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Viviana
vivianaahughes@gmail.com
954-600-8961
2285 Luana Dr E
Jacksonville, FL 32246
Sr. IT Support Technician
7 years experience W2
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Summary

  • I currently work in the IT industry at the University of North Florida but I self study on the side to jump start my career in the web development industry.
  • I am familiar with HTML, CSS, JavaScript, JQuery, and C# and I have experience building application with AngularJS framework.

Experience
Sr. IT Support Technician
Education
Mar 2015 - present
  • Supervise, train, and educate all technical assistant staff
  • Assist students, faculty, and staff with tier 2 level IT support.
  • Manage workflow, direct problem escalation, provide resolution, assign incident priorities, and management of workload and ticket queues in the ITS Help Desk.

React.js project:

  • http://codepen.io/vivianaahughes/pen/aJjpvN/
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Non-cloudteam Skill
Education
Associate's in Computer Information Technology
Florida State College at Jacksonville, 2014 - 2015
Skills
CSS
2017
3
HTML
2017
3
MySQL
2017
3
AngularJS
2017
2
JavaScript
2017
2
PHP
2016
3
jQuery
2017
2
React.js
2017
1
Languages
Spanish, Fluent/Bilingual
English, Fluent/Bilingual