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John
904-262-2383
1811 Bolton Abbey Drive
Jacksonville, FL 32223
904-612-9664
Engagement Director
44 years experience W2
0
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Average rating
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Summary

Technical manager with 30 plus years of IT experience starting as an applications developer, transitioning to a leadership role for systems support teams and, ultimately product manager of IVR systems. Successful at developing solutions to meet clients’ business needs using both existing and emerging technology.

ACHIEVEMENTS:

  • LEADERSHIP: Led a cross functional team in development of a detailed RFP containing extensive business and technical requirements necessary to elevate our Voice response systems into a World Class product.
  • CREATIVITY: Patent holder for communication technology spanning IVR and application server.
  • TREND SETTER: Established strategic direction for new technology with IBM’s DB2, COBOL, IMS DBDC, Oracle RDBMS, SAS, and Integrated Voice Response systems
  • INTEGRATION: Facilitated successful collaboration across diverse staff from various technical teams to integrate Speech Recognition, UNIX, Smart Phones, SMS, Interactive Voice Response Systems with Mainframe systems, Relational Databases, Client/Server systems, and web services.
  • DETAIL ORIENTED: Discovered design error in compound dividend routine for employee shareholders.

Experience
Education
Bachelor's in Double Major, Mathematics and Computer Science
State University of New York, Plattsburgh, New York
Attended in Risk Management
Project Management Institute
Skills
Project Management
2013
20
Application Development
2002
13
UNIX
2002
13
Business Requirements
2013
11
Telephony
2013
7
SQL
1983
3
Systems Engineering
1984
1
Avaya
2015
1
Business Analysis
0
1
Cobol
2015
1
DB2
2015
1
IMS
2015
1
Microsoft Office
2015
1
Oracle
2015
1
Process Improvement
0
1
Product Management
0
1
RFP
0
1
Strategic Planning
0
1
Systems Integration
0
1
Technology Delivery
0
1