Responsible for managing overall implementation for BMC Products at CARFAX. Lead administrator on Atrium core products, Team lead on Performance Management, Event and Impact Management. Maintained a close relationship with BMC technical support and product management to insure corporate decisions align with future BMC directions.
- Recognized internally as an outstanding team leader and member. Recognized by peers in industry and analysts for outstanding vision and BMC BSM product knowledge
- Team lead for ADDM 8.1 integration into CMDB 7.5 to support Operational service models
- Team lead for CMDB, created CARFAX service model for business service levels one, two and three. Member of CAB for approval of all new service models. Defined use of BMC portal for IT Operations. Lead team member for ProactiveNet Performance Management launch at CARFAX
- Created core CMDB class structure to deal with unique issues presented by CARFAX web based business services. Created 1500 CI's as core of CARFAX Service Model. Oversaw process of Discovery and Change Management for maintaining CMDB. Created Portal configuration to display Service Model as "Poor Man's NOC".