Profile * Motivated, personable IT professional with multiple certifications. 15-years' experience in a team lead deskside position. * Talent for quick mastery of new technology * Diplomatic and tactful with professionals and non-professionals at all levels. Flexible, versatile and able to maintain a sense of humor under pressure. * Poised and competent with demonstrated ability to easily transcend cultural differences. * Thrive in a deadline-driven environments. Excellent team-building skills.