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Lawrence
ljbechtel@gmail.com
ljbechtel@gmail.com
321-948-6290
2493 Turtledove Place
Melbourne, FL 32904
407-655-1344
Program Manager/Business Analyst
27 years experience W2
6
Recommendations
Average rating
182
Profile views
Summary

Agile style project management during implementation.

  • Managed risks, impediments and deadlines with over 35 clients.
  • Created Risk Management teams with engineers, architects, developers and support personnel.
  • Managed medium to large sized (based on contract values of $500,000 and above) clients.
  • Served as project Cheerleader to maintain a positive and productive PMO.
  • Used Playbooks to establish standard operating procedures and communications. Florida Blue, Jacksonville, FL May 2016
  • November 2017 IT Project Manager, Consultant
  • Windows migration project, NOC and WLAN upgrades.
  • Project Management services for network and server upgrades.
  • Responsible for full implementation cycle. WIFI deployments focusing on new access points.
  • Coordinated with cross functional teams to deliver on time tasks with minimal risks.
  • Served as a technical expert for Help Desk training and knowledge transfer.
  • Used Playbooks to create resource matrices, role assignments and status reports.

Experience
Director of Client Success
Education
Oct 2018 - Jun 2019
Lakeland, FL
My role as the Director of Client Success, I was responsible for the partnership between Digarc and our strategic clients, mid-range, and value-added clients that drove value-realization and return on the client’s investment. In the role, I served as the industry savvy individual who has the experience in their implementation, subscriptions, hosted solution and strategies. I managed a team of 15 client advocates who then managed 100-150 clients geographically located all over the world. I worked directly with our clients to understand business and technical requirements and to develop new features, functions, and modules. Additionally, I was responsible for the technical support help desk. The Help Desk served as the first line of contact for all technical issues, questions or concerns.
Project Management Help Desk Sales Client Management Cloud Based Senior Management Budget Inside Sales Account Management Supervision
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Implementation Project Manager
Information Technology
Nov 2017 - Oct 2018
Naples, FL
My role as the Implementation Project Manager was to lead successful implementation, meetings, timelines and budget requirements. As the Implementation Project Manager, I coordinated and prioritized project tasks, managed timelines, maintained project plans and communicated status to clients, project sponsors and senior management. Additionally, I worked with external vendors as needed and traveled on-site to client meetings. Ensured all the projects were implemented within contractual obligations and regulatory requirements as needed or required by law.
Project Management Project Planning Implementation Project Tasks Reporting Decision Making Budgeting contracts
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Customer Success Advocate
Information Technology
Jun 2014 - Jun 2016

The main purpose of the position was to help the business meet sales and revenue goals. I was responsible for success plans to achieve these goals and create strategies to combat potential revenue losses. I was responsible for faculty engagement and adoption of product and services to ensure success partnerships and renewals. I also referred client to other vendors that have an active strategic partnership with the company.

My role created presentations to inform potential or existing clients about the company's products or services. My priority was to ensure clients are satisfied with the company at all times and will bring in repeated business by resolving any outstanding issues.

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Average Rating

3 recommendations
Project Manager
Education
Jan 2011 - Jan 2014
  • Responsible for creating project plans for Blackboard software upgrades and software implementations.
  • Successfully implemented 2 PeopleSoft Campus Solutions upgrades.
  • Managed various budgets up to $500,000 with accuracy and timeliness.
  • Created Mercury testing plans for evaluation process focusing on Blackboard and PeopleSoft.
  • Responsible for use of SCRUM and Waterfall techniques for software development and management of SDLC.
  • Acted as liaison to C-Level teams in the district office.
  • Developed training and development plans for launch of applications focusing on end user experience.
  • Responsible for presentation of scope of projects and updates to management.
  • Responsible for proper implementation of Millennium software for two locations within the district acting as Project Lead, Service Technician and Technical Support Specialist.
  • Responsible for successful implementation of academic data integrations, partnerships and technologies including McGraw Hill, Blackboard Mobile, Blackboard Collaborate, Pearson and SoftChalk.
  • Dynamic AX 2009 and 2012 Project Management for Finance Implementation.
Waterfall Training Technical Support SDLC Scrum Project Management Project Planning
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Average Rating

