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Dwayne
Duelpersona@gmail.com
561-568-7909
1007 Celebration Ave.
Celebration, FL 34747
Technology Infrastructure Support
21 years experience W2
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Average rating
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Summary

Experience
Feb 2018 - present
* User Administration (Active Directory) 100% Remote Experience (Independent Contracts) Part-Time
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Information Technology
Oct 2017 - present
Provided remote support to boutique design studios.
  • Remote Support (Bomgar)
  • Design Applications Support (Adobe Creative Cloud)
  • Office Administration (G-Suite)
  • Cloud Applications (Dropbox and G-Suite)
  • Wireless and LAN Support
  • AV Systems Support
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VARIOUS PRINT PUBLICATIONS
Feb 2001 - present
Related Degrees/Certifications: Comp TIA A+/N+ certifications June 2000
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Sr. Technology Infrastructure Support (Apple 70%/ Other 30%)
Information Technology
Jul 2018 - Jul 2020
Lake Buena Vista, FL
Sr. Technology Infrastructure Support (Apple 70%/ Other 30%) Provided remote and onsite desktop systems support to The Walt Disney Corporation's premier creative departments which included (animators, software developers, and architectural design studios). Responsibilities included mobile device management, support and deployment of all IOS tablet devices within TWDC (over 900). Assisting in UAT, packaging, and deployment of Mac and PC applications via Jamf Self Service and Microsoft Self Service. Software inventory management which includes procurement, optimizing license purchases and updates to existing licenses and versions. Procurement and building of development workstations using both standard Mac and PC options as well as Beckhoff Industrial PCs and other automation control hardware. Management of WDW project hardware inventory including taking stock of existing hardware, decommissioning, rebuilding and combining existing hardware.
  • Mobile Device Management (Airwatch and MobileIron)
  • IOS/IPadOS Configuration (Apple Configurator 2)
  • Software Packaging and Deployment (Jamf Pro and SCCM)
  • Process Documentation (Atlassian Confluence)
  • Procurement System (SAP) *
Apple iOS Mobile Devices UAT Documentation Application Packaging
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Oct 2017 - Jul 2018
NEXTERA/FPL
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Sew Down South
Sep 2017 - Feb 2018
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Field Service Technician (Mobile Devices 90%/Hardware support 10%)
Information Technology
Oct 2017 - Oct 2017
Juno Beach, FL
Primary responsibilities addressing issues related to IOS/IPadOS hardware issues, 3rd party software queries, deployment of new iterations of proprietary apps, device management, application testing and field testing of configured devices. Secondary responsibilities included tasks typically related to network monitoring, operations, installation, and/or maintenance for local, off-site, and/or remote locations. * Mobile Device Management (MaaS360) *
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Systems Administrator/Desktop Engineer (Apple 80%/Microsoft 20%)
Information Technology
May 2016 - Sep 2017
OXBRIDGE ACADEMY OF THE PALM BEACHES (End Of Project) Responsible for ensuring reliability and maintenance of IT systems (JAMF Casper Suite, Microsoft Office 365, Active Directory). Established, implemented and maintained a campus wide standard for a common Apple laptop configuration and imaging utilizing Jamf Pro and JSS. Prepared administrative documents, including reports, spreadsheets, correspondence and user documentation. Performed hardware maintenance, reconfiguration of equipment and deployment/installation of software resources. Maintenance of DEP and VPP programs. Assisted in directing the evaluation and acquisition of software used on Windows/Apple computers in both administrative and academic settings. Ensured that systems implementation policies and procedures adhere to institutional values, enabling administrators, faculty and staff to perform their assigned functions.
  • Systems/User Administration (Jamf Casper Pro/Active Directory)
  • Desktop Support (Lvl 2
  • 3)
  • Exchange Administration (Office 365)
  • Mobile Device Management (Jamf Pro) *
Office 365 Apple MS Active Directory Desktop Support Mobile Devices Project Management System Administration Windows
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Information Technology
May 2016 - May 2016
* Policy Administration (Jamf Software Server)
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IT Desktop Engineer (Microsoft 90%/Apple 10%)
Information Technology
Feb 2016 - May 2016
Image Creation/ Deployment (Jamf Casper Admin) (End Of Project) Provided Tier 3 desktop support corporate wide and across over 52 subsidiary companies for all enterprise productivity software applications and mobility devices. Created and maintained all best practices for desktop management including: patch management, software procurement, software deployment, inventory management, compliance reporting, license auditing, image creation & deployment and device naming standards via SCCM. Managed over 7500 mobile devices and 8500 workstation environments. Performed cost and quality review on existing workstation vendors as well as other vendors in the marketplace.
  • EMM/MDM Administration (VMWare Airwatch)
  • Desktop Support (C-Level)
  • Systems Management (SCCM 2012)
  • Vendor Management (HP, Verizon, Adobe)
  • Collaboration Application Administration/Support (Google Apps/G Suite)
  • Subject Matter Expert (Apple/Mac Integration)
Desktop Support Mobile Devices Patch Management VMWare
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IT Infrastructure Support (Service Desk Administrator)
Dec 2014 - Feb 2016
Responsible for reviewing service desk ticket queues, documenting support, diagnostic activities, and escalating problems as required. Monitoring of client communication, notification, and follow-up throughout ticketing process. Provided up to 3rd level end-user support for COTS applications, in-house software and PC hardware of Marina, DryDock, Crew lounge and Manufacturing shops. Engineered and created SOP for MDM solution. Documented and created reporting scripts to monitor lifecycle and usage of mobile hardware. Monitoring health of servers, system up time and network hardware throughout all facilities.
