- 21 years of IT experience and 27 years of customer service experience

- Having an excellent understanding of Windows products including Server 2019, 2016, 2012 R2/2012, Active Directory, SCCM, Exchange Server and Windows 10

- Performing email migrations to Office 365 and Exchange

- Implementing cloud, NAS, and backup solutions

- Troubleshooting and quickly fixing Office 365 issues

- Learning and being able to train others quickly

- Working well with management, co-workers, end users, and customers

- Supporting day to day IT operations, serving as an escalation point, training other employees and meeting deadlines

- Performing software deployments, patch management, and single sign on services including implementing Okta, System Center Configuration Manager, systems imaging and VPNs

- Implementing and supporting VOIP phone systems, video conferencing, backups, auditing and cloud solutions

- Keeping businesses running at the highest IT standards, analyzing data and trends and implementing new IT solutions and guidelines

- Always being available to be on call and work extra hours

- Holding several Microsoft Certified IT Professional (MCITP) and Microsoft Certified Technology Specialist (MCTS) certifications

- Having a B.S. Degree in Information Technology and Associate in Applied Science Degrees in Networking Technology and Computer Technolog