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Pamela
pamelanbradley.83@gmail.com
470-902-3955
Simpsonville, SC 29680
IT Service Desk Technician (IT Systems Analyst)
15 years experience W2
0
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Average rating
6
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Summary

Skills

  • •Active directory (2 years)
  • •Citrix (1 year)
  • •Content creation (Less than 1 year)
  • •Exchange (2 years)
  • •Server administration (Less than 1 year)
  • •Sql (1 year)
  • •Desktop Support
  • •Help Desk
  • •MAC
  • •Service Desk
  • •Tech Support
  • •Microsoft Windows
  • •Computer Networking
  • •Network Support
  • •Software Troubleshooting
  • •Encryption
  • •Operating Systems
  • •VPN
  • •LAN
  • •Microsoft Windows Server
  • •Remote Access Software
  • •NetSuite
  • •Microsoft SharePoint
  • •DHCP
  • •System Administration
  • •Microsoft SQL Server
  • •Microsoft Exchange
  • •TCP/IP
  • •WAN
  • •DNS

Experience
Field Service Associate
Information Technology
Sep 2019 - present
Provided advanced technical support to 3rd party technicians on installation and service calls of telematic equipment. Responsible for managing incoming email requests from the installation companies. Responsible for updating Service Orders in the SalesForce CRM.
No skills were added
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Network Operation Center Technician
Information Technology
Jan 2018 - Jan 2019
Provided advanced technical support to clients, field technicians, and network departments for our digital marketing products. Documented and updated ticketing information in an Access database and in SL. Generated PO's for third party tech vendors. IT Service Desk Technician (IT Systems Analyst)
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Information Technology
Oct 2014 - Dec 2017
Delivered first and second tier technical support via phone, email, and Skype. Troubleshoot laptops, tablets, mobile devices, and provided first point resolution or escalation. Documented and escalated tickets via Microsoft Service Manager. Logged and tracked incidents to meet and maintain SLAs. Created, maintained, and updated network printer queues. Completed imaging of devices to meet HIPAA standards. Provided onsite and AV support for special events and conferences. * Performed team lead duties, providing technical insight for the team, and assisting with hiring and training new team members.
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Support Analyst (Contractor)
Jan 2014 - Jan 2014
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quality customer service
Jan 2014 - Jan 2014
  • Logged and tracked incidents and work orders while maintaining both queues.
  • Created and ran SQL scripts pull and manipulate data.
  • Performed tasks with Active user rights and permission, disabling and enabling accounts.
  • Reset passwords for SAP, Windows Domains, rumba, VPN and internal applications.
  • Updated .NET framework issues. Configured Exchange mail and NetSuite accounts.
SQL Customer Service SAP NetSuite
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Epic Application Support Analyst (Contractor)
Jan 2014 - Jan 2014
Worked as a part of a small team, ensuring 4 major WellStar hospitals were ready to go-live in their new Epic environment. Tested and configured key environments on workstations and mobile carts within the clinical environment.
  • Reimaged workstations from Win7 to XP and adding Citrix Enterprise for Epic Hyperspace.
  • Deployed equipment in areas per recommendations.
  • Tested and configured printers from a Windows Server and Epic Server.
  • Ran .bat files to set workstations to auto-login in preparation for go-live.
  • Educated nurses and staff on how to search and find various information in the Epic environment.
  • Entered information for newly deployed equipment into itXpert.
  • Retrieved and entered project information into SharePoint.
Citrix MS SharePoint Printers Win7 Application Support Hospitals Windows Server Epic
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Support Analyst (Contractor)
Jan 2013 - Jan 2013
No skills were added
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IT Technician
Medical Devices
Jan 2013 - Jan 2013
No skills were added
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Order Processing Agent / PC Support
Information Technology
Jan 2011 - Jan 2012
Temporary Position) Technical support for desktop network related failures. Processed over 100 credit card payments on a daily basis for AT&T, and Boost Mobile. Trained new employees and cross-trained service representatives on order processing procedures and guidelines. Informed customers of new products and upcoming promotions to promote sales. Customer Service Representative / Technician 1
Customer Service
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Provided customer service
Jan 2007 - Jan 2011
an average of 1100 calls monthly, performing 1st level technical support functions for PC-related issues. * Received "Customer Service Representative of the Month" Award 6 times in 2009.
Technical Support Customer Service
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Edit Skills
Non-cloudteam Skill
Education
Computer Information Technology in Computer
not provided
Information Technology
Western Governors University
Skills
Customer Service
2014
5
Technical Support
2011
4
Application Support
2014
1
Citrix
2014
1
Epic
2014
1
Hospitals
2014
1
MS SharePoint
2014
1
NetSuite
2014
1
Printers
2014
1
Project Management
0
1
SAP
2014
1
SQL
2014
1
SQL Server
0
1
System Analysis
0
1
Win7
2014
1
Windows
0
1
Windows Server
2014
1