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Susan
susan.aschner@gmail.com
954-448-5827
Pompano Beach, FL 33060
AVP / Project Business Analyst
13 years experience W2
0
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Average rating
19
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Summary

Dynamic, polished and highly competent IT Project Manager with extensive experience in client-facing consulting roles involving numerous corporate-wide projects. Roles have included project management, data analysis, coaching and mentoring of all levels within the organization. Having worked in both Waterfall and Agile environments and possessing a high awareness of practical issues and trends, red-tape and politics can usually be quickly and tactfully resolved. Removing these roadblocks is the key to the success of not only the project at hand, but for the advancement of the entire organization toward its ultimate business goals.

CORECOMPETENCIES

  • Project Management
  • Software Lifecycle
  • Testing / QA
  • Agile Methodologies
  • Stakeholder Management
  • Vendor Management
  • Process Improvement
  • Technical Presentations
  • Software-as-a-Service
  • Business Requirements
  • Technical Documentation
  • IT Asset Management

PROFESSIONAL SKILLS

  • Comprehensive knowledge of change management principles, methodologies and tools.
  • Project Management methodologies including Waterfall, Kanban, Scrum and Agile.
  • Ability to establish and maintain strong relationships with all levels of Corporate Management.
  • Strong familiarity with project management approaches, tools and phases of the project lifecycle.
  • Excellent problem solving and root cause identification skills.
  • Excellent interpersonal skills with the ability to communicate effectively both orally and in writing.
  • Strong ability to work under pressure, prioritize schedules and manage workloads.
  • Ability to remain calm under pressure. making swift, correct decisions in emergency situations.
  • Commonly used tools include: Microsoft Office 365, including Project, Visio, and PowerPoint.
  • Microsoft Sharepoint Server 2016, OneDrive, JIRA, GoToMeeting, Clarity, Remedy and ServiceNow.

Experience
AVP / Project Business Analyst
Information Technology
Jul 2019 - present
  • Analyze and define user requirements to develop solutions that meet the strategic requirements of the business unit. Conduct discovery sessions to gather requirements from all stakeholders. Document current state and future state process workflows.
  • Proactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs.
  • Translate business needs into design documents and specifications. Prepare detailed specifications from which IT can program application solutions.
  • Work with the Software Quality Assurance (SQA) team and acting as testing coordinator for key projects when required by the Project Manager.
  • Provide both strategic and detailed support to the Project Manager on significant projects and business initiatives. Assist with delivery of projects according to the agreed upon timeline, budget and scope. Become the IT subject matter expert for solutions and processes supporting the business units.
Business Analysis Process Improvement Project Management Requirements Gathering
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Information Systems Specialist
Aug 2014 - Aug 2016
Pompano Beach, FL
  • Expertly managed "core" systems data extraction of information into SGA's Enterprise Data Warehouse.
  • Managed the efficient deployment of laptops/POS terminals for On-boarding new employees, environment changes as well as events/giveaways. Provided outstanding assistance to all endusers.
  • Carefully resolved all the applications issues from all the Gaming properties related to applications failures including Active Directory, Microsoft Exchange, Frontrange IT Solutions/HEAT Ticket Management, iSeries AS400, CMS/MMS, SQL System, Kronos, Infinium, Global Cash Access and DB2 Admin/Queries v11 and Cognos v11 Query/Reporting and communicated to employees of any change in status.
Project Management
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IT Project Leader
Jan 2012 - May 2014
Rosewell, GA IT Project Leader at Bank of America
  • Efficiently managed multiple tasks and projects concurrently to meet deadlines which include application assignments, user-state captures and restores using tool sets iBuild, USMT and Active-View.
  • Worked closely with Project Manager on XP to Windows 7 Migration Project by verifying the desktop location and ownership of the machines prior to migration. Documented any unique hardware, application and software situations. Recorded all results into Excel, Visio MS Project or JIRA.
  • Championed the replacement of current PC and applications with Windows 7 compatibility issues. Was responsible for all 500 corporate clients' PCs with the South Florida region. Older assets were collected, documented and returned.
MS Project Project Management
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IT Project Analyst
Aug 2008 - Jan 2011
New York, NY
  • Training and supervising a team of agents at CPA firm where they were responsible for overseeing firm's client base.
  • Responsible for creation of training materials, presentations, as well as leading weekly training classes.
  • Monitored day to day operations and overall success of agents in the department.
  • Used Excel to compile daily reports, charts and graphs that provided the progress and success of each campaign.
  • Entered all customer information and events into company's CRM system.
  • Composed professional correspondence with clients and partners.
Microsoft Excel
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Edit Skills
Non-cloudteam Skill
Education
Project Management
Villanova University
Psychology
Ramapo College of NJ
Certifications
Masters Certificate, IT Service Management
for IT Professionals PMI Certified 60 PDUs
Certificate of Achievement, ITIL Foundation
& T R A IN I N G S
PMP Exam scheduled for
Scrum Master Accredited Certification # 96396539532113
CompTIA A+
Project+, Cert # COMP001020209678
Network+
A+ Certification
Microsoft Certified Professional, MCP # 940506
Lean Six Sigma Green Belt
MS Project
JIRA
and Agile Methodologies professional training series
Skills
Project Management
2021
5
Microsoft Excel
2011
2
MS Project
2014
2
Business Analysis
2021
1
Process Improvement
2021
1
Requirements Gathering
2021
1
Agile Methodology
0
1
JIRA
0
1
Office 365
0
1
Scrum
0
1
Waterfall
0
1