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Latefa
lmahmoud@syr.edu
315-870-2513
Syracuse, NY 13290
Analyst
4 years experience W2
0
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Average rating
5
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Summary

Experience
Business Analyst Modis/ Equitable
Insurance
Aug 2020 - Feb 2021
Syracuse, NY
  • Participated in daily stand-up meetings using Azure Devops (VSTS) platform to review team workflow user stories development progress QA testing progress and timeline of completion
  • Performed User Acceptance Testing using real-world scenarios to ensure the system is working correctly for business usage create and document proper test plans reducing workload by 15%
  • Collaborated in meetings evaluating business processes anticipating requirements uncover areas for improvement and developing and implantation solutions
  • Provided production support via email by offering solutions to issues that arise within different areas within the enterprise
  • Created user interface instruction guides and write step-by-step instructions for related end user applications following company standards
  • Log and documented production support email issues in ticketing system (such as log-in system registration and report issues)
  • Participated in release night
  • Test user stories in production environment to ensure proper functionality of systems
  • Participated in backlog grooming and sprint planning sessions following Agile/scrum methodology
  • Worked independently and collaborated across team members and at all levels within organizations
Business Analysis Production Support Salesforce Program Management
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Business Analyst
Information Technology
Mar 2020 - Aug 2020
Syracuse, NY
  • Interpreted, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
  • Analyzed client’s business requirements and processes through document analysis
  • Collaborated with team members to come up with solutions to meet client business requirements
  • Participated in meetings with clients including requirement sessions and system demo
  • Conducted in depth analysis and research for product improvement and maintain proper documentation
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Office Coordinator Syracuse University
Jul 2017 - Aug 2020
  • Supported Career Services recruiting and specialty programming by performing logistics, communicating with stakeholders and staffing events
  • Assisted with assessment and program management by creating Google forms and producing reports using Excel
  • Coordinated Interview Days featuring 300 students interviewing with 60 employers over a 2-day period
  • Facilitated recruiting operations by posting over 100 employment opportunities on Handshake and LinkedIn
  • Created customized user guides for Handshake, an online career service platform. Provide enhanced support to users by responding to questions, demonstrating functionality and seeking ways to improve user interaction with the platform
Microsoft Excel Program Management Stakeholder Engagement
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Data Analyst
Education
May 2019 - May 2020
Syracuse, NY
  • Captured data for over 400 companies and used data transformation, feature extraction to create a database using Excel to provided Career Services team with employer relationship level, enhancing process efficiencies
  • Successfully translated large, raw data sets into usable data, measuring for meaningful outcomes, and testing for validity
  • Presented findings orally and visually utilizing Excel to management team of 3 to help drive future business decisions
  • Conducted data analysis from Spring 2019 Interview Days utilizing Handshake reporting tool
  • Formatted data into user-friendly statistics and visuals charts for stakeholders using Excel
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Edit Skills
Non-cloudteam Skill
Education
Master's in Information Technology
Information Management Syracuse University School of Information Studies, 2017 - 2020
Bachelor's in Information Technology
Information Management Syracuse University School of Information Studies, 2013 - 2016
Certifications
Information Security
2020
Skills
Data Analysis
2021
1
Microsoft Excel
2020
3
Program Management
2021
3
Stakeholder Engagement
2020
3
Business Analysis
2021
1
Production Support
2021
1
Salesforce
2021
1
System Analysis
2021
1
Languages
English, Fluent/Bilingual