• BMC Footprints Asset Core Administration, Maintenance and Configuration of 25 separate workspaces.
• BMC Asset Core Administration, Setup and Maintenance for over 12,000 devices in the 3 locations throughout Florida.
• Automated form tasks and reporting through the use of scripting.
• Managed permissions and licensing for the BMC application users and setting permissions to ensure agents could access all needed areas.
• Used Microsoft SQL server version 8 and above to create queries used daily within the forms for searches, reports and tasks.
• Created HTML sites using SQL connections, C#, VBS and JavaScript
• Created JavaScript functions to enhance the functionality of the web forms used in the system.
• Received class training and received the Footprints Certified Administrator Certificate.
• Used the Service Core application to remove over 5000 lines of custom coding, using internal application functions instead.
• Created a web service based webpage to show all active assets recently received and allowed editing of these assets to update them.
• Used a web service to create an Approvals webpage so end users did not have to go into the system to find all their approvals in all workspaces.
• Configured IIS functionality to enable multiple Internal Websites being used by different web services and ASPX pages.
• Managed Projects to ensure timely completion.
• Documented procedures to create a process document to be used for any updates within the software.
• Tested new upgrades and installations working with other teams to validate all proper functionality.

• Citrix Access Gateway support
• Supported over 150 Users in active directory, Outlook, and Exchange
• Cisco IP telephony configuration, Support, Moves, Changes
• Desktop and laptop Imaging for windows operating systems
• Server rack network cabling.
• Printer repairs and Installations
• Help Desk work orders average of over 200 a month completed
• Maintained users accounts in active directory.

• Combined 6 different domains into 1 active directory forest
• Setup VPN tunneling for remote offices for WAN connectivity
• Setup rules based ISA server access for all users
• Worked with group policies to streamline the login process
• Connected Buildings together with fiber optic cable for WAN
• Integrated high speed internet access and removed over 50 dial up accounts
• Maintain and troubleshooting of over 200 computers and 12 servers

• Worked with customers to plan the best possible network configuration for their company
• Created one Print server to share 7 printers
• Built and repaired computers for the company customer base

Received commendation for repairing IFF system on a c-141 which failed right before take off.

Troubleshooting and maintenance of all radio and radar systems on military airplanes

Used technical manuals to troubleshoot wiring and system problems on aircraft