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C.C.
cchao1013@gmail.com
904-728-3455
2457 Country Club Blvd.
Orange Park, FL 32073
Program Manager / Technical Director
14 years experience W2
04/29/2022
1
Recommendation
Average rating
145
Profile views
Summary

  • 20+ years of experience in Program/business/strategic management.
  • 15+ years of experience in working with vendors, customers, resource management, and budget planning.
  • 10 years of experience in software development supporting functional business.
  • 15+ years of Information Technology project managing experience in the analysis of strategic business requirements and recommending technical solutions that support multiple projects.
  • Extensive knowledge in PC, network, web applications, and IBM mainframe environment.
  • Extensive knowledge in MS Office tools such as Word, Excel, Power Point, Access, and Visual Basic.
  • Extensive knowledge in Data Warehouse and BOBJ reporting tool.
  • Extensive knowledge in Changemen and SMART processes.
  • Extensive knowledge in various databases including DB2, SQL, and Oracle.
  • Expertise in using programming language of C, PASCAL, JAVA, HTML, JAVA Script, SQL, and COBOL.
  • Expertise in using RAD and JSF framework.
  • Extensive knowledge in writing business case and technical/functional specs.
  • Extensive knowledge in Agile (SCRUM) project methodology.
  • Extensive knowledge in using Clarity and Oracle financial reporting tools.
  • Completed full MCSD (Microsoft Solution Developer) Classes.
  • Completed 6-Sigma Green Belt training.

Experience
Technical Director
Information Technology
Jun 2010 - Mar 2017
  • Manage a staff of over twenty-five (25+) including full time employees, contractors, and variable labors to support various business areas by identifying business problems and evaluating/implementing solutions.

  • Daily Program management / vendor management to ensure timely and quality delivery of every project within budget for our business partners.

  • Manage business partner relationship by advocating best practices, modernization concept, and mutual accountability.

  • Oversee completion of feasibility studies, time and cost estimates, and the establishment and implementation of new or revised applications, programs, upgrades and processes.

  • Research and recommend process improvements to resolve issues and improve service delivery.

  • Lead and manage other cross-functional teams.

  • Manage multiple projects with budgets over millions of dollars each year.

  • Completed 6-Sigma Green Belt training.
Employ Feasibility Studies Business Process Mapping BCP Process Improvement Clarity Project Management Vendor Management PMO MS Project Project Management Budget Management Program Management Six Sigma
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References
Average Rating

1 recommendation
Project Manager
Information Technology
Mar 2008 - May 2010
  • Interface with key customers and business partners to define the strategic direction of development efforts in the areas of Crew Management, Advanced Engineering, and Network Operations Workstation (NOW).

  • Organize and work with Transportation Applications teams to monitor project delivery and budget forecast in the area of PTC development.

  • Develop and maintain work plans and project timelines.

  • Manage budget and resources.

  • Manage vendor relationship.

Project Management Agile Methodology Business Requirements
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Edit Skills
Non-cloudteam Skill
Education
Instructional Design
University of Georgia 1991
Philosophy
National Taiwan University 1983
Related Courses
6-Sigma Green Belt,
Certifications
ITIL Geen Belt
Skills
Client Engagement Leadership
2017
1
Customer Service
2017
1
Data Analysis
2017
1
SDLC
2017
1
Project Management
2017
8
BCP
2017
6
Budget Management
2017
6
Business Process Mapping
2017
6
Clarity Project Management
2017
6
Employ
2017
6
Feasibility Studies
2017
6
MS Project
2017
6
PMO
2017
6
Process Improvement
2017
6
Program Management
2017
6
Six Sigma
2017
6
Vendor Management
2017
6
Agile Methodology
2010
2
Business Requirements
2010
2
Data Warehousing
0
1
Java
0
1
JavaScript
0
1
JSF
0
1
Microsoft Excel
0
1
Scrum
0
1
SQL
0
1
Languages
English, Fluent/Bilingual
Mandarin, Fluent/Bilingual