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Christal
christalmarkowski@gmail.com
201-724-7122
Dallas, TX 75205
Business Analyst/Production Services Lead
19 years experience W2
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Summary

  • I have Headed cross functional training / prepared training materials and executed defect resolutions and system elevations using Waterfall and Agile methods for system implementations, enhancements, defect fixes, and data fixes.
  • I have 15+ Years of excellent Customer Service Experience in leasing finance / telecommunication operation experience. Considered Subject Matter Expert (SME) for internal web-based systems.
  • Responsive to a variety of demands.
  • Operate with a high level of energy and enthusiasm.
  • Take a practical approach to solving problems.
  • Openly communicate.
  • Innovative, Outgoing, Team Player, Driven, Dedicated, Problem solver.
  • Seeking work from home, consulting and in office employment

Experience
Edit Skills
Non-cloudteam Skill
Education
Associate's in Business Management/Finance
University of Phoenix
Skills
Business Analysis
2016
15
Asset Management
2007
6
Project Management
2007
3
Training
2007
3
Vendor Management
2007
3
Agile Methodology
0
1
Analysis
0
1
Application Development
0
1
Application Support
0
1
C
0
1
Customer Service
0
1
Disaster Recovery
0
1
Failover Testing
0
1
Financial Analysis
0
1
Government
2004
1
Human Resource
2004
1
Infrastructure Management
0
1
ITIL
0
1
Microsoft Excel
0
1
Microsoft Office
0
1
mSQL
0
1
Process Improvement
0
1
Project Assistant
2004
1
Regression Testing
2016
1
Risk Management
0
1
Sales
0
1
Scrum
0
1
SQL
2016
1
Strategic Planning
0
1
System Testing
0
1
Team Build
0
1
Technical Support
2003
1
UAT
2016
1
Waterfall
0
1