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William
graham_wgg@comcast.net
941-807-3072
4402 Whispering Inlet Dr
Jacksonville, FL 32277
Technical Writer
19 years experience W2
3
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Average rating
223
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Summary

Senior technical communicator and Microsoft-certified SharePoint specialist with a solid record of success in the implementation of technical communication, design and training initiatives in support of key business objectives. Personal strengths include attention to detail, a history of improvising with limited resources, a thorough understanding of the documentation process and proficiency in Microsoft® Office®, SharePoint®, and online help authoring tools such as Adobe® RoboHelp®. Additional strengths include:

  • Developer of online help systems
  • Author of paper-based manuals
  • Creator of marketing content
  • Designer of information
  • Organizer of multiple projects
  • Facilitator of collaboration
  • Specialist with SharePoint certification
  • Advocate for end-user success

Experience
Edit Skills
Non-cloudteam Skill
Education
Master's in Technical Communication Management
Mercer University, 2005 - 2007
Bachelor's in Music
Moody Bible Institute, 1986 - 1991
Technical Communication Management
Mercer University
Voice
Moody Bible Institute
Certifications
77-886: Microsoft Office Specialist, Microsoft SharePoint 2010 , License D988-5283
Certiport, 2012
Usable Security, License Number RH42GJ42R
University of Maryland, Coursera, 2015
HTML5.2x: HTML5 Part 2: Advanced Techniques for Designing HTML5 Apps, W3Cx, License 9b7a2d0fdf3d4b12
HTML5.1x: HTML5 Part 1: HTML5 Coding Essentials and Best Practices, W3Cx, License c76981990ba946cba5
HTML5.0x: HTML5 Introduction, W3Cx, License c40e9ce655244403b1b6edd53043ae31
Skills
MS SharePoint
2016
11
Technical Writing
2021
11
Documentation
2016
10
Instructional Design
2013
8
online help
2013
8
RFP
2013
8
Robohelp
2013
8
Training
2013
8
Content Management
2014
1
Technical Specifications
2016
1
CSS
2016
2
HTML
2016
2
JavaScript
2016
2
MS InfoPath
2015
1
MS Visio
2015
1
MS Word
2016
1
Sharepoint Designer
2015
1
Visual Studio
2014
1