Accomplished consultant, leader, strategist, tactician, and innovator, skilled in achieving operational efficiencies within IT organizations in related areas of ITSM for Fortune Global 50/100/500 corporations. Certified in ITIL, ServiceNow and ISO20000. Self-starter, team player skilled in delivering detailed process designs supporting ITSM tool solutions. Thought leader who has published white papers and blogs on ITSM topics. Exceptional stand-up and written communication skills.

Core Qualifications
Asset Management
Change Management
Client Relationship Management
Configuration Management
Financial Management (Apptio)
Incident Management
International Experience
IT Infrastructure and Operations Management
IT Service Management Assessments
Metrics (KPIs), Reporting, and Executive Dashboards
Problem Management
Reporting, KPIs and dashboards
Service Catalog
Service Delivery
Service Desk
Service Level Management
Service Portfolio
SOW Authorship
Standards Development
Superior Written and Oral Communications
Training and development