Brian
brian.sumsion@gmail.com
801-216-4616
Cedar Hills, UT 84062
Contract Internal Service Desk Technician
28 years experience W2
2
Recommendations
Average rating
207
Profile views
Summary

  • CompTia A+ Certified.
  • Extroverted and soft-skilled.
  • Utilized remote support tools: Lync, SCCM, Landesk, WebEx, eBLVD, LogMein, etc.
  • Basic Cisco router configuration and intermediate Unified Messaging telephony administration.
  • CRM’s: Cherwell, CA Service Desk Manager, ZenDesk, ClientSpace, Remedy, Salesforce, ServiceNow, etc.
  • Speak, read, and write conversant German.
  • Certified Novell Netware 5.1 and 4.11 Administrator.
  • Certified GroupWise 5.5 System Administrator.

Experience
Education
evening/week
Utah Valley University
Civic Accomplishments
Utah Valley University
Certifications
CompTIA A+ Certified
Certified Novell Netware 5.1
Certified GroupWise 5.5 System Administrator
Skills
Technical Support
2017
20
Windows
2016
17
Printers
2008
16
Desktop Support
2017
10
HIPAA
2008
10
Netware
2008
12
Novell
2008
12
SAP
2011
12
IMAGE
2011
10
MS Active Directory
2017
9
WAN
2014
9
Database Backups
2015
8
Windows Server
2016
8
Disaster Recovery
2014
7
Macintosh
2015
7
Project Management
2016
7
Regulatory Reporting
2008
7
Data Center
2014
6
System Administration
2016
6
Altiris
2011
1
Ghost Imaging
2014
1
Auditing
2008
6
HP
2016
6
HP OO
2008
6
VMWare
2016
6
Cabling
2001
5
RF
2001
5
Telephony
2014
5
UniVerse
2001
5
Microsoft Exchange
2016
3
MS SCCM
2015
3
NetApp
2014
2
Cisco
2014
2
Desktops
2015
2
Laptops
2015
2
SolarWinds
2014
2
Office 365
2017
1
Compliance
2012
1
Database Upgrades
2015
1
Digital Media
2014
1
Firewall
2016
1
Lotus Notes
2011
1
MS Visio
2016
1
Network Engineer
2016
1
Switches
2016
1
Android
2012
1
Apple
2012
1
Application Packaging
2015
1
Citrix
2017
1
Data Security
2008
1
EMC
2016
1
Linux
2016
1
Malware
2014
1
MS SCOM
2016
1
MS SharePoint
2016
1
NetIQ
2016
1
Patch Management
2009
1
PowerShell
2015
1
RACF
2008
1
Routers
0
1
RSA
2008
1
Scripting
2015
1
SecurID
2008
1
Security Analyst
2008
1
SQL
2016
1
SQL 2000
2014
1
UNIX
2014
1
VPN
2014
1
WSUS
2014
1
XenAPP
2016
1
Languages
German, Fluent/Bilingual