John B
jbrsd1@gmail.com
619-316-9255
24375 Jackson Av
Apt. G212
Murrieta, CA 92562
Desktop Support Tier II
32 years experience W2
3
Recommendations
Average rating
329
Profile views
Summary

  • 10+ years Retail/Restaurant customer service and management experience.
  • Excellent time management, leadership and customer service skills.
  • Three years experience handling PC repair/upgrade issues and network setup.
  • Equally comfortable and effective in both team member and team leader situations with demonstrated strengths in leadership and coaching.

Experience
Education
Bachelor's in Business
University of Phoenix, 1995 - 1998
Minor: Information Systems
Certifications
A+ Certification
CompTia, 2009
MCSE – Messaging
Microsoft, 2011
Skills
Customer Service
2009
27
Microsoft Office
2021
10
Laptops
2021
7
Printers
2021
7
Sales
1999
7
Windows
2021
6
Training
2002
5
Microsoft XP OS
2021
4
Technical Support
2021
4
Win7
2021
4
Dell
2021
3
Desktop Support
2021
3
Juniper
2021
3
Network Support
2014
3
Notebook
2021
3
Re-Imaging
2021
3
SAP
2021
3
Routers
2011
1
Cisco
2011
1
Telephony
2002
1
Microsoft Excel
0
1