• Over 6+ years of experience in IT as Java developer, SFDC Administrator and Business analyst across various industries.
• Extensive experience in creating Email-to-Case, Web-to-Case to generate new Cases; fostered junction objects, Pick lists, Formula Fields, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application
• Experience in building reports and dashboards, customizing them as per user
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation rules.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Strong troubleshooting skills and proven ability to prioritize tasks and resources to meet deadline and goals.
• Good team player with ability to work in time sensitive environments. Possess excellent communication and organization skills with ability to adapt to a new environment quickly.
• Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

C, C++, Java, .Net, C#, Apex

MS Excel, SQL Database, Quality Assurance, UML, Sales Force

Windows 7/8, Unix

HTML, CSS, XML, Java Script