  • Tier 2-3 Desktop Support (C-Level))
  • Exchange Administration (Office 365/ Exchange 2012)
  • Service Request/ Asset Management/ Software Licensing (BMC Systems Track-IT)
  • Application Support (CITRIX)
  • User Administration (Active Directory)
  • Network Monitoring (WhatsUp Gold)
  • Collaboration and document management (SharePoint)
Citrix Desktop Support MS SharePoint Network Monitoring
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Field Desktop Support (90% National Travel)
Information Technology
Jan 2014 - Jul 2014
(End of Project) (Insight Global) Provided traveling on-site desktop support for PC hardware and medical software applications throughout North America to various large hospitals and associated medical practices. Responsibilities also included upgrading outdated hardware, arranging procurement, training local IS staff on new technologies and evaluation of current systems
  • Windows Hardware Image Configuration/Deployment (MDT & PXE)
  • Medical Application Support (Meditech & ECW) *OS Migration (Windows XP to 7)
  • User Support and Training
Desktop Support
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(Part-Time)
Oct 2006 - Mar 2014
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Field Systems Engineer (100% National Travel)
Information Technology
Aug 2013 - Dec 2013
(End of Project) (Insight Global) Deployed, upgraded, and implemented PC hardware and medical software applications throughout the continental US to emergency medical facilities located in rural and small communities. Responsibilities also included upgrading outdated hardware, arranging procurement, training local IS staff on new technologies and evaluation of current systems.
  • Windows Hardware Image Configuration/Deployment (MDT/PXE)
  • Clinical application support (Athena, MedHost, EMar, and ProMed) *OS Migration (Windows XP to 7)
  • User Account Administration (Active Directory)
  • User Support and Training
Project Management Systems Engineering Windows
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Desktop Support/Enterprise Mobility Analyst (50% Regional Travel)
Information Technology
Apr 2013 - Aug 2013
(End of Project) (Fox Staffing) Provided technical and operational support for the Desktop and Mobile Technology IT group, including testing, setup, registration of IS equipment such as smartphones & tablets, asset management, creating and updating documents and presentations, and creating/posting documentation to IS website and shared information repositories.
  • MDM/EMM Administration (Airwatch/GOOD for Enterprise/BES)
  • Asset Management (LANDesk ALM)
  • Job scheduling and batch management
  • End User Support
  • On Call Support
Desktop Support
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Oct 2011 - Apr 2013
(End of Project)
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IT Support Analyst
Information Technology
Oct 2011 - Oct 2011
Responsible for advanced hardware/software troubleshooting and support on various OS platforms (Win 7/Win XP/OS X/VmWare). Used login scripts and Active Directory Group Policy to manage user environment. Creation and maintenance of documentation in relation to the installation, configuration and maintenance of laptops, workstations and related systems. Developed and maintained positive relationships with varied business practice units.
  • Tier 2
  • 3 Desktop Support (C
  • Level)
  • MDM Administration (Airwatch)
  • User Administration (Active Directory)
  • Dell Hardware Image Configuration/ Deployment (MDT)
  • Application Support (ICA CITRIX)
  • Systems Management (SCCM 2012)
Citrix Desktop Support Laptops VMWare
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Global Desktop Support Analyst
Information Technology
Jul 2011 - Oct 2011
(End of Project) (Fox Staffing) Day to day maintenance of Plant floor workstations and production facility cells. Client-side troubleshooting and break/fix of all applications (200+) on Windows 7 clients. Hardware installation, repair and replacement. Build and deployment of R&D cells and individual workstations for special teams. Implementation and maintenance of workstation anti-virus, malware protection and encryption technologies' Created workflows and process documentation development for distribution within global research facilities.
  • Desktop Support Lvl 2
  • User Administration/Group Policy Management (Active Directory)
  • Network installation (Juniper Wireless Access Points)
  • Application support (CITRIX)
Citrix Desktop Support
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Remote desktop support Lvl
Oct 2006 - Oct 2006
2
Desktop Support
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Microsoft Certified Desktop Technician (MCDST)
Aug 2005 - Aug 2005
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Edit Skills
Non-cloudteam Skill
Education
Certifications
Dell Certified
Skills
Apple
2020
3
Desktop Support
2017
3
Mobile Devices
2020
3
Application Packaging
2020
2
Citrix
2016
2
Documentation
2020
2
iOS
2020
2
MS SharePoint
2016
2
Network Monitoring
2016
2
UAT
2020
2
Laptops
2011
1
VMWare
2016
1
MS Active Directory
2017
1
Office 365
2017
1
Project Management
2017
1
System Administration
2017
1
Windows
2017
1
Auditing
2016
1
Compliance
2016
1
ERP
2013
1
Infrastructure Engineer
2016
1
Kronos Workforce Management
2013
1
Microsoft Office
2020
1
Wireless
2013
1
Agile Methodology
0
1
Patch Management
2016
1
Quality Assurance
2013
1
Systems Engineering
2013
1