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Benvenuto
Eylesb@Gmail.com
850-778-6804
8426 Santana Ct
Jacksonville, FL 32220
Enterprise Consultant
23 years experience W2
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Summary

A financially-savvy technology leader, with experience delivering large transformation programs, projects and running business and technology operations, with global experience in IT Delivery, PMO, VMO, IT Strategy, application and infrastructure operations, cross-functional integration, service delivery management, vendor and sourcing management, contract management, risk management and audit expertise, is looking for new leadership and digital transformation opportunities.

Experience
Enterprise Consultant
Information Technology
Nov 2014 - Feb 2017
  • Developed the strategy and managed an enterprise Vendor Management Office (VMO) program, developing implementation timelines for vendor management across multiple program dimensions.
  • Led a cross-functional work-group of business function leads, including finance, procurement, legal, HR, claims, underwriting, and agency operations, including internal audit, technology and communications, to execute the program, attaining synergies across the organization.
  • Coordinated the VM Center of Excellence (CoE) to include focus on vendor classification, third-party risk management, compliance, contract monitoring, relationship and performance management, demand and spend management. Led audit responses on all vendor management program areas.
  • Managed program scheduled activities for delivery and prioritized based on organizational needs with specific delivery dates for completion. Provided input to creation of new deliverable’s to be used by the organization across cross-functional units.
  • Developed and implemented an Invoice-To-Pay process for goods and services spend, contingent worker and 3rd-party travel expenses in collaboration with the Accounting team, improving efficiency and reducing payment cycle times. Designed content and conducted training for stakeholders.
  • Implemented key KPI’s to provide actionable intelligence on the use of 3rd party services for the program and ensured vendor communication of the program was communicated to all vendors.
  • Led cross-functional teams to elicit and document Procure-To-Pay (P2P), Spend Analysis and Governance, Risk and Compliance (GRC) requirements for a new ERP system. Acted as a SME in the elicitation of Portfolio, Program & Project Management (PPM), Project Accounting requirements.

Senior Project Manager, Enterprise Delivery Services 2009

  • Managed several data management projects to prepare for a Core Insurance Suite transformation program, leading to the successful introduction of the suite. Worked with the Integration Center of Excellence to develop Integration requirements for internal and external connections to applications.
  • Delivered criteria for Cloud/Mobile technologies to evaluate key partners that would integrate with the Core solution. Also built criteria to allow objective build-buy decisions as part of the strategy.
  • Implemented new data management processes while supporting the creation of an enterprise data model for business applications, laying a strong foundation for implementing data governance and assisting the Enterprise Information Management program.
  • Implemented ITIL process improvements to improve Service Management maturity using a Service Catalog, roles management and service SLA’s; improved Service performance reporting, metrics and dashboards to improve the Service Delivery function.
  • Developed and implemented an IT audit response process. Managed relationships with internal audit. Delivered process improvements with stakeholders, ensuring audit findings were communicated, key risks and controls addressed, testing completed and documented to achieve audit compliance.
  • Conducted a review of enterprise IT testing processes and tools related to the delivery of custom, COTS and SaaS applications. Produced a report of findings and recommendations resulting in reengineered testing processes and efficiency improvements.
Vendor Management Risk Management Project Management Process Improvement Performance Management PMO Data Management Agile Methodology ERP Auditing
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IT Process Manager
Utilities/Energy
Feb 2005 - Jan 2009
  • Co-authored an IS Sourcing Strategy with the CTO to evaluate the potential of leveraging external global providers, suggesting alternative approaches. Identified risks and mitigation for each approach.
  • Worked closely with IT Operations to improve Service Delivery and Support processes within the IS Shared Services department. Provided process improvement expertise including process analysis and design, process mapping, relationship management and process consulting for Program and Project Management, Application Support and IT Operations processes.
  • Managed the IS portfolio of services, including SLA and OLA agreements with business partners and internal providers. Implemented a Service Catalog and several process improvements.
  • Architected an end-to-end IS delivery model to include business unit and IS organization demand workflows in facilitating project delivery and support initiatives. Developed methods and operational processes to implement a Shared Services model. Established KPI’s and metrics to be reported on.
  • Conducted vendor contract management reviews in a Finance and Accounting BPO program. Was the key IT relationship manager and developed processes between the business unit and the vendor to transition Corporate Finance and Accounting processes (FAO) to the BPO vendor in the program.
  • Implemented an “Operational Readiness” process to refine the processes related to Change, Configuration and Release management leading to improvements in implemented software changes.
  • Architected an e-Discovery process to manage retrieval of records during legal investigations.
Project Management Process Improvement Release Management Contract Management
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IT Manager, Project Management Competency Center
Banking/Financial
Mar 2003 - Dec 2004
  • Led the Project Management Competency Center at the bank’s Enterprise Solutions division. Also led an application portfolio and handled responsibilities for all Lotus Notes-based development projects. The Center provided leadership to 80 centrally-pooled, project manager members in a matrix environment. The division delivered $50M of project revenue in 2003.
  • Developed and deployed new resource management, professional development, project governance and knowledge management programs for the Center. Using this strategy, which included converting a silo-based resource model to a centralized resource pool-based model, the division was able to deliver 50% increased portfolio revenue with a 95% on-time on-budget success rate.
  • Directed teams of project managers, analysts, developers and testers in delivering large development projects. Responsibilities included coordinating delivery of all projects in the portfolio, communicating with business units regarding overall program status, negotiating scope and timelines, providing issue and risk management status, and managing the quality of deliverables.
  • Delivered a Quality Assurance strategy for enterprise IT on the use of quality processes, metrics and use of automated testing tools to improve quality control efficiency and effectiveness.
  • Developed a plan to use automated tools in an Application Portfolio strategy to reduce Application Management and Support costs by 15-20% annually, reduce risk and ensure ongoing compliance with Sarbanes-Oxley (SOX) legislation.
Project Management Automated Testing Risk Management Quality Assurance MS Visio Compliance
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AVP, Solution Delivery
Information Technology
Apr 2002 - Mar 2003

