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Thomas
thomas.josephson@gmail.com
301-706-7969
3740 Wrightwood Avenue Apartment 6
Chicago, IL 60647
Business Analyst
14 years experience W2
0
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Average rating
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Summary

Experience
Business Analyst
Information Technology
Jan 2013 - present

Business Analyst and Client Services Lead Salesforce Implementation and Administration

* Served as business analyst and project manager on transition from Sendouts to Salesforce Customer Relationship Management (CRM) and Target Recruit Applicant Tracking System (ATS). Responsibilities included requirements gathering, coordination of developers and third parties, data migration, conducting UAT, adjusting, troubleshooting and building advancements to Salesforce and Target Recruit

* Held third parties and developers to aggressive timeline to ensure all project deadlines were met on time

* Led/leading the launch of Salesforce Lightning, Chatter, Work.com, and several third party applications that sit on the Salesforce platform (Target Recruit, Ebsta, Vay Kay, Report Upgrade, LinkPoint360, etc.)

* Coordinated teams to carry out large-scale data cleanup projects in Salesforce, Target Recruit and Sendouts

* Designed and implemented complex workflow systems to alert users via email at crucial points in the sales process

* Created a series of dashboards that measure and analyze the effectiveness of the sales and recruiting teams Sales/Business Analytics

* Revamped and streamlined sales approval process. Transformed process from one that was largely paper-based into an Excel- based system that could be easily analyzed. This system was then replicated in Salesforce. The formerly paper system is now analyzable and can project future revenue. These changes improved the sales team's efficiency by 15% and the operations team's efficiency by 75%

* Created and analyzed revenue reports to identify instances of waste and potential areas for growth

* Performed exhaustive audit of all client contracts from past 15 years to create a consolidated master record of all client requirements that significantly improved communication between sales and operations teams

* Researched and analyzed the effectiveness of various sales and recruiting tools. Using data gathered from this research, aligned budget year-over-year that led to 50% increase in gross profit captured by reallocated funds

Business Analysis Salesforce UAT UI Project Management Analytics Requirements Gathering CRM Data Migration Timeline Microsoft Excel Microsoft PowerPoint Microsoft Word Microsoft Outlook
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Fifth and Sixth Grade Social Studies Teacher
Jan 2011 - Jan 2012
* Designed and implemented two new social studies curricula centered on games-based learning that increased student engagement
No skills were added
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High School Social Studies Teacher
Jan 2010 - Jan 2011
* Created project-based Civics, Free Enterprise and American History curricula emphasizing economic and historical simulations that led to 2+ years of academic growth
No skills were added
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Teach for America
Jan 2008 - Jan 2010
two-year teaching commitment in urban, low-income public schools (90% free or reduced lunch) as a member of the highly competitive and highly demanding civic service program
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Edit Skills
Non-cloudteam Skill
Education
Modern German History
The University of Texas at Austin 2008
History
The University of Maryland at College Park 2005
Minor: Philosophy
Certifications
Certification #3426288). Working on Salesforce Consultant Certification
Skills
Analytics
2021
3
Business Analysis
2021
3
CRM
2021
3
Data Migration
2021
3
Microsoft Excel
2021
3
Microsoft Outlook
2021
3
Microsoft PowerPoint
2021
3
Microsoft Word
2021
3
Project Management
2021
3
Requirements Gathering
2021
3
Salesforce
2021
3
Timeline
2021
3
UAT
2021
3
UI
2021
3
Auditing
2016
1
Spring
2013
1
Languages
Spanish, Basic
German, Basic