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Albert
albertsantiago210@gmail.com
703-581-7870
4046 Heatherstone Court
Fairfax, VA 22030
Director of Information Technology and Chief Security Officer
25 years experience W2
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Summary

  • Driven information technology professional with combined 22 years of increasing responsibility in network engineering, administration and IT project management.
  • I possess an exceptional record of success in the management of IT and IT security operations at the national level.
  • My special expertise includes facilitating corporate growth and success through effective direction of network engineering, project management, system enhancement, and performance optimization initiatives.
  • I excel at building and leading top-performing teams, standardizing procedures and infrastructures, and establishing long-term relationships with partners, vendors, and clients.
  • I have a strong background in government systems, military and private sector policies, and requirements, with international experience, and I hold multiple IT security and technology certifications.

Certifications and Core Qualifications

  • Federal CIO Certificate
  • CISSP Certification, MSCE, Security+, ITILv1
  • IT Management and Training
  • Network Engineer and System Administration
  • Policy Planning and Procedures
  • Computer and Software User Training
  • Cyber Security Management
  • Business Continuity and Disaster Recovery

Experience
Global Chief Information Officer
Information Technology
Oct 2020 - present

As FRA’s CIO based in Washington, DC.

  • Responsible for overseeing global strategy and operations of the firm’s Information Technology (IT) and Information Security (IS) departments, with a focus on implementing technological, operational and procedural systems and platforms to streamline internal infrastructure and operations, optimize external client experience, and advance information security capabilities
  • Focused on ensuring that the firm operated only state-of-the-art IT systems in the most secure environments
  • Specialized is expertise in corporate growth and success through network engineering, project management, system enhancement, and performance optimization initiatives
  • Accomplished projects to date: Vulnerability scanning, penetration testing, SAN and server upgrades, Firewall, switches and network device security hardening, windows update servers, file security, desktop and laptop images, mobile device management, collaboration environment, secured emails, anti-malware monitoring, Server and application server software updates, increased memory and CPU power to all virtual environment,
  • Managed and secured over 6 data centers around the world with more than 800 servers.
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Director of Information Technology and Chief Security Officer
Information Technology
Jan 2020 - Oct 2020

American Federations of Labor and Congress Industrial Organizations

  • As an adviser, a director, and an innovator my management and technical experience involved assuring that the AFL-CIO operates state of the art IT systems in the most secure environment possible. Oversight and management of IT systems.
  • Experience and management of IT system and infrastructure, restructuring and overhaul, and extensive cyber security experience.
  • Essential experience includes strong team management, experience in upskilling team members, and experience building and managing IT infrastructure in on premise and cloud configurations.
  • Collaboration with peer director in other departments such as Data, Analytics, and Infrastructure team.
  • Coordinated with state and local labor bodies and affiliate unions to find best in class technology applications.
  • Proven track record of quality control and top notch customer service for the user community who rely upon computing networks, audio-visual networks, desktop/laptops, web-conferencing, PDAs, email, and phone systems.
  • Planned strategic planning and information technology, security and deployment.
  • Core competencies included technical capability, strategic thinking, customer/client focus, and leadership.

