Support for Verizon and Claro customers.
VPN Technical Support
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Computer Operator
Dec 2007 - Oct 2009
Maitland, FL
(fulltime) Computer Operator
  • AS/400 Operation Support.
  • Handled job Scheduling through UCC7, and CA7.
  • Handled JCL related job failures.
  • Handled Tape mounting, swapping tapes, mounting cleaning tapes, and monitor backups for any unexpected failures
No skills were added
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Desktop Support
Aug 2004 - Dec 2007
(Contract Teksystem) Desktop Support
  • Provide Desktop Support to on site, and remote users via VPN/Remote Desktop.
  • Supported Windows XP Pro environment for Desktop Users.
  • Responsible for Password resets, lockout issues, and other access related issues handled through MS Active Directory in Windows 2000/2003 Server Environment.
Desktop Support VPN MS Active Directory
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Desktop Support Specialist
Feb 2003 - Jan 2004
(Contract Kforce) Desktop Support Specialist
  • Responsible for day-to-day desktop support, and administration of users at the ORMC Campus in Orlando.
  • Handled issues ranging from Password resets, and access issues to TCP/IP network related issues.
  • Responsible for virus/spyware removal in desktop environments
  • Responsible for configuration and deployment of new hardware.
  • Handled printing and fax issues
  • Responsible for documenting all issues in a helpdesk ticketing system for problem and SLA tracking.
  • Followed HIPAA regulations for confidentiality.
Desktop Support
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Help Desk Support
Dec 2000 - Jan 2002
Lake Mary, FL
(Fulltime) Help Desk Support
  • Provided Technical End user support as well as computer operations support for Convergys job flows.
  • Demonstrated dynamic organizational, prioritization, project administration, and time management skills.
  • Processed and maintained Convergys Job flow, worked with lotus notes and outlook and ucc1/ucc7 scheduler/JCL
No skills were added
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Information Technology
Oct 1998 - Nov 2000
(Contract Kforce) IT Support
  • Relied upon to apply comprehensive IT experience and multi-department backup while concurrently managing online software and hardware, product processing and support.
  • Present a professional, client-focused image in representing IT department with in-house and field customers and branch personnel, providing Technical support through VPN and VNC.
  • Resetting Users Id and generating a positive market image and supporting all Microsoft application and software and Lotus notes,
  • Proficiently plan, coordinate, support and manage a broad range of IT activities including monthly and quarterly reporting, outside client's software and processing, payroll reporting, outgoing wire transfers, legal request processing, and new supplies procurement, proficient in Mainframe, Midrange, and PC support.
No skills were added
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Lead Computer Operator
Feb 1994 - Aug 1998
* Responsible for everyday Production, Monitor MVS System creating batch jobs and responding to system error messages, Print payroll checks and release Production Job through UCC7 and Ca7, Using Jes2
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
AIU 2013
ABC Computers
Herzing Inst 2000
Florida Tech 1999
Network System-Administration
ITT Technical Inst -Pursuing
Certifications
CompTIA A+
SQL Network
MCSE – Server Infrastructure
Network+
NSA
MCSA – Windows Server
Unix/Linux
Mail Server Security
Network Cabling Installation
MVS/JES 2
Skills
Desktop Support
2014
5
VPN
2010
5
MS Active Directory
2013
3
Technical Support
2014
2
Telephony
2013
1
Database Backups
2013
1
Laptops
2014
1
NOC
2013
1
Printers
2014
1
Routers
2014
1
T1
2013
1
Windows Server
2011
1