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Michael
amichaelmacgregor@gmail.com
732-500-8923
Atlanta, GA 30301
Scrum Master
12 years experience W2
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Summary

Result oriented Program and Relationship Manager with 6+ years of experience. Project Management, Scrum Mater and Team Management expertise. Competencies in implementing Scrum/Agile practices in organizations and coaching teams to utilize the Scrum framework. Experience in managing on time service delivery and being a liaison between cross-functional teams including Analysts, Sales, IT & Legal professionals to meet business requirements and support client commitments.

SKILLS & COMPETENCIES

Project Planning

Team Management

Scrum Master

Resource Management

JIRA

Confluence

Conflict Resolution

Solutions Implementation

Project Reporting & Communication

Business Process Management

Risk & Issues Management

Program Evaluation

Experience
Scrum Master
Information Technology
Jan 2016 - Jan 2017

Managed post-sales implementation and technical setup for mobile marketing campaigns, and delivery of off-the shelf products or custom solutions, depending on the customers’ needs.

Monitored projects under on-going programs and work directly with developers and other technical team members to track progress identify and resolve issues while devising ways accelerate delivery.

Generated and presented project status/performance reports to clients, managed delivery expectations, escalated issues that had impacts on timing or budget as appropriate.

Reviewed contracts and statements of work, and on-boarded accordingly, ensuring technical setup and configuration satisfies clients’ requirement

Successfully guided two development teams through transition from waterfall to Agile development.

Coached team members on Agile processes and facilitated planning meetings and retrospectives.

Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.

Scrum Master Agile Methodology Scrum Waterfall
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PROGRAM MANAGER/ SCRUM MASTER
Healthcare
Mar 2015 - Sep 2015

Responsible for the implementation and program management of assigned Managed Care Organization clients Program Management/ Scrum Consultanting:
• Maintained continuous alignment of program scope and objectives of each healthcare program according to contractual agreements to enhance effectiveness toward client delivery and satisfaction
• Utilized dashboard reports to measure and drive the overall program performance, each operation center's outputs, as well as successfully mitigating risks and addressing problems.
• Served as a liaison among the operation centers, senior management and all assigned clients to provide on-going feedback regarding program status of contracts and opportunities for improvement through weekly update calls.
• Coached and empowered teams to self-organize and grow cross-functionally.
• Championed Agile concepts & methodologies outside of the software development teams, leading to the adoption of Agile
• Facilitated daily scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns facing the development team
• Facilitated other Scrum ceremonies such as backlog grooming, sprint planning and retrospectives
• Mediated conflicts, fostering team and coached individuals improving team dynamics BUREAU VERITAS- ON-SITE RELATIONSHIP/PROGRAM MANAGER-Atlanta, GA

Scrum Program Management Agile Methodology Scrum Master Project Management
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Managed P&L
Jul 2013 - Jan 2015
Responsible for the Quality and Compliance program of Carter's and its portfolio of Licensees for $10M+ client account portfolio Assembled and reported revenue and profitability performance for each Business line (Soflines, Hardlines, Consulting and Inspection)
• Researched compliance and testing regulatory requirements on behalf of clients for new products by collaborating with Bureau Veritas' Technical and Compliance Consultants.
• Conducted and presented quarterly Account Reviews which highlighted the performance of clients' vendors based on the pass and failure rates against the industry's benchmarks and worked with sales to offer recommendations to improve performance metrics and meeting clients' requirements.
• Transformed client relationship into a trusted partnership through tactful execution of communications strategy and demonstration of service delivery excellence that resulted in saving a potential loss of monthly revenues and shipments Team Collaboration and People Management:
• Managed, mentored, and evaluated performance of a team of offshore customer service analysts ranging from 4 to 10 individuals under daily operations and service delivery circumstances
• Collaborated with IT in customizing Bureau Veritas' SaaS platform to fit clients' needs by gathering and managing requirements
• Constantly consulted with clients to understand the business, define needs and work with sales to create sales strategies.
• Worked closely with international Lawyers to interpret fabric/toys' laws for each product in countries of distribution and tailor the program to fit those requirements. Program Management:
• Monitored a 2.5M monthly testing projects from start to finish by setting client's expectations to laboratory managers, review daily updates and ensure test reports delivery to clients in time for shipment.
• Maintained continuous alignment of program scope and objectives, and made recommendations to modify the program to create harmony among the labs and enhance effectiveness toward client delivery and satisfaction
• Utilized dashboard reports to measure and drive the overall program performance, each lab's outputs, as well as successfully mitigating risks and addressing problems.
No skills were added
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CLIENT PROGRAM MANAGER
Mar 2011 - Jul 2013
Relationship Management:
• Accountable and successfully managed a portfolio of major accounts worth $12 million - ensuring that CareerBuilder's products consistently met clients' requirements.
• Gathered requirements while understanding clients' goals and recommended solutions/products that would help accomplish their goals.
• Created and presented monthly Account Reviews showing the performance of clients' products against benchmarks and offer impactful recommendations to improve performance by using Bi reports and Workforce Analytics.
Program Management Project Management
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CUSTOMER SERVICE REPRESENTATIVE, SALES
Oct 2009 - Feb 2010
Sales
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Edit Skills
Non-cloudteam Skill
Education
PSM I
not provided 2016
ENTERTAINMENT BUSINESS - Full Sail University 2010
BUSINESS ADMINISTRATION
Babcock University 2006
Skills
Program Management
2015
7
Scrum Master
2017
2
Agile Methodology
2017
1
Project Management
2015
6
Scrum
2017
3
Sales
2010
1
Waterfall
2017
1
JIRA
0
1
Project Planning
0
1