Project Management/Business Analysis: Four years’ project management and business analysis experience working with new systems implementations and systems upgrades. This included researching requirements, process flow diagramming, communication specifications to IT team, testing coordination, and creating user guides. Possess full understanding of the System Development Life Cycle (SDLC), Agile/ Waterfall Methodologies, Data Mapping and Business Requirements Definition (BRD).
Data Analysis: Ten years’ experience as data analyst, financial analyst, and actuarial analyst. Analyzed data includes large customer databases, voluminous general ledger account transactions, and profit/loss information. Created complex queries in SQL to download mainframe data. Performed involved mathematical calculations using Excel functions such as VLOOKUP, Pivot Tables, Charts, Sort, and Conditionals. Used Microsoft Access to perform complex queries among related databases.
Insurance Industry: Over fifteen years’ experience in the insurance industry which includes medical claims/billing and provider enrollment experience.
Communication Skills: Wrote technical material for website publication, key operating procedures, and detailed explanations of product and rate changes. Eight years’ experience working with clients as a claims adjuster and developed excellent customer service skills in the process. In addition, I have several years’ experience as an instructor and tutor where I explained difficult mathematical concepts to individuals and entire classrooms alike.
Education:
M.S. Public Accounting; September 2013; Strayer University, Jacksonville, Florida; GPA 3.5
[Commonwealth of Massachusetts CPA License #60585]
M.B.A.: Finance & Risk Management; November 2005; Walden University, Minneapolis, Minnesota; GPA 4.0
B.S. Mathematics & Spanish minor; May 1987; Syracuse University, Syracuse, New York; GPA 3.3
Technical Skills: Certified Expert Microsoft Excel; SQL; SAP; Microsoft Access, Word, Visio and Power Point; SharePoint; Hyperion Essbase; IBM Cognos TM1; Investment Banking; Actuarial Analysis; Life/Health Insurance; Property/Casualty Insurance
