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Markham
Markham.Beverly@gmail.com
321-438-8515
Apopka, FL 32704
Project Manager
14 years experience W2
0
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Summary

  • A result-oriented Project Manager/Business Analyst with strong experience working for major companies such as PwC, AIG, Houghton Mifflin Harcourt, Black Knight Financial Services, and Accredo Health Group.
  • Bachelor of Science in Business Administration & Information Management
  • Able to interview with a 24-hour notice and can start with a 2-week notice

Technical Skills:

  • Strong performer with extensive software proficiency i.e. SQL Server, BI Data Visualization, and Excel
  • Tableau, Power BI, and data visualization.
  • HP PPM, SharePoint, MS Project, SDLC
  • PCI DSS Compliance
  • SDLC
  • Project Portfolio Management
  • SSIS & SQL Server
  • Waterfall and Agile methodologies with Scrum frameworks.
  • Create and maintain artifacts for construction and PMO.
  • Develop and maintain dashboards in ServiceNOW PPM
  • Proficient in Google Suite

Licenses/Certifications:

  • Project Management Professional (PMP) - 2020
  • Professional Scrum Master (PSM) – 2020
  • Product Owner (PSPO) - 2020
  • FL. Realtor-– 2020

Experience
Project Manager
Information Technology
Aug 2020 - Jan 2021
  • Provide oversight of several initiatives for PPP Loans lifecycle of small businesses.
  • Collaborated with Program Manager and assist in process mapping of workflow. Developed Share Point data transfer into Salesforce. Presented docks in Tableau, Power Bi and PowerPoint. Provided update to mgmt.
  • Took full ownership of issues and provided scope update to upper management Led team to success.
  • Spreadhead initiative to delivery of 22000 population, and responsible for client delivery in waterfall environment.
MS SharePoint Program Management Project Management Waterfall MS Power BI
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Project Coordinator/Project Manager, IFS – PPR PMO
Information Technology
Jun 2018 - Jul 2020
  • Develop and maintain a project work schedule and project plans with activities, timelines, critical paths and resource assignments for global projects in waterfall environment.
  • Managed smaller projects' lifecycle for a complex cross functional body of work that has a long-term positive impact on the company. Setting up project timelines, milestones, and deadlines. Assisting tasks to staff consultants and supervising work.
  • Submitted proposals for RFB and involved in RFP to select new sub-contractor for PwC construction site. Also, introduced JIRA sales to Remote-OTS dept. to organize our workflows.
  • Knowledge of project and portfolio management processes, including planning, allocating resources, risk and issue management. Created a PMO Playbook to upscale standards to PMI's PMBOK. Prepare and produce stats, Issue/Risk and RAG reports for senior management. Also develop mitigation plans.
  • Managed PMO artifacts of global programs and performed maturity analysis. Developed a PMO Maturity Playbook to enhance programs, and projects.
  • Matured Global PMO, and spearheaded Change Highway Global Project in Agile environment.
  • Work with procurement professionals to gather accurate project status information. Produce regular status reports on contracting activities. Gave status and progress meetings for project statuses to upper management.
  • Led smaller Real Estate projects from planning to completion, for different locations.
  • Introduced third party JIRA to management for system demonstration. Also introduced new ideas in ServiceNOW. Trained team in ServiceNOW PPM and performed automation in platform.
  • Created artifacts, lessons learned, and led project for transitions to operations. Responsible for SharePoint migration. Help drafted a business case for a new development.
  • Developed ways to incorporate more web traffic to social media page and involved in production of social video.
  • Led project team of ServiceNOW Configuration Items Initiative to update location IDs for remote employees.
  • Led Data Analytics Dept. for Remote OTS. Led initiatives for transformational of dept. cultures.
  • Develops presentations to communicate technical delivery solutions, dependencies, issues, impacts, etc. Presentations must be professional and relatable to broad audiences using Power BI and Salesforce.
Agile Methodology JIRA MS Power BI MS SharePoint PMO Project Planning ServiceNow Timeline PMBOK Project Coordinator Project Management Waterfall