Principal Duties and Responsibilities

  • Develop and manage systems and procedures required to ensure security of networks,
  • infrastructure, phone systems, desktops, laptops, mobile devices, audio-visual systems and applications.
  • Recommend and planned, in both the short-term and long-term, information technology to
  • support and meet federation objectives based on research and evaluation.
  • Analyzed complex business needs presented by the user community and/or clients and recommends technical solutions.
  • Directed implementation and executed new/upgraded information systems via well-defined plans including procedures, deadlines and accountability.
  • Evaluated and implemented IT policies/procedures, and equipment, for maximum efficiency and cost containment.
  • Structured, lead and managed training and development for IT staff for maximum effectiveness. Directs education programs for IT staff.
  • Performed liaison duties between users, operations and programming personnel in the areas of systems design, security, modification and troubleshooting.
  • Communicated with and advises national unions and affiliates.
  • Oversees and works with state federations, CLCs and affiliates to define networking and office automation needs and recommends/develops solutions.
  • Organized the development of a work plan and ensure work plan vision and goals are implemented across the team.
  • Organized and conduct AFL-CIO technology conferences for union meeting and special guests
Cyber Security MS Visio Project Management Strategic Planning
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Director of Information Technology
Information Technology
Aug 2016 - Dec 2019
  • Provide leadership and direction to an IT team responsible for 24/7- 365-service desk support to shape the firm’s digital transformation efforts from a technology-focused group to a business-focused group, which provides the appropriate technology tools.
  • Manage team that consists of a Help Desk, Desktop Technicians, Applications specialist and Infrastructure engineering support for an Intellectual Property law firm.
  • Member of Firms Best Practices Committee, Director’s Committee, Senior Management meetings, Lead for all configuration management, infrastructure and application management for system development lifecycle
  • Develop IT strategic and operational plans in alignment with business priorities, and prepare and administer annual operating and capital budgets.
  • Oversite experience with Patrix Patricia (Client Matter Management) Elite Financial System applications, Carpe Diem, ARC3, and Winscribe.
  • Build Technology Services understanding of the business and help to educate the business about emerging technologies.
  • Provides work direction and leadership to projects, including scheduling, assignment of work, review of individual project efforts, and the development of detailed project plans and schedules.
  • Identifies the roles, skills and knowledge required for the team. Ensures staff has the resources and skills needed to support all work initiatives.
  • Ensures that all team members have the tools and training required to perform effectively.
  • Develop methods and processes to ensure that the service desk works quickly and efficiently to answer user questions.
  • Develop and report regularly on metrics that provide insight into the performance of the support team and help guide improvement
  • Identify opportunities to use technology to impact practice and administrative department strategy and performance. Identify new product and service offerings
  • Ensure that the training and support teams are part of the implementation plans for new technology projects.
  • Mentor, Develop, periodical and annual performance review and weekly technical training.
  • Hands-on technical experience; designing, configuring and deploying software, hardware and appliances that provides infrastructure performance and security such as active directory, IIS, Windows Servers, virtual environment such as VMWare, network appliances such as Cisco ASAs, routers, switches, Cisco, Dell Power Vault and EqualLogic SANs and PowerEdge servers, Blue Coat content filtering, Nessus Scanners, Microsoft SQL databases and ITIL Framework methodology utilizing Manage Engine Enterprise products, Elite Enterprise, Carpe Diem, Bartender, Patricia, SharePoint, Winscribe, Dragon, ARCs, Conference Plus, Skype for Business, RSA, Zscaler, Mimecast, Rapid7, Nexpose, Trend Micro, Veeam, HP Simplivity, and SharePoint ,most Microsoft products, and BMC Help Desk Track IT
Configuration Management MS Active Directory MS SharePoint Project Management Project Planning SQL
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Deputy CIO and Information Technology Management Specialist
Information Technology
Apr 2013 - Aug 2016
Arlington, VA
  • Direct IT operations, including supervising and tasking specialists and contractors, IT status and security consulting, project management, contract administration, and Federal Small Agency CIO Council member.
  • Develop IT strategic plans in alignment with mission priorities, and prepare and administer annual operating and capital budgets.
  • Apply IT principles and best practices to identify, recommend, develop, implement, and maintain cost-effective technology solutions.
  • Conduct agency assessment and accreditation using NIST 800 53 guidelines, and enforce compliance with FISMA annual systems auditing requirements
  • Managed the initial authority to operate certification (ATO).
  • Conducted a deep through inventory of all assets for hardware and software
  • Overhaul of old technology and designed, configured and implemented new security infrastructure to include but not limited to firewall, routers, IDS, IPS, email security filters secure VPN and two factor authentication
  • Parameter security for storage, entry points, security for wireless and physical access
  • Initial and periodic network security scanning
  • Account management
  • Cyber security awareness training to include exercises, testing and learning
  • Decommissioned of hardware software of system not FISMA complaint
  • Outlined mandatory separation of duties for security positions
  • Annual reviews and performed continuous monitoring
  • Training both IT staff and all employees on cyber security awareness
  • Managed and awarded a new $6-million-dollar contract to manage security for 5 years
  • Managed and documented plans of actions and milestones (POEMs) to ensure all vulnerabilities were remediated and monitored
  • Penetration testing
  • Design and maintain agency-wide business contingency and recovery plans to effectively restore IT services when needed
  • Negotiate and administer all IT acquisition contracts; maintain currency on technology, hardware, and software to control costs
