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Valerie
valerieortiz@gmail.com
davidmjohnson1@gmail.com
469-640-0989
Dallas, TX 75355
IT Program / Delivery Manager
14 years experience W2
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Summary

Seasoned Information Technology Program Manager with, over 20+ years of experience. Managing the full life cycle of multiple domestic and offshore multi-million dollar projects on schedule and within budget. I have overseen and managed global cross functional project teams for various lines of business within the Advertising, Financial, Hospitality, Medical, Call Centers, Warehouse Management, Beverage Company, Pharmaceutical Data Analytics, Automotive Industry and Entertainment. As a Partner and a liaison with IT departments, I specialize in managing global technology initiatives. Implementing and executing the following Project management methodologies: ITIL, Six Sigma, Waterfall, RUP, SDLC and Agile/Scrum.

Experience
Consulting for Topgolf - IT Program / Delivery Manager
Sep 2017 - present
  • Report directly to the Innovation Technology & Operations Director to assist in the Swing Suite Start up Division of Topgolf.
  • Managing partner invoicing/ Budget of 2$ Million dollars per year for software development
  • Work directly with Senior Business, Product Manager and IT stakeholders, change control board & executive board meetings by presenting decks for project approvals and creating roadmaps with implementation options
  • Directly oversee the Game Development, Data Management, Architecture and Software Release Management of cross functional teams located locally in Dallas, Toronto and San Diego to deliver First class Topgolf games. Deploying 10+games per the roadmap to date a Game launcher that is currently undergoing development for new UI/UX for guest experience.
  • Implementing Scrum Agile Methodology conducting daily Scrum meetings, Sprint Planning, Retrospectives meeting, Backlog grooming demos, coordinate testing and one on one discussions with individuals of the team to ensure work life balance is aligned.
  • Implemented Cloud based solutions for data management AWS Artifactory, Bintray and Chocolatey for business. These solutions allow efficiency in packaging and software distribution to Partner Venues along with Capturing Data Analytics in Birst.
  • Responsible for onboarding staff, teambuilding and mentoring resources to achieve sprint goals.
  • Assist Operations with Salesforce Kore updates, production support, software updates and developing process & procedures documentation for partners on the Wiki.
  • Report daily/weekly updates via salesforce/KORE to Sr Management.
Agile Methodology MS Visio Product Management Project Management Release Management Scrum Stakeholder Engagement Game Development Production Support Documentation Data Management AWS Analytics Application Packaging UI Salesforce UX
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IT Program / Delivery Manager       
Information Technology
Apr 2014 - Sep 2017


Report directly to the IT CIO, Director of Innovation and VP for AAA Mid-Atlantic (ACA) travelling to San Fran, DE, NJ.
Oversee the AAA Mid-Atlantic Connected Car development team 200M Budget SAP SRM that consist of: 4 Project Managers, 3 Product Managers, 25local/ off shore developers Agile & Waterfall teams 5 different partners 10 QA testers.
Vendor Management relationship owner for all global partners: Amazon AWS, MS Azure, AAA National, Driverside, CSAA IG, Verisk, Octo, Propane Studios, Axtria, SaaS. Negotiate Pricing for SOW’s and ensure delivery of the program adheres to the MSA. Infrastructure and SDLC and customer payments via paypal.
Technical Liaison with Integration/Infrastructure, Architecture, Software development. Migration of Data from VM servers to and AWS Cloud based solutions and implementation of Salesforce (SaaS) Heroku to host applications and big data analytics.
Develop and maintain the Master project schedule maintaining a roadmap that includes both Waterfall and Scrum development teams in MS Project, Assembla, Jira, Basecamp, roadmap, dashboards, 4-Box and executive summaries.
Implement processes and ongoing improvements: Requirements sign-off, change request, scope change amendments, reviews, Go No GO meetings, lessons learned, approvals and sign-offs into QA, production, post mortems and process breakdowns within ACA & AAA National’s organization.
Spearhead daily Agile Scrum meetings, PMO and All hands meetings for all product managers to prioritize, track concepts, requirements and scope to deliver to the appropriate partner in an SOW.
Manage the financials, estimates and trends to present to the board for federated funding reviews.
Ensure partners are aligned with BRD, FRD, TRD, POC designs for web/ mobile, integration, planned development and fully tested.
Manage the critical path and escalations for the program, to meet deadlines and Data Analytics Goals by migrating data to create BI ecosystem that would provide customer insights.
Interview potential talent as part of the onboarding process, mentor and motivate the team to keep morale up.
Identify gaps within the staff, process and procedures, and team/software integration.

