BA/PM
• Responsible for the governance and standards around the documentation and guard rails used in the SDLC process for AT&T.
• Created process of reviewing and sign off of the documentation used to kick off next phase of SDLC process.
• Facilitated the release plan update, status update meetings and a post- release lessons learned session with key business owners and Senior IT leadership resulting in new functionality and maintenance software releases for BellSouth Telecommunications Company.
• Led a 4-member client team toward the design of new business processes supporting the migration of reporting activities to a shared-service procurement organization, resulting in a 12-month roadmap of future tool deployments. Team efforts included designing all processes, role mapping to each process, defining supporting performance metrics and procurement and operational cost savings.