Automation Technologies Inc. Configuration Management / Information Assurance U.S. Customs- Tivoli Monitoring 6.1 Installations, Configuration and Administration.
• Deployment of monitoring and Event management solutions to internal customers.
• Created network drawing of Enterprise System Management using Visio and AutoCAD. Developed technical documentation which included installation guides, SOP's and technical guides.
• TEMS/TEPS configuration, tuning, agent configurations, situation configuration, data collection)
• Infrastructure support for ITM environment, enhancements to current solutions
• Provide technical consulting for other technical support analysts.
• Research, plan and implement solutions to improve ITM 6.1 infrastructure performance and availability.
• Infrastructure Specialist supports the assessment, design and hands-on implementation of monitoring and event management solutions using primarily IBM products, and consulting on their use to support event, availability, incident, performance, and problem management processes.