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Jeremy
jdevinstiffler@gmail.com
904-514-8724
Jacksonville, FL 32235
Business System Analyst
10 years experience W2
0
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Average rating
33
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Summary

Software Implementation

  • Needs assessments
  • Systems Evaluation
  • Database structure design
  • Data mapping / reporting
  • SQL Server 2008+
  • SAP Crystal Reports
  • PHP / JS Coding basics

Business

  • Process Evaluation

Project Management

  • PMBOK methodology
  • Change Management
  • Scope Management

Writing / Documentation

  • Help Desk Article Publishing
  • User Manual Creation
  • Project Documentation
  • Technical Reviews
  • Flowcharts

Soft Skills

  • Self-Managed
  • Travel Ready

Experience
Director of Implementation Services
Information Technology
Feb 2021 - Oct 2021

Developed strategy road maps for the creation of an implementation department within a start up environment. Created process and procedure to support a formalized project delivery lifecycle. Implemented beginnings of an Agile process to promote more predictable outcomes. As the conditions evolved, time was primarily spent in triage, project management, and performing data conversions and analysis. Also provided general support of the proprietary Web, Android, and IOS applications.

  • This position could not be maintained due to funding constraints and reorganization changes.
  • Since the end of this position, I’ve been busy with my newest creation; baby boy!
Agile Methodology Project Management iOS Database Reorganization Data Conversion Android Analysis BSA SQL System Analysis Business Analysis Application Development
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Technical Project Manager
Information Technology
Dec 2016 - Feb 2021

A PM / BA role. SI is a software provider that delivers highly integrated cloud-based financial applications. Tons of custom-built software in agile environment.

PM Highlights:

  • Managed an average project portfolio of 7-12 projects with professional services bookings between $1.5M to $2.5M.
  • Developed and managed project scope, project plans, scheduling, risk management, communications, escalations, testing, project billing (milestone and time and material), and overall coordination as necessary.
  • Led initiative for app modernization to a Cloud (AWS) SAAS model for legacy products.
  • Launched company-first Information Management System / Knowledge Base (Confluence/Jira).

BA / Technical Highlights:

  • SME for business process and technical requirements for each client, each interface.
  • Performed process evaluation for user experience and data handling for multiple Lines of Business.
  • Performed technical analysis on data communications via REST, SOAP, SQL, and proprietary web services.
  • Designed and tested REST, SOAP, and SQL integrations for real-time communications and data integrity.
  • Authored technical and functional specifications for integrations with various ERP. CRM, CPQ, and accounting platforms. (E.g., Workday, Lexis Nexis, SAP, Oracle CC&B (Utilities), Oracle JDE (AR, AP, GL Modules), Infor, CISInfinity, SAGE).
  • Performed data mapping between multiple sources to centralized SQL database. Queried database to plan, test, and troubleshoot data structure, data types, and calculations resulting from transformation.
  • Performed detailed troubleshooting and analysis on integration performance, security, and data exchange.
  • Guided clients through requirements gathering, RFP validations, testing procedures, UAT, and End User Training activities.
  • Designed and delivered custom web apps for payment processing to hosted pay pages, payment gateways, and integrated directly to EMV chip enabled pinpad hardware (E.g., Verifone, Ingenico, Elavon, Stripe, PayPal, Invoice Cloud, FirstData.)
Agile Methodology CRM Project Management Project Planning Requirements Gathering RFP Risk Management SaaS SAP Workday AgencyPortal Analysis Billing Data Integrity Data Mapping UAT Technical Specifications SQL Software Scala REST Problem Solving Oracle CPQ Oracle Gateways Financial Training SOAP Payment Processing BSA Business Analysis System Analysis Application Development
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Senior Business Analyst (Product SME)
Information Technology
May 2012 - Dec 2016

Road warrior that filled every role necessary to achieve successful client outcomes. Even ordained as auxillary CEO a time or two.

Highlights:

  • Product Manager for multiple software packages. Led the evaluation, development, testing, and delivery of several custom components, modules, UX, UI, and user acceptance.
  • Launched company first field-service logistics and payments App (Android OS, Apache Server, SQL database).
  • Implemented company first Hosted (multi-instance) SAAS product.
  • Reports development using Crystal Reports, SSRS, and SQL to excel/CSV.
  • Managed User Manuals, Training Cirriculum, Demonstration Scripts, and change order documentation.
  • SME of data structure for 8 product variants, including Windows Mobile and Andriod application.
  • SME of business use cases and expected user experience.
  • SME of product history, iterations, variations for multiple sofware packages, modules, and mobile apps.
Business Analysis Analysis Change Management Crystal Reports Microsoft Excel SQL SSRS Windows Mobile Training UX Windows Software SaaS Product Management Logistics Documentation CEO Apache Android UI BSA System Analysis
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Technical Project Management – Honors
ITT Technical Institute 2007
Skills
Analysis
2022
15
Business Analysis
2021
12
Change Management
2022
10
BSA
2021
9
SaaS
2021
9
Software
2021
9
System Analysis
2021
9
Training
2021
9
AgencyPortal
2021
5
Application Development
2021
5
Billing
2021
5
CRM
2021
5
Data Integrity
2021
5
Data Mapping
2021
5
Financial
2021
5
Gateways
2021
5
Oracle
2021
5
Oracle CPQ
2021
5
Payment Processing
2021
5
Problem Solving
2021
5
Project Planning
2021
5
Requirements Gathering
2021
5
REST
2021
5
RFP
2021
5
Risk Management
2021
5
SAP
2021
5
Scala
2021
5
SOAP
2021
5
Technical Specifications
2021
5
UAT
2021
5
Workday
2021
5
Android
2021
4
Apache
2016
4
CEO
2016
4
Crystal Reports
2016
4
Documentation
2016
4
Logistics
2016
4
Microsoft Excel
2016
4
Product Management
2016
4
SQL
2016
4
SSRS
2016
4
UI
2016
4
UX
2016
4
Windows
2016
4
Windows Mobile
2016
4
Compliance
2012
2
Agile Methodology
2021
1
Assessment
0
1
Basic
0
1
Customer Service
0
1
Data Conversion
2021
1
Database Reorganization
2021
1
Engineering
0
1
iOS
2021
1
Microsoft SMS Server
0
1
Mobile Devices
0
1
OLAP
0
1
PHP
0
1
PMBOK
0
1
Process Improvement
0
1
Project Management
2021
1
Public Cloud
0
1
Quality Assurance
0
1
SQL Server
0
1
Strategic Planning
0
1
Structured Design
0
1
Team Build
0
1
Technical Writing
0
1
Telecommunications
0
1