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Alexander
Ahay90@hotmail.com
321-720-2879
9146 Andover Way
Melbourne, FL 32940
321-639-5813
Health Services
6 years experience W2
1
Recommendation
Average rating
110
Profile views
Summary

  • Superior customer service, public relations, etiquette and retention.
  • Leadership development.
  • Patient experience management.
  • Dissect experiences from the patients' perspective in ways that elevate clinical experience, patient satisfaction and business results.
  • Various Microsoft application skills, electronic medical software and Mac software skills.
  • Excels at multi-tasking in a fast-paced environment and completing projects within time constraints.
  • Information technology document organizational analyzing and process skills.
  • Proficient research skills, with ability to initiate and carry through.

Experience
Patient Experience Content Creator and Developer
Healthcare
Sep 2016 - present
  • Responsible for creating and providing facilitators slides on workshop presentations tailored to specific requirements.
  • Provided innovative and creative training materials and methodologies.
  • Work with program management team to strategize projections and analyze cost.
  • Oversaw office staff to provide help when needed on internal and external server data.
  • Created proposals and reviewed by c-suite executives, legal and lean certified.
  • Proof-read facilitator and assessment guides
Proposal Development Cost Analysis Program Management
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Patient Care Coordinator Intern
Healthcare
Dec 2015 - Oct 2016
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains patient care database by entering new patient information as it becomes available; verifying findings and reports; backing up data. Contributes to team effort by accomplishing related results as needed.
    Use of electronic health record software for patient data.
Database Backups Quality Assurance
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References
Average Rating

1 recommendation
Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Health Services Administration
University of Central Florida 2016

Activities: APPA, HSA SA, SMPS.
Awards: Deans List 2013-2015

Associate's in Arts
Eastern Florida State College 2012

75+ Service Learning Hours
Awards: Deans Lists 2009-2012.

Skills
Mac OS
2017
1
Mac OS 10
2017
1
Program Management
2021
4
Microsoft Office
2017
3
Cost Analysis
2021
1
Database Backups
2016
1
Proposal Development
2021
1
Quality Assurance
2016
1
Languages
English, Fluent/Bilingual