FRD C-Level Management Big Data AWS Agile Methodology MS Azure Product Management Project Management Quality Assurance Software Integration SDLC Vendor Management Waterfall SAN SAP SRM
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Banking/Financial
Feb 2013 - Apr 2013
  • Managing regional cross functional projects for End User Client services IT Director with a financial budget of 4+ million dollars, projects in scope are Windows 7 upgrade Citrix migration Asset Refresh Exchange Migration 5,000+ desktops 1500+ laptops. Direct report to contract and full time staff totaling 20 technicians Single point of contact for escalations for all end user migrations. Responsible for managing an agile schedule with and meeting the baseline deliverables as scoped.
  • Create and manage Master MS Project plan, Share Point knowledge base and My Citrix Mailbox to provide technical assistance/support for the internal teams and clientele.
  • Key Player in the Project Leadership meetings reporting daily/ weekly metrics, projected migrations and forecasted spend.
  • Spearhead team meetings to discuss lessons learned, improvements for benchmarking, cost analysis, scheduling, resourcing and challenges.
Agile Methodology Project Management MS SharePoint MS Project Project Planning
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Consulting for Charles Schwab - IT Program Manager
Feb 2011 - Jan 2012
  • Responsible for managing a 6+ million dollar hardware lifecycle refresh program with over 5,000 desktops and monitors, 1,500 laptops and 1000 thin clients in an Agile environment: service centers, headquarters, branches and independent offices.
  • Spearhead stakeholder and client meetings to manage business and technical expectations per the scope of the project.
  • Coordinated with Schwab resource managers to assign resources to travel to larger sites throughout the country
  • Single point of contact for partnering vendors: HP
  • Hardware procurement, IBM resourcing and Redemtech hardware recycling.
  • Document and publish roadmaps, Project Plans Clarity, monthly budget projections, schedules and executive presentations on SharePoint.
  • Define the project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Pride Technologies Consulting for JPMorgan Chase
  • IT Program Manager
Agile Methodology MS SharePoint Program Management Project Planning Stakeholder Engagement
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Program Manager
Banking/Financial
Mar 2011 - Dec 2011
  • Develop enterprise roadmaps with architecture and engineering team.
  • Manage and coordinate global teams on a daily basis to ensure all tasks are completed as scheduled. Teams Managed Provisioning, Quality Assurance, Peer review, Engineering Application and Data Center Operations
  • Steer daily Scrum touch point meetings to effectively communicate project expectations, obtain status, proactively
  • Manage server infrastructure, software development and web based projects, scope creep, identify potential financial loss, and devise contingency plans. Maintain MS Project Plan.
  • Liaise between IT departments and project stakeholders on an ongoing basis.
  • Estimate the resources and participants needed to achieve project goals.
  • Negotiate with other department managers for the acquisition of required personnel from within the company.
  • Submit Changes controls and obtain approvals for scheduled and emergency changes in the environment.
  • Create End User Request to provision, upgrade and migrate virtual servers for Project initiatives such as Proof of Concepts, Re-hosting, DR, and added capacity.
  • Responsible for Procuring, reclaiming, decommissioning of servers and maintaining a clean environment for both Physical and Virtual server throughout its lifespan.
  • Build, develop, and grow any business relationships vital to the success of the project and to generate new opportunities. Insight Global Consulting for United Data Technologies
  • IT Program Manager
Data Center MS Project MS Visio Program Management Project Planning Quality Assurance Scrum Stakeholder Engagement
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Information Technology
Oct 2007 - Nov 2008
  • Manage and support Treasury & Securities Services and Chase Home Finance Global Program through all phases from inception to completion.
  • Developed a strategic plan for Chase Home Finance directing the preparation of proposals proposal business planning finalize statement of work, Infrastructure planning for 3rd party vendors, training materials and specifications.
  • Steer weekly / AD Hoc Program Meetings to review target dates, status, potential setbacks, issues/ resolution spreadsheets throughout the life cycle of the project.
  • Oversee SDLC, providing technical support to in-house software / web development project team for retail CCW suite and TSS: POC, AI, FIT, UAT and production readiness.
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Non-cloudteam Skill
Education
Critical Path Management CPM
Harvard Mentor 2014
Certifications
PMP Certification:
ITIL Foundation Certification v3
Microsoft Certified Professional Windows 2000 The Academy of Dramatic Arts Acting
Certified Scrum Master -In Progress 8/31 University of Phoenix Online
Skills
Agile Methodology
2021
8
AWS
2021
7
Product Management
2021
7
Project Management
2021
7
MS Visio
2021
4
Quality Assurance
2017
4
Scrum
2021
4
Stakeholder Engagement
2021
4
Analytics
2021
3
Application Packaging
2021
3
Big Data
2017
3
C-Level Management
2017
3
Data Management
2021
3
Documentation
2021
3
FRD
2017
3
Game Development
2021
3
MS Azure
2017
3
Production Support
2021
3
Release Management
2021
3
Salesforce
2021
3
SAN
2017
3
SAP SRM
2017
3
SDLC
2017
3
Software Integration
2017
3
UI
2021
3
UX
2021
3
Vendor Management
2017
3
Waterfall
2017
3
MS SharePoint
2013
1
Project Planning
2013
1
Data Center
2011
1
MS Project
2013
1
Program Management
2012
1