Project Name Qiagen Salesforce system

Client Qiagen,Germany

Technologies SalesForce.com, Apex, Visual force, Business Analysis

The project involves implementation of CRM and service cloud for Qiagen Production environment.

Roles and Responsibilities:

• Developed and implementation of service cloud global and support
• Designed architecture and data flow for service cloud implementation
• Designed knowledge base implementation for qiagen
• Part of transition team during migrating of pivotal CRM to salesforce.
• Analyzing the technical issues.
• Supporting live issues on production environment.
• Tracking and solving issues by analyzing workflows& Approval Process using SFDC Administration.
• Implementation with Objects, Custom setting and Permission set.

Project Name Remedyforce Implementation

Client Navig8 Group Singapore and NTT Singapore

Technologies Remedyforce, Apex, SRM,CMDB

The project includes the design and development for Navig8 Remedyforce implementation in which I worked as a senior developer for Inoks systems Singapore , a BMC Platinum Partner who is a consulting partner for Remedyforce of Navig8group and NTT systems Singapore.

Roles and Responsibilities:

• Design and develop automated SRM and other customized workflow using force.com for NTT
• Supporting live issues on Navig8 Remedyforce production environment.
• Design and developed NTT Remedyforce automation processes.
• Implementation with new Objects, Custom setting and Permission set to customize the NTT Remedyforce Environment
• Providing Remedyforce on call support for live issues.

Project Name EMC SFDC Sales and Marketing

Client EMC 2

Technologies SalesForce.com, Apex, Visual force

The project involves implementation of CRM, PRM and EBC application for EMC Production environment.

Roles and Responsibilities:

• Analyzing the technical issues.
• Supporting live issues on EMC CRM production environment.
• Tracking and solving issues by analyzing workflows& Approval Process using SFDC Administration.
• Implementation with Objects, Custom setting and Permission set.

Project Name Claim Management System

Technologies Salesforce,Force.com

It includes design and development of custom claims management solution on Salesforce.com as the cloud platform. The solution is currently being designed for the P&C insurance sector and can be later extended for other lines of insurance.

Roles and Responsibilities:

• Worked on below tasks as a developer on Force.com
• Salesforce Communities designing
• Communities allows customers, employees, and partners to collaborate on business objects like accounts, opportunities, campaigns, cases
• Collaboration using chatter
• Collaboration between agents and carriers, connect with individual customers and business partners
• Continuous Integration and deployment through Jenkins
• Continuous integration of Claim IT app on different development orgs from repository on cloud using bit bucket and GIT.

Project Name Remedy E-bonding

Client AON

Technologies BMC Remedy 8.1,Remedyforce,SQL Server 2008

Remedy e-Bonding included integrating CSC UCC Remedy application with AON Remedy application concentrating on Incident Management and Service Request Management modules by focusing on:Creating, Updating and Closing an incident Creating, Updating and Closing a Service Request.

Roles and Responsibilities:

• Worked on ticket exchange between 2 remedy systems using Atrium Orchestrator and Web Services.
• Worked on SLM to create various service targets according to client requirements.
• Working on upgrade of remedy 7.6.04 to 8.1 and ebonding between them.
• Remedy e-Bonding includes integrating CSC UCC Remedy application with AON
• Successfully completed Work Order integration with remedy with third party tool.
• Successfully automated people integration with external database in ROSE production environment.
• Successfully integrated remedy CMDB and asset management through web services.
• Successfully completed Service request integration with third party tool using web services
• Successfully integrated external database with Remedy database using Atrium Integrator