  • Hands-on experience; designing, configuring and deploying software, hardware and appliances that provides infrastructure performance and security such as active directory, IIS, Windows Servers, Virtual environment such as VMWare, network appliances such as Cisco ASAs with Fire Power, Juniper firewalls, routers, switches, Cisco and Juniper VPN, Dell Power Vault and EqualLogic SANs and PowerEdge servers, Blue Coat content filtering, Juniper JSA security analytics, security appliances and tools such as FireEye NX, EX, HX and CMS, Nessus Scanners, baseline audit manager Tripwire Enterprise, Microsoft SQL databases and ITIL Framework methodology utilizing Manage Engine Enterprise products, Elite Enterprise, Carpe Diem, Bartender, Patricia, SharePoint, Winscribe, Dragon, ARCs, Conference Plus, Skype for Business, RSA, Zscaler, Mimecast, Rapid7 IDR, Nexpose, Nessus Scanning, Trend Micro, Veeam, HP 3PAR and Simplivity Solutions.
Account Management MS SharePoint Project Management
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Senior Analyst - Cyber Security
Information Technology
May 2011 - Apr 2013
  • Collaborated with federal, state, local, and private sector critical infrastructure and key resources (CIKR) stakeholders to devise security enhancement and safeguard strategies, and to provide expertise to program and special project development
  • Conducted onsite cyber security IT inspections, risk analysis of information, physical, and IT security assessments to develop vulnerability reduction measures for private sector semi-conductor facilities
  • Lead the development and administration of training programs to protect and secure the infrastructure. Advised higher-level management, security specialists, and subject matter experts on policy interpretation, conflict resolution, and new system security techniques
  • Prepared technical reports, communicate, and related documentation to support agency's directives.
Cyber Security Risk Analysis
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Chief Warrant Officer, Information Technology Management
Information Technology
Jul 2008 - Apr 2011
  • Leveraged training to provide INFOSEC principles and practices expertise to address Department of Defense (DoD) challenges, including security architecture engineering and analysis, incident response and restoration, network security and integrity audits, and certification and accreditation.
  • Identified information assurance (IA) issues and security risks, and implemented risk mitigation strategies; created and initiated IA plans.
  • Attended weekly network configuration management board meetings and report findings and mitigating recommendations to senior leadership.
  • Supervised and tasked contractors and ensured contractor compliance with federal requirements.
  • Designed software and hardware installation plans, and oversaw information systems life cycle management.
Configuration Management
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Lead/Network Engineer
Information Technology
Sep 2003 - Jul 2008
  • Lead/Network Engineer for FBI TRU, Defense Information Systems Agency (DISA) Anti-Drug Network (ADNET) Skyline 3, DISA Demilitarized Zone (DMZ) Skyline 7, Associate / Team Manager – DISA Joint Task Force-Global Network Operations (JTFGNO)
  • Lead Systems Administrator, SkyBitz, Inc., Dulles, VA 5/2003–9/2003
  • Network Administrator / Analyst, Teleglobe, Inc., Reston, VA 2/1999–5/2003
  • Chief Warrant Officer/ Information Systems Specialist, US Army Reserves, 4/2000-4/2011 Network Engineer, CETECH, Inc., Rockville, MD 10/1998–1/1999
  • Network Administrator / PC Support Technician, Logicon Syscon, Falls Church, VA 8/1996 – 8/1998
Network Engineer Network Administration System Administration
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Lead Systems Administrator
Information Technology
May 2003 - Sep 2003
No skills were added
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Network Administrator / Analyst
Information Technology
Feb 1999 - May 2003
Network Administration
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Network Engineer
Information Technology
Oct 1998 - Jan 1999
Network Engineer
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Network Administrator / PC Support Technician
Information Technology
Aug 1996 - Aug 1998
Network Administration
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Edit Skills
Non-cloudteam Skill
Education
Master's in Computer Information Systems
George Washington University 2014
Bachelor's in Computer Networking
Strayer University 2003
Certifications
and Core Qualifications
Federal CIO Certificate CISSP Certification, MSCE, Security+, ITILv1
IT Management and Training Network Engineer and System Administration
Policy Planning and Procedures Computer and Software User Training
Cyber Security Management Business Continuity and Disaster Recovery . Work Experience
Global Chief Information Officer
Forensic Risk Alliance, LP
As FRA's CIO based in Washington, DC. * Responsible for overseeing global strategy and operations of
Focused on ensuring that the firm operated only state-of-the-art IT systems in the most secure envir
Specialized is expertise in corporate growth and success through network engineering, project manage
Accomplished projects to date: Vulnerability scanning, penetration testing, SAN and server upgrades,
Managed and secured over 6 data centers around the world with more than 800 servers
Director of Information Technology and Chief Security Officer
American Federations of Labor and Congress Industrial Organizations
As an adviser, a director, and an innovator my management and technical experience involved assuring
Oversight and management of IT systems
Experience and management of IT system and infrastructure, restructuring and overhaul, and extensive
Essential experience includes strong team management, experience in upskilling team members, and exp
Collaboration with peer director in other departments such as Data, Analytics, and Infrastructure te
Coordinated with state and local labor bodies and affiliate unions to find best in class technology
Proven track record of quality control and top notch customer service for the user community who rel
Planned strategic planning and information technology, security and deployment
Certificate, Ashburn, VA George Washington University
Certified Internet Systems Security Professional (CISSP)
MCSE 4.0, 2000, 2008, Microsoft Windows 7 Certification
(ITIL) Foundation v3 Certification
Skills
Network Administration
2008
11
Project Management
2020
7
Configuration Management
2019
6
MS SharePoint
2019
6
Network Engineer
2008
5
System Administration
2008
4
Account Management
2016
3
MS Active Directory
2019
3
Project Planning
2019
3
SQL
2019
3
Cyber Security
2020
2
Risk Analysis
2013
1
Blue Coat
2001
1
Cisco
2001
1
Cisco ASA
2001
1
CISSP
0
1
IIS
2001
1
Microsoft Excel
0
1
MS Visio
2020
1
Routers
2001
1
Strategic Planning
2020
1
Switches
2001
1
VMWare
2001
1
Windows
2001
1
Windows Server
2001
1