1 recommendation
Director of Educational Product Technology
Information Technology
Jan 2010 - Jan 2011
  • Managed budget of $30 million including $25 million in capital expenses and $5 million in operational expenses.
  • Delivered 25 new market technologies to 65 worldwide partnerships focusing on eLearning development.
  • Managed 30 employees and 10 off shore resources.
  • Delegated $1.2 million in development opportunity for value added products.
  • Created 5 new workflows and documents to streamline new requests by 25%.
  • Improved product delivery by 5% thus saving the company $1 million in overages.
  • Developed Agile processes for developing software requirements.
  • Developed and managed the Disability Awareness program and provided training for the Product Development Group and affiliates.
  • Managed seven technology projects focusing on implementation of new educational technologies.
Agile Methodology Project Management
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Director of Web Development/Project Manager
Education
Jan 2008 - Jan 2010
  • Responsible for support, implementation and overall project management of the Blackboard 8.0 and Blackboard 9.1 which supports eLearning initiatives on campus.
  • Coordinated product development systems using .Net architecture and project management methodologies like SCRUM and RUD.
  • Managed a Web Services team of three Information Technology professionals.
  • Developed IT projects and managed them to completion including software development and hardware implementation with budgets over $500,000.
  • Implemented a new content management system for the Internet, Intranet, and Portals using Ektron CMS 400.NET.
  • Coordinated and managed Academic technologies such as LiveText Learning Assessment software, EditShare and E-portfolio across 10 programs.
  • Managed budget of $11 million including $10 million in capital projects and $1 million in operational expenses.
  • Project Manager for CMS migration, learning assessment outcomes, digital media hardware and academic technology upgrades.
Project Management Scrum Content Management Digital Media
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Average Rating

1 recommendation
Consultant Project Management 
Information Technology
Jan 2006 - Jan 2008
  • Created project plans for rapid software development applications and managed team of Technical Leads and Business Analysts.
  • Implemented 15 Java/IBM WebSphere applications for internally managed systems.
  • Managed various budgets up to $1.2 million in direct (capital and operation) and indirect costs (labor).
  • Created Mercury testing plans for evaluation process focusing on SDLC.
  • Utilized SCRUM and Waterfall techniques for program management.
  • Acted as liaison with C-Level teams.
  • Developed training and development plans for launch of applications and presented detailed project plans and updates to Executive Management.
Project Management Scrum Waterfall Program Management
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References
Average Rating

1 recommendation
Instructional Design and eLearning Manager
Information Technology
Jan 2005 - Jan 2006
  • Responsible for presenting detailed project plans and updates to executive management team.
  • Developed eLearning materials for Blackboard 8 for mortgage banking courses.
  • Developed ADDIE principles and Bloom Taxonomy of Adult Learning.
  • Managed 30 projects for various clients to implement their learning management systems.
  • Responsible for building dynamic learning management database in SQL Server 2005.
  • Integrated new servers into the training system for the development of a Content Management System.
  • Administered SharePoint/MOSS system for the division.
Project Management Content Management MS SharePoint MS Visio Project Planning SQL
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Instructor / Professor's Assistant
Information Technology
Jan 1995 - Jan 2005
  • Responsible for presenting detailed project plans and updates to executive management team.
  • Developed eLearning materials for Blackboard 6.
  • Developed projects to manage requested changes to university policies aligned with SACS accreditations.
  • Implemented eCollege, Moodle and Desire To Learn platform for several of the different colleges in the Louisiana Community and Technical College Systems.
  • Successfully taught several computer courses and business related courses.
  • Created new educational products using SQL Server, Oracle 8i and migrated to 10g over 4 years that increased tuition revenue by 23%.
  • Supervised 49 campuses in Louisiana for developing and promoting online education tools using Blackboard 5.5 and WebCT and integrated the Datatel systems.
  • Utilized IBM Websphere platform to develop Java based internet applications for student services department.
  • Successfully taught courses related to Linux, Unix, Windows 2003 server and CCNA.
Oracle SQL Server
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Edit Skills
Non-cloudteam Skill
Education
Occupational Education
Sowela Technical Community College 2003
Education
University of Saint Thomas 2000
Psychology and Information Systems
University of Saint Thomas 1996
Certifications
AGILE Project Management
Microsoft Certified Professional Microsoft and New Horizon Learning Center
Certified Webmaster World Organization of Webmasters, Milwaukee, WI
CCNA Certified CISCO Network Administrator CISCO Academy
Six Sigma Black Belt
Project Manager Professional PMI
MCSE Microsoft Academy - Horizon Learning Center, Baton Rouge, LA
MCT Microsoft Academy - Horizon Learning Center, Baton Rouge, LA
CODBA Oracle University - Louisiana State University, Baton Rouge, LA
Skills
Oracle
2005
10
Project Management
2019
10
SQL Server
2005
10
Scrum
2014
7
Waterfall
2014
5
Project Planning
2018
4
Content Management
2010
3
SDLC
2014
3
Technical Support
2014
3
Training
2014
3
Digital Media
2010
2
Program Management
2008
2
Agile Methodology
2011
1
MS SharePoint
2006
1
MS Visio
2006
1
SQL
2006
1
Account Management
2019
1
Budget
2019
1
Budget Analysis
0
1
Budgeting
2018
1
Client Management
2019
1
Cloud Based
2019
1
contracts
2018
1
Decision Making
2018
1
Help Desk
2019
1
IBM WebSphere
0
1
Implementation
2018
1
Inside Sales
2019
1
JIRA
0
1
Microsoft Excel
0
1
MS Project
0
1
Perl
0
1
Project Tasks
2018
1
Reporting
2018
1
Sales
2019
1
Senior Management
2019
1
Supervision
2019
1
Languages
English, Fluent/Bilingual