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Vikash
vik.paul.biz@gmail.com
718-757-7993
38 JEFFERSON STREET
Freeport, NY 11520
SENIOR SUPPORT TECHNICIAN
22 years experience W2
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Summary

Experience
SENIOR SUPPORT TECHNICIAN
Information Technology
Jan 2004 - present
  • Managed the technical assistance of Level I & Level II 500+ end users, including the support of 2000+ POS systems and servers within the U.S. and global market.
  • Construct, install, and test customized configurations based on various platforms and operating systems
  • Facilitated staff with installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Work closely with IT Staff in planning short term projects such as PC installations, printer setups, hardware/software upgrades, and cabling.
  • Troubleshot hardware, software issues quickly and accurately while communicating root cause and solutions to client.
  • Perform archive restores, manage user and computer accounts in Active Directory
  • Effectively provided 24/7 network troubleshooting, restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
  • Consistently Installed and configured applications and Microsoft software/hardware.
  • Leveraged a metrics-driven approach to build and optimize mission-critical processes and workflows governing communications, escalations, and prioritization of user issues.
  • Worked closely with development team to research and implement updates and patches.
  • Resolved complex technical issues that arose on clienteles' computers in a timely manner using troubleshooting mechanisms.
Database Upgrades
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SENIOR IMPLEMENTATION SPECIALIST
Information Technology
Jan 2000 - Jan 2004
WHITE
  • Coordinated all facets relating to new theater system installations and assisted in the project management of new initiatives.
  • Managed customer-initiated projects and system improvements preconfigured MARS proprietary software to client's specification.
  • Managed 12 exhibitor accounts across the U.S and Puerto Rico and serviced 50 multiplex theaters and 1200+ users.
  • Created effective department training tools, documentation and manuals, including a MARS newsletter, to address new technology and resolve open issues.
  • Processed new installation's configuration through Q.A. testing prior to deployment.
  • Provided thorough in-theater training for theater personnel and provided on-site support during the installation process.
  • Managed client compliance of pre-installation requirements maintained and distributed client installation packages.
  • Recognized by manager in annual performance review as an excellent performer who regularly exceeds objectives and requires little direction and coaching from management.
  • Conducted periodic teleconference training.
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Non-cloudteam Skill
Education
Future Aspiration
Queensborough Community College
Certifications
CompTIA A+ Certified Computer Technician
Skills
Database Upgrades
2021
17