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Zachary
zacharyghenry@gmail.com
904-566-1913
Jacksonville, FL 32256
Videoconference Engineer / Computer End User Support II
7 years experience W2
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Summary

Skills

Areas of Expertise:

  • Customer service, Troubleshooting, Analytical, TCP/IP model

Technical Skills

  • Operating Systems: Microsoft Windows, Microsoft Server, Linux distributions, Mac OS
  • System Admin Tools: BASH, VMWARE, Active Directory, Firewalls
  • Applications: Microsoft Office Suites, Splunk, Python3, AWS, Wireshark, SQL, Zoom

Soft Skills

  • Interpersonal Skills, Self-Motivator, goal oriented, Team Leader

Experience
Computer End User Support II
Information Technology
Aug 2016 - present
  • Provide audio and video support, setting up P2P connections for meetings between UF campuses and other locations across the state, support students and faculty with technical issues of any kind, using state of the art conference systems, keep up with the current and rapidly growing conferencing field to keep a clear understanding on how to best use the equipment. Incidents are tracked and organized using Ivanti ticketing software.
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Warehouse Worker
Information Technology
Nov 2020 - Apr 2021
  • Working with a team to unload and load trucks in a timely manner while making sure all packages move from point A to point B safely. Communication and teamwork is needed in order to keep operations moving so next day packages can process in time.
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Server
Information Technology
Aug 2015 - Aug 2016
  • Delivering Pizza, prepare food for the chefs, keep a clean and organized work area, have quality customer service, operate machinery, manage time between in store work and going out on deliveries, plan ahead of time, memorize routes and routines to ensure a smoother job for all workers.
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Videoconference Engineer
Information Technology
Jun 2014 - Jul 2015
  • Setting up P2P connections for meetings across the state, working with high grade technology such as the Polycom HDX Codecs controlled by Crestron touch panels, managed TCS Recordings to allow staff and students in the Nursing of Practice and Anesthetist program to watch on demand.
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Information Technology Managment
Florida State College at Jacksonville, 2017 - 2021
Bachelor's in Computer Science
University of North Florida, 2014 - 2015
High School Diploma in High School
Terry Parker High School, 2010 - 2014
Related Courses
Splunk Certified User, 2021 A
Certifications
CompTIA Security+
CCNA (expected to obtain by July)
Skills
Adobe Creative Suite
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AWS
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BaSH
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C++
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Cisco
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Firewall
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HTML
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Java
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Linux
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Mac OS 6
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Microsoft Office
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MS Active Directory
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Python
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Splunk
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SQL
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TCP/IP
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Technical Support
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Video Conferencing
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VMWare
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Windows
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