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Mount Vernon, NY 10553
IT Consultant
18 years experience W2
Average rating
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* Well experienced IT Professional in troubleshooting and repairing computer hardware and diagnosing and resolving operating systems, network and software issues. An Analytical Thinker with good soft Skills.

IT Consultant
Information Technology
Nov 2017 - present
  • Provided onsite & remote IT support
  • Analyzed IT requirements within the company and giving independent and objective advice on the use of IT systems.
  • Install, troubleshoot and maintain Windows 7 and Windows 10 operating systems.
  • Performed Windows migration, upgrading Windows 7 to Windows 10.
  • Troubleshoot, analyze and repaired problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.
  • Identify and prepare hardware for disposal when appropriate, also ensure hardware is stripped and secured before disposal.
  • Troubleshooting standard desktop applications like MS Office 365, MS Outlook, internet browser issues, and anti-virus software.
  • Resolved network connectivity issues both wired and wireless.
  • Reset passwords, create and manage user accounts in Active Directory.
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Aug 2014 - Nov 2017
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Information Technology Technician
Information Technology
Jan 2012 - Aug 2014
  • Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, printer issues, VOIP software.
  • Administered and monitored performance of LAN/WAN network using remote connection tools (RDP, VNC and SCCM).
  • Utilized Active Directory for creating user profiles, activating user rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates.
  • Performed Nessus Vulnerability Scan on the entire network, to identify and correct any vulnerability.
  • Answering, resolving and updating the ticketing system, pertaining to IT systems issues.
  • Provided IT support for over 300 staff members, as well monitoring the network through Solar winds, for bandwidth consumption and hiccups.
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Senior Information Technology Technician
Information Technology
May 2003 - Dec 2011
W I. Senior Information Technology Technician
  • Built, deliver, installed and maintained desktop computers for private organization, government agencies and for personal homes.
  • Installed and Resolved software issues with Microsoft office 2007/2010, MS Outlook, QuickBooks, Acrobat reader and different anti-virus software.
  • Troubleshoot and maintained computer systems with Windows 2000 and Windows XP.
  • Troubleshoot, analyzed and installed wireless and wired networks in private organization, government agencies and personal homes.
  • Installed, configured and troubleshoot different switches, routers and access points for private organization, government agencies and personal homes.
  • Tested computers peripherals, hardware and software to ensure that they are working appropriately before deployment.
  • Installed, configured and maintained IP PBX systems, including VOIP Gateways and IP phones.
  • Troubleshoot and maintained computing systems Windows Servers, Laptops, networking equipment, printers and copiers) for different establishments.
  • Installed, terminated and troubleshoot low voltage Category (Cat3, Cat5e and Cat6) Cabling.
Laptops Printers Routers
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Non-cloudteam Skill
Electonic Engineering
High School Equivalency 1998
Dominica State College
Certifications: CompTIA A+ Certified
CompTIA Network+ Certified
CompTIA Security+ Certified