Responsibilities:
- Involved in requirement gathering, analyzing the information and documenting the functional and non-functional requirements.
- Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
- Responsible for building an application based on business rules on the Saleforce.com platform with customized VF pages, Controllers and Apex triggers.
- Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards in Sales Cloud.
- Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
- Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).
- Created workflows to send emails to users if field values are changed in standard or custom objects.
- Importing and exporting of large volumes of data using the Data Loader.
- Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
- Customized different objects at field-level, implementing advanced fields such as Pick lists, Field Dependencies, Custom Formula Fields and Validation Rules.
- Worked with Visualforce list Controllers for pagination and to get the output in a list of records and also worked with Visualforce styling sheets and components to override all the standard styling on the pages to get the desired display or output.
- Configuring Email-2-Case customizing the service cloud for various business support groups.
- Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
- Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
- Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.
Environment: SalesForce.com CRM platform, MS Visio, MS project, Apex, Visualforce, HTML, JavaScript, Data loader, S-objects and custom objects, Layouts, Workflows, triggers, email templates Approvals, Reports, Dashboards, Sandbox, Eclipse, Web Services.