Systems Administrator II

• Administrator of interchange system that handles all incoming and outgoing file transmissions between Black Knight Financial Services and their clients. This consists of over 120,000 files per day which must be seamlessly transferred to their destination in order to ensure that critical financial data is processed within service level agreements.
• Maintain Linux (RHEL) servers that host interchange applications, IPSwitch MessageWay and GlobalScape EFT, ensuring that they are fully operational and performing preventative measures to prevent outages.
• Develop and maintain file routing, automation, and scripting solutions to augment the installed file transfer solutions and streamline software administration and monitoring.
• Enforce security and audit policy compliance by maintaining proper control and expiration of user credentials and encryption keys, and ensuring that audit logs are archived daily.
• Troubleshoot with internal teams, clients, or their servicers any failures in transmission. Engage and apply information from vendors when necessary. Successfully track incidents to completion in order to prevent financial or regulatory penalties and maintain a positive relationship with clients and vendors.
• Work with clients and project managers in order to implement new transmission setups and fully test and promote these setups alongside with application implementations or onboarding efforts.
• Regarded as subject matter expert within the company for all matters related to FTP, FTPS, or SFTP transmissions. Provide this knowledge and expertise along with exemplary service to internal teams and clients on a daily basis.

• Subject Matter Expert for all Distributed Systems workflow automation and scheduling applications in a corporate, client-facing environment. These environments ran over 100,000 dynamic and scheduled processes per day across 1,000+ servers for a platform that supported over 65% of the mortgages in the United States.
• Plan, research, and implement new automation solutions that include a wide variety of components including scripting, database queries, file transmissions, and executable binaries organized into a logical, efficient, and object oriented process.
• Effectively communicate with both business and technical communities to resolve and translate complex problems.
• Provide tier 3 support for production-scheduled processes. Troubleshoot incidents to resolution.
• Lead Trainer for new team members and tier 1 and 2 support personnel.
• Developed a Disaster Recovery plan for over 3,000 jobs and processes spread across 2000+ servers in geographically disparate datacenters. This plan has an RTO of 24 hours with an average recovery time of 80 minutes.
• Troubleshoot any incidents encountered during implementation and operation such as scripting, SQL, executable, permissions, network, or file transmission errors.
• Convey software issues and enhancement requests to vendor. Coordinate troubleshooting efforts and test vendor provided fixes.
• Test system hardware and software changes and promote into production environment.
• Coordinate support of installations of all products, including smoke testing and validation.
• Prioritize, assign, and complete internal client requests via change management system.

• Perform onsite maintenance and installation for various business clients in all aspects of office technology.
• Provide remote technical support of clients through phone and email contact and utilizing remote support tools, including Kaseya and LogMeIn.
• Consult clients on network repairs, upgrades, maintenance, and initial design and install.
• Repair and maintain client’s equipment including Windows and UNIX servers, firewalls, network security, group policy, telephony equipment, and networking equipment such as FortiNet, Cisco, Trixbox(Fonality), and other various technologies.
• Administer networks primarily in Windows Server 2003, 2008, and 2011 environments of both traditional and small business editions as well as experience in Mac OS X server environments.
• Install and maintain virtual servers utilizing ESXi and other VMWare software. Performed system conversions from physical hardware to virtual platforms.
• Upkeep of multiple Windows Server services such as Active Directory, Exchange, DHCP, DNS, IIS, SQL, etc
• Work with client POS and accounting systems
• Frequently tasked with supporting unfamiliar software that may be proprietary or specific to the client’s industry.
• Provide clients with unwavering customer support and pursue all issues to their completion.

• Maintain UNIX/Linux network consisting of 33 server nodes and 27 workstation nodes running on HP-UX UNIX and RedHat Linux.
• Performed maintenance on, upgraded, troubleshot, and repaired Cisco 7513 and routers and 3com CoreBuilder 5000 switches.
• Worked with processors such as HP-744, Concurrent PowerMAXION and Power Hawk and other various circuit cards.
• Manage 16 personnel in maintenance and operation of the Aegis Weapon System onboard a Naval Destroyer.
• Operate and train subordinates under the principles safety, operational risk management, and quality assurance.
• Took instruction from seniors, tracked results to completion, and reported results and findings. Required little to no supervision on a daily basis.
• Wrote, updated, and enforced standard operating procedures.
• Other equipment responsible for includes: RADAR video switchboards, voice circuit communication switchboard, electronic cooling skid, integrated tactical training system, and video data distribution switchboard.
• Qualified Combat Systems Officer of the Watch. Overall in charge of coordinating maintenance and repair of all weapons, radar, communications, and electronics equipment onboard while on watch.
• Training team member and primary operator of ship's tactical training system.
• Qualified as Enlisted Surface Warfare Specialist. Demonstrated a working knowledge of all systems and procedures on a Navy surface ship.
• Regularly sought out by technicians in other areas for overall electronics and computer expertise.

• Assisted on small/medium business installs, consultations, and support calls. Implemented networks running on Windows NT/2000/2003 and Linux.

• Installed and Set-Up home and business networks using multiple LAN/WAN technologies such as Cisco routers, Active Directory and Exchange servers, web servers, and remote and local data management.

• Worked with virtualization using VMware.

• Set up POS systems such as QuickBooks and Peachtree.

• Maintained business website and administered Apache web server.

• Ran day-to-day operations at PC repair shop: fixed personal computers, provided in-store and phone technical support. Supported both hardware and software repairs.

• Sales of new and used computers and accessories.