Developed strategy road maps for the creation of an implementation department within a start up environment. Created process and procedure to support a formalized project delivery lifecycle. Implemented beginnings of an Agile process to promote more predictable outcomes. As the conditions evolved, time was primarily spent in triage, project management, and performing data conversions and analysis. Also provided general support of the proprietary Web, Android, and IOS applications.

• This position could not be maintained due to funding constraints and reorganization changes.
• Since the end of this position, I’ve been busy with my newest creation; baby boy!

A PM / BA role. SI is a software provider that delivers highly integrated cloud-based financial applications. Tons of custom-built software in agile environment.

PM Highlights:

• Managed an average project portfolio of 7-12 projects with professional services bookings between $1.5M to $2.5M.
• Developed and managed project scope, project plans, scheduling, risk management, communications, escalations, testing, project billing (milestone and time and material), and overall coordination as necessary.
• Led initiative for app modernization to a Cloud (AWS) SAAS model for legacy products.
• Launched company-first Information Management System / Knowledge Base (Confluence/Jira).

BA / Technical Highlights:

• SME for business process and technical requirements for each client, each interface.
• Performed process evaluation for user experience and data handling for multiple Lines of Business.
• Performed technical analysis on data communications via REST, SOAP, SQL, and proprietary web services.
• Designed and tested REST, SOAP, and SQL integrations for real-time communications and data integrity.
• Authored technical and functional specifications for integrations with various ERP. CRM, CPQ, and accounting platforms. (E.g., Workday, Lexis Nexis, SAP, Oracle CC&B (Utilities), Oracle JDE (AR, AP, GL Modules), Infor, CISInfinity, SAGE).
• Performed data mapping between multiple sources to centralized SQL database. Queried database to plan, test, and troubleshoot data structure, data types, and calculations resulting from transformation.
• Performed detailed troubleshooting and analysis on integration performance, security, and data exchange.
• Guided clients through requirements gathering, RFP validations, testing procedures, UAT, and End User Training activities.
• Designed and delivered custom web apps for payment processing to hosted pay pages, payment gateways, and integrated directly to EMV chip enabled pinpad hardware (E.g., Verifone, Ingenico, Elavon, Stripe, PayPal, Invoice Cloud, FirstData.)

Road warrior that filled every role necessary to achieve successful client outcomes. Even ordained as auxillary CEO a time or two.

Highlights:

• Product Manager for multiple software packages. Led the evaluation, development, testing, and delivery of several custom components, modules, UX, UI, and user acceptance.
• Launched company first field-service logistics and payments App (Android OS, Apache Server, SQL database).
• Implemented company first Hosted (multi-instance) SAAS product.
• Reports development using Crystal Reports, SSRS, and SQL to excel/CSV.
• Managed User Manuals, Training Cirriculum, Demonstration Scripts, and change order documentation.
• SME of data structure for 8 product variants, including Windows Mobile and Andriod application.
• SME of business use cases and expected user experience.
• SME of product history, iterations, variations for multiple sofware packages, modules, and mobile apps.