Information Technology management professional with extensive experience in Service Management. Demonstrated expertise in the areas of project management and application management, as well as technical sales, solutions architecture, IT networks, security, and capacity planning. Experienced with Windows, UNIX, and mainframe environments. Recognized for superior customer satisfaction and successful technical solutions. Certified in ITIL, Solution Selling, and various ITSM and ERP products.

Significant Contributions

• Successfully managed a DOD implementation project for a complex central call center connected to over 30 remote offices by managing multiple groups of technical personnel, including external resources
• Recognized for leading first web-services integration project to save millions of dollars in inter-company supply chain transactions for a major customer
• Trusted advisor to a large IT outsourcing partner, providing consulting on overall IT infrastructure management, network management, and security, using ITIL best practices for their largest customers
• Awarded highest vendor satisfaction rating by a Fortune 50 client
• Successfully created a strategic corporate partnership with a large university to develop security technology to be used with corporate software products
• Managed a seasoned capacity planning team that was recognized for successful and accurate capacity plans, resulting in a multi-million dollar outsourcing decision
• Identified and developed strategic messaging security management partnership with a big four accounting firm
• ERP and CRM field specialist for technical sales group, providing expertise to customers for performance tuning and problem resolution
• Designed and implemented a complex ITIL-based change management and release management system for a global building products company