Uploaded File
add photo
Joseph
bkillian24@gmail.com
702-408-4647
Senior Consultant
6 years experience
0
Recommendations
Average rating
12
Profile views
Summary

Experience
Senior Consultant
Information Technology
Mar 2020 - Jun 2021
  • Leads a cross-functional team tasked with delivering various software projects to Government clients.
  • Escalates risks to the appropriate parties and works to remove impediments for the delivery team.
  • Facilitates daily stand-up, sprint planning, sprint review, and sprint retrospective meetings.
  • Interfaces with clients and end-users to identify challenges and opportunities for improvement in existing processes and solutions.
  • Works with Product Analysts to translate requirements into user stories to be worked by the delivery team.
Scala Scrum Master Agile Agile Methodology Business Analysis Business Requirements JIRA MS Azure
Remove Skill
Software Analyst III
Insurance
Nov 2018 - Mar 2020
  • Quickly became the subject matter expert for Umbrella Sales UI.
  • Served as a mentor to junior-level Analysts on medium to high complexity project assignments.
  • Researched and developed solutions to resolve over 150 reported system bugs.
  • Served as release coordinator for the Umbrella project, coordinating over 20 scheduled releases across various project teams.
  • Served as lead on several projects, implementing multiple system enhancements initiatives aimed to improve customer experience
BSA requirements Agile Methodology Scrum Master
Remove Skill
Internet Service Supervisor
Insurance
Oct 2017 - Nov 2018
  • Managed a team of 15 associates in assisting external customers with online policy updates.
  • Monitored employee performance by establishing clear objectives and goals, providing feedback, and offering training/coaching.
  • Interfaced with external customers as required to handle escalated claims.
  • Conducted performance appraisals and merit reviews, interviewed associates for open job requisitions and provided hiring recommendations to upper management.
  • Monitored and reported service call metrics to the management team.
No skills were added
Remove Skill
Internet Help Desk Supervisor
Insurance
Oct 2016 - Oct 2017
  • Managed a team of 15+ associates in providing help desk support to external customers and internal business partners.
  • Worked with IT partners to quickly identify and resolve systems bugs affecting internal and/or external customers.
  • Developed and maintained help desk procedures and guidelines.
  • Ensured the help desk was properly staffed and provided support to end-users.
  • Hired and trained representatives on customer service techniques, appropriate problem management, and escalation processes and procedures.
Desktop Support Help Desk Management
Remove Skill
Management Development Program
Insurance
Jul 2015 - Oct 2016
  • Selected to participate in a three-month rotation program in Underwriting, Claims, Sales, and Service to learn the primary job functions of each department.
  • Studied and employed Lean Six Sigma methodologies to facilitate change management initiatives within the Underwriting department.
  • Participated in the semi-annual MDP leadership conference with senior management which focused on areas of financial statement analysis, competitive dynamics, and pricing and product management.
  • Assisted senior management with the 2016 annual business plan for the Auto Service division.
  • Assisted with line-management interviews and extended conditional job offers in conjunction with hiring managers.
Six Sigma Product Management
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Public Administration
Virginia State University 2013
Certifications
Certified Scrum Master
Agile Fundamentals
Analyst Career Development
Introduction to Agile Scrum
Lean Six Sigma & DFSS Certification
Internet Help Desk Supervisor
Managed a team of 15+ associates in providing help desk support to external customers and internal
Skills
Agile Methodology
2021
2
Scrum Master
2021
2
Agile
2021
1
BSA
2020
1
Business Analysis
2021
1
Business Requirements
2021
1
Desktop Support
2017
1
Help Desk Management
2017
1
JIRA
2021
1
MS Azure
2021
1
Product Management
2016
1
requirements
2020
1
Scala
2021
1
Six Sigma
2016
1
Cloud Computing
2018
1
Documentation
2018
1
Microsoft Office
2018
1
Microsoft PowerPoint
2018
1
Scrum
0
1
SDLC
2018
1