Ness Technologies is a global provider of ITO and BPO services including systems integration, custom application development, QA, testing and training with operations in the US, Singapore, Australia and the EU AVP, Solutions Delivery
• Assisted in setting up Canadian division operations while delivering technical sales and resource management support to the sales team.
• Architected strategies to deliver global solutions using J2EE and .NET architecture to clients. Resourced delivery staff on consulting engagements and managed the sales pipeline.
• Managed day-to-day operations with overall responsibility for the Solutions division, including pre- sales support, proposal development responses and oversight for offshore-based solution delivery projects. Reviewed deliverables for quality and provided QA input on design and integration.
• Created a "global" Project Management Office to track projects using a distributed delivery model.

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Consulting Manager, Management Consulting
Information Technology
Jul 1998 - Apr 2002
  • Led the initiation of an Enterprise Application Integration (EAI) practice at Cap Gemini. Managed the setup of the first Advanced Development Centre (ADC) and participated in the CMMI Level 3 certification process for the ADC. Was a representative on the Global “Methods and Tools” and North American Estimation teams at CapGemini.
  • Managed the implementation of an outsourcing agreement between CapGemini and a large electric utility in Ontario through the formation of a joint venture valued at $1B over a ten-year period. Led the application management transition initiative, ensuring that business operations continued without disruptions, during the transition to a joint venture.
  • Led several consulting engagements including enterprise architecture reviews, EAI implementations and infrastructure management projects. Managed several application development and web-based projects from inception to implementation. Managed test strategy, test planning and test execution, managing deliverable quality to exceed customer expectations.
  • Developed requirements for an electronic billing web site. Defined operational processes to manage and implement customer service and call center operations for the web site.
Application Development CMMI Project Management
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Edit Skills
Non-cloudteam Skill
Education
Project Manager
American Academy of Project Management 2011
Management Studies
University of Mumbai
University of Mumbai
Mechanical Engineering
Mangalore University
Certifications
Studying for the CPSM certification (Certified Professional in Supply Management)
Florida Certified Contract Manager (FCCM)
ITIL V3 Foundation Certified EXIN
Six Sigma Green Belt Certificate, Finance and Shared Services, EZ-Sigma
Skills
Project Management
2017
17
Process Improvement
2017
11
Risk Management
2017
8
Agile Methodology
2017
7
Data Management
2017
7
Performance Management
2017
7
PMO
2017
7
Vendor Management
2017
7
Contract Management
2009
4
Compliance
2004
1
MS Visio
2004
1
Application Development
2002
4
CMMI
2002
4
Release Management
2009
4
Auditing
2017
3
ERP
2017
3
Automated Testing
2004
1
Quality Assurance
2004
1