Chris
chris@chrisgrodriguez.com
321-427-1755
Palm Bay, FL 32907
Customer Support Specialist II (IT Desktop Support and Field Services Role)
19 years experience W2
0
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Average rating
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Summary


I have a solid technical foundation, with a multifaceted technical skillset, having held a variety of technical roles ranging from Network Operations, Technical Customer Support, Field and Software Application Support, Help Desk Support, and Desktop Support. Also, I have experience in several different industries, including the not-for-profit, housing, legal, maritime, railroad, and hospital industries. This includes enterprise as well as Fortune 500 experience. Additionally, I understand Linux and Windows and how they operate in enterprise environments. Furthermore, I am CompTIA A+, Network+, and Security+ Certified.

Technical Concepts:

  • Intel / AMD based platforms, LAN/WAN architecture, Cloud Computing, Virtualization, VirtualBox, VMWare workstation, KVM, Quemu, TCP/IP, DHCP, DNS, SMTP, POP3, IMAP, FTP, SFTP, SNMP, NAT, DMZ, Windows 2000, XP, 7, 8 , Server 2008, Server 2012, Novell Console One, Zenworks, ZCM, Active Directory, LDAP, Group Policy, IIS, WSUS, RRAS, VPN, GroupeWise, Outlook, Unix Solaris, Linux Fedora, Linux CentOS, IPcop, VI, Sendmail, SquirrelMail, Dovecot, SpamAssassin, Apache, SAMBA, NFS, SSH, Microsoft Office, Microsoft Project, Dreamweaver, Fireworks, Visio, EMR systems, ConnectCare, Remedy.

Experience
Education
Bachelor's in Information Technology, General Information Tecnhology
Capella University, 2013 - 2015

Working on Bachelor's Degree of Science in Information Technology.

Associate's in Occupational Studies in Computer Network Operations, Computer Network Operations
The Katharine Gibbs School of New York City, 2001 - 2003
Certifications
A+ Certification
CompTIA, 2003
Network+
CompTIA, 2004
Security+
CompTIA, 2010
Skills
Customer Service
2022
9
Desktop Support
2021
9
Technical Support
2021
9
Network Support
2021
5
LAN
2009
4
Laptops
2021
4
Printers
2021
4
VPN
2021
4
desktop migrations
2021
1
DHCP
2009
1
DNS
2021
1
Hardware Installation & Upgrade
2009
1
LDAP
2014
1
Linux
0
1
MS Active Directory
2014
1
Solaris
2013
1
TCP/IP
2021
1
UNIX
2013
1
VMWare
0
1
Win7
2014
1
Windows XP
2014
1
Wireless Networks
2021
1