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Project Manager/ PCI DSS Remediation
Information Technology
Oct 2017 - Apr 2018
  • Responsible for planning and managing tactical projects in Payment Card Industry that are typically of low to medium level complexity and that impact one or multiple business units in agile environment.
  • Execute scheduling of key deliverables, milestones and deliverable tasks. Develop the project plan and schedule with cross discipline functional leads.
  • Communicate and collaborate with business stakeholders' needs, identify potential problems, close recognized gaps and support effective day to day compliance oversight. Knowledge of payment processing and PCI.
  • Engaged global leaders for cyber security application/server/database hardening and provided solutions.
  • Collaboratively managing Sponsor/customer expectations and interacting with sponsor on a regular basis as it relates to software and IT infrastructure implementations.
Agile Methodology Project Planning Stakeholder Engagement PCI Project Management
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Data Analyst, Sales Operations
Information Technology
Aug 2017 - Oct 2017
  • Monitor, control, update, and coordinate changes to existing projects while summarizing and communicating project status information and producing effective management reports, as needed.
  • Acts as a resource that can transcribe technical specs into written payment processing test scripts for clients to follow. Liaison between Data IT and Sales Managers. Transforms business requirements to driven IT plans.
  • Worked with business product owners to define requirements for product backlog.
  • Create and maintain repository of project artifacts using SharePoint or Jira and other document management solutions.
  • Used BI Tools such as Qlik, Tableau to create relation databases, and display data visually. MS Project to track status. Black Knight Financial Services Data Translate business requirements into technical specifications and/or functional design specifications, applying security and technical standards into the designs.
  • Performed complex SQL queries to measure previous and current performance of rural counties.
Data Analysis SQL Tableau Business Requirements JIRA MS SharePoint
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Service Delivery Manager/Project Manager
Information Technology
Apr 2008 - Nov 2016
  • Led Service Delivery of pharmaceutical drug, responsible for scheduling and delivery of medication. Trained project team of tasks.
  • Reviewed with end users to define business requirements, translate instructions for web developer to place into production
  • Experience working on cross-functional teams and indirectly managing teams across business units
  • Presented statistical data to front end managers to measure performance and present new opportunities
  • Problem solved difficult claim inquiries to push prescription to delivery.
  • Act as Point of Contact for service delivery of Letairis medication. Responsible for overseeing delivery lifecycle from beginning to completion. Initiate delivery process, plan, execute delivery, monitor and control delivery, and confirm medication arrive to patient in waterfall environment.
  • Experience establishing and maintaining relationships with individuals at various levels of the organization, such as peers, internal/external stakeholders, business partners, senior level managers, executives.
  • Communicates purpose and vision of the project and prepares summary reports and recommendations for management.
MS Visio Project Management Stakeholder Engagement Waterfall
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Edit Skills
Non-cloudteam Skill
Education
Business Administration & Information Management
Seminole State College of Florida
Certifications
PMP
Project Management Professional (PMP) - 2020
Professional Scrum Master (PSM) - 2020
Product Owner (PSPO) - 2020
FL. Realtor-
Skills
Project Management
2021
11
Waterfall
2021
11
Stakeholder Engagement
2018
9
MS Visio
2016
8
Agile Methodology
2020
2
JIRA
2020
2
MS Power BI
2021
2
MS SharePoint
2021
2
PMBOK
2020
2
PMO
2020
2
Project Coordinator
2020
2
Project Planning
2020
2
ServiceNow
2020
2
Timeline
2020
2
Big Data
0
1
Business Analysis
0
1
Business Requirements
2017
1
Data Analysis
2017
1
Microsoft Excel
0
1
MS Project
0
1
PCI
2018
1
Product Owner
0
1
Program Management
2021
1
Scrum
0
1
Scrum Master
0
1
SDLC
0
1
SQL
2017
1
Tableau
2017
1