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John
904-262-2383
1811 Bolton Abbey Drive
Jacksonville, FL 32223
904-612-9664
IT Consultant/Manager & PM
43 years experience W2
0
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Average rating
182
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Summary

Technical manager with 30 plus years of IT experience starting as an applications developer, transitioning to a leadership role for systems support teams and, ultimately product manager of IVR systems. Successful at developing solutions to meet clients’ business needs using both existing and emerging technology.

ACHIEVEMENTS:

  • LEADERSHIP: Led a cross functional team in development of a detailed RFP containing extensive business and technical requirements necessary to elevate our Voice response systems into a World Class product.
  • CREATIVITY: Patent holder for communication technology spanning IVR and application server.
  • TREND SETTER: Established strategic direction for new technology with IBM’s DB2, COBOL, IMS DBDC, Oracle RDBMS, SAS, and Integrated Voice Response systems
  • INTEGRATION: Facilitated successful collaboration across diverse staff from various technical teams to integrate Speech Recognition, UNIX, Smart Phones, SMS, Interactive Voice Response Systems with Mainframe systems, Relational Databases, Client/Server systems, and web services.
  • DETAIL ORIENTED: Discovered design error in compound dividend routine for employee shareholders.

Experience
Engagement Director
Information Technology
Jun 2006 - Jun 2013

Engagement Director

  • Technical consultant to AIS the largest Mobile Carrier in Thailand.
  • Managed projects involving multiple technical teams from diverse technical groups
  • Captured business requirement to deliver telephony based speech recognition for customer care applications
  • Guided migration of customer applications from Touchtone to Speech Recognition
  • Taught best practices for script creation designed to guide users how to speak in Thai to have the highest success rates
Business Requirements Telephony Project Management
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Global leader
Information Technology
Jun 1985 - Jun 2006

Provided customer care, human resources, and billing services.

No skills were added
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Technical Consultant
Information Technology
Jun 2002 - Jun 2006
  • Primary contact for new product requests for the Convergys Speech Solutions group
  • Captured business requirements for enhancements and new products associated with self-service speech platform from both internal users and external clients
  • Communicated quarterly to all management of new features being introduced
  • Provided answers of platform features to RFP’s for Solution Engineers and Sales personnel
Business Requirements
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Technical Manager
Information Technology
Jun 1989 - Jun 2002
  • Directed team providing Voice Response applications and systems for Fortune 100 companies.
  • Led IVR application development team
  • Supervised hardware/software system support
  • Developed system software using UNIX shell and C
  • Created business cases
  • Performed product evaluations
Application Development Project Management UNIX
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Senior Technical Member
Information Technology
Jun 1987 - Jun 1989
  • Introduced new technology spanning mainframe databases and online systems (IMS/CICS) utilized by thousands of online agents
  • Evaluated Oracle and DB2 when first made available on mainframes and provided usage recommendations to senior management
No skills were added
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Senior Programmer
Information Technology
Jun 1984 - Jun 1987
  • Technical Lead for group of programmers that supported AT&T and the seven Regional Bell Operating Companies Employee Stock Ownership Program. Responsible for the care of millions of shares belonging to current and retired employees
No skills were added
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Systems Engineer
Information Technology
Jun 1983 - Jun 1984
  • Online IMS programmer for rebate system used by Philip Morris, Incorporated.
  • Brought advanced online techniques to there sales representatives
  • Introduced online testing to the employees of the department

Helping clients improve organizational performance by being a partner of unsurpassed expertise, passion, and dedication to our clients' needs.

Systems Engineering
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Programmer Analyst
Information Technology
Jun 1980 - Jun 1983

Maker of advance military equipment, Trident Submarines, F-16 Fighter Jets, and M1 Abrams Tanks.

  • Developed online systems for the Electric Boat Division makers of the Trident submarines and 688 Fast Attack submarines.
  • Introduced new technologies to users that enabled them to generate information reports based on Structured Query Language before it was available in Relational Databases.
SQL
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Double Major, Mathematics and Computer Science
State University of New York, Plattsburgh, New York
Attended in Risk Management
Project Management Institute
Skills
Project Management
2013
20
Application Development
2002
13
UNIX
2002
13
Business Requirements
2013
11
Telephony
2013
7
SQL
1983
3
Systems Engineering
1984
1
Avaya
2015
1
Business Analysis
0
1
Cobol
2015
1
DB2
2015
1
IMS
2015
1
Microsoft Office
2015
1
Oracle
2015
1
Process Improvement
0
1
Product Management
0
1
RFP
0
1
Strategic Planning
0
1
Systems Integration
0
1
Technology Delivery
0
1