More than 15 years experience as a business analyst for various industries such as Insurance, automotive, travel, and medical devices. Functioned as a key member in the planning and design of software development projects at all lifecycle phases using Agile (Scrum) or Waterfall methodologies to meet firm deadlines. Created SDLC documentation to assure SDLC standards are met, as well as the GMP and FDA regulatory standards.
- Adobe Acrobat Professional, Adobe Creative Suite, Adobe Dreamweaver, Adobe Robo-help
- Agile Project Management- SDLC
- Cloud Technology
- HP Service Center AKA Peregrine
- HTML Knowledge (Portal publications)
- Info Mapping
- ISO 9000
- Knowledge Management
- Mercury Test Director (Quality Assurance)
- Microsoft Access (TAMIS), Microsoft Office Excel, Microsoft Office SharePoint Server, Microsoft Office Word, Microsoft Power Point, Microsoft Visio
- SAS Enterprise Guide/Office Analytics
- SQL
- Software Trainer
- Tech Systems Snagit
- Web Content Writing
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User guides (user manuals, assembly instructions, training guides, etc.)
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Online Help systems (browser-based or standalone Help, e-learning content, knowledgebases, etc.)
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Systems documentation (design/functional specifications, assessment reports, site guides, etc.)
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Technical drawings (Visio/Photoshop diagrams, assembly instructions, flowcharts, PowerPoints, etc.)
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Other technical documents (white papers, document templates, SOWs, Proposals/RFPs/RFQs, etc.)
