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Tim
WTDuke@gmail.com
904-548-2038
85425 Cherry Creek Drive
Amelia City, FL 32034
Cloud Services Technical Support Specialist
28 years experience W2
0
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Average rating
119
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Summary

  • Microsoft Certified Systems Engineer
  • Microsoft Certified Systems Administrator
  • Microsoft Exchange Active Directory
  • VMware
  • Hyper-V
  • Microsoft Server OS - 2012, 2008R2 and all earlier versions
  • Networking - DNS/DHCP/VPN
  • Strong Sonicwall Experience
  • Strong Analytical Skills
  • Customer Service Oriented

Experience
Cloud Services Technical Support Specialist
Information Technology
Sep 2004 - Jun 2017
  • Build and maintain over 900 VMWare virtual machines (Windows and Linux) Provide secure access through Terminal Services Gateway Manage access via Active Directory Authentication Back up data with combination of CommVault and Snapshots Install software, patch servers and trouble shoot as necessary
Linux Windows Server 2003 Windows Server 2012 Sonicwall VMWare MS Active Directory Commvault Bacup Project Management Windows
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Assistant Systems Administrator
Information Technology
Jan 2003 - Jan 2004
  • Managed the helpdesk diagnosed and repaired desktops and servers Administrator of Windows AD domain: Windows 2000 servers, NT4.0, 98 and XP clients Managed DNS, WINS, SUS, Symantec AV, Lotus Notes/Domino servers, VMWare servers, print server and server back-up services
Windows Server 2008 MS Active Directory TCP/IP DNS System Administration VMWare Desktops Windows
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IT Consultant
Jan 2002 - Jan 2004
No skills were added
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Certified Technical Trainer
Information Technology
Jan 2001 - Jan 2003
  • Professional Instructor (MCT) for Microsoft Windows 2000/2003 Server product line Location assignment with Central Florida Community College Prepared students to test for MCP, MCSA, MCSE, CompTIA A+ certifications
No skills were added
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General Manger
Information Technology
Jan 1994 - Jan 2001
  • Manager for award winning oceanfront hotel and lodging management company Responsible for daily operating functions, guest services, and staffing/human resources
  • Committed to providing excellent customer service to guests Converted business from paper system to integrated computerized system
  • Researched, purchased and implemented cutting edge hospitability software Installed and maintained onsite and offsite server and PC's Implemented Active Directory to secure access to reservation system and data Established online presence via website and online marketing plan
  • Designed and built and maintained two company websites
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Hotel and Restaurant Management
Cornell University 1992
Pre-Veterinary Sciences
North Carolina State University 1986
Certifications
MCSE – Server Infrastructure
Microsoft Certified Systems Engineer
Microsoft Certified Systems Administrator
Microsoft Exchange
Active Directory
VMware
Hyper-V
Microsoft Server OS
2008R2 and all earlier versions
Skills
Technical Support
2017
20
Windows Server 2003
2017
10
Windows Server 2008
2004
9
Windows
2017
34
MS Active Directory
2017
28
VMWare
2017
19
System Administration
2004
18
DNS
2004
17
Windows Server 2012
2017
17
Microsoft Server
2017
16
TCP/IP
2004
16
DHCP
2017
15
Sonicwall
2017
14
Commvault Bacup
2017
13
Project Management
2017
13
VPN
2017
14
Microsoft Exchange
2016
13
Systems Engineering
2017
11
Hyper-V
2017
4
Desktops
2004
1
Linux
2017
4
VM
2017
4