Uploaded File
add photo
7624 SW 25th Ave
Gainesville, FL 32608
IT Analyst II
3 years experience W2
Average rating
Profile views

IT Analyst II
Information Technology
Apr 2021 - Jun 2021
  • Meet with researchers, clinical personnel and finance staff members within the Animal Care Services unit to determine usage and pain points of the myACS animal management software and preferences for the new CARES software
  • Prepare meeting notes for staff meetings and send notes to staff for review and feedback
  • Dissect user requirements from meeting notes to determine functionality specifications for the new CARES software
  • Create Jira Epics and User Stories using Agile methodologies to document functional requirements for the CARES software
  • Use Microsoft Visio to generate process flow diagrams of current system processes to better assist Architects with creating system architecture diagrams
No skills were added
Remove Skill
Senior Customer Support Specialist
Information Technology
Feb 2020 - Dec 2020
  • Act as the primary support contact for all incoming inquiries from state Departments of Transportation on technical issues with the Bid Express website and AASHTOWare Project Bids software
  • Collaborate with account managers on outreach to state Departments of Transportation on any customer-wide issues or enhancements
  • Provide first and second-level support for any customer issues or concerns with bidding platforms
  • Update Salesforce database with customer cases and solutions to common software errors
  • Utilize the Talkdesk software to log customer call details
  • Receive and document customer enhancement requests and bug reports
  • Train junior team members on product knowledge and team processes
  • Perform any quality testing of software on an as-needed basis
  • Attend daily scrum meetings, occasionally standing in as the scrum master
No skills were added
Remove Skill
Industrial Engineer
Information Technology
Feb 2011 - Jan 2013
  • Use supply chain methods to calculate optimal shipping and material costs for federal procurement projects for Veterans Affairs hospitals and the Department of Defense
  • Research and bid for contracts using federal procurement websites such as Fedbizopps and Fedbid
  • Coordinate with subcontractors to obtain quotes and create material submittals for federal contracts
  • Implement six-sigma methods such as root cause analysis to maximize contract awards
  • Attend pre-construction conferences in conjunction with clients and subcontractors
  • Create budget sheets, projects schedules and prepare bid files for construction projects
  • Prepare marketing packages for contracting officers from the Department of Veterans Affairs and the Department of Defense
  • Produce project schedules in collaboration with the project manager and construction team
  • Construct certified payroll portfolios to submit to clients in order to receive progress payments
  • Maintain electronic and physical records of all corporate contracts
  • Supervise CAD designer and make minor changes to drawings as necessary
No skills were added
Remove Skill
Lab Assistant
Sep 2008 - Dec 2008
University of Michigan Department of Electrical Engineering, Ann Arbor, MI
No skills were added
Remove Skill
Research Assistant, Digital Signal Processing Laboratory
Jun 2008 - Sep 2008
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Information Technology Management
Sullivan University 2014
Industrial and Systems Engineering
University of Florida 2010
Electrical Engineering
University of Michigan 2008
OSHA 10 Hour - Construction, Project Management Professional, Scrum: The Basics, Six Sigma Green Bel
Academic Achievement Award (45 % tuition waiver) University of F, 2009
Invitation to Honors Convocation at the University of Michigan, 2008
Dean's List at the University of Michigan Winter, 2007