I have worked as a desktop support technician consultant for the past 20 years. My years as a support professional have equipped me with excellent communication skills. I am proficient in providing in-person support to internal employees, remote workers, or external customers. As a contract employee, I have helped facilitate the update and repair of equipment such as scanners, plotters, cummins cash machines and network printers. I also maintained records of software and equipment and run test programs on both desktop and laptop computers. Over the last couple of years I have become familiar with proprietary applications, configuration and how to synchronize several mobile devices such as Toshiba E series, using both pocket pc 2002 and 2003 O.S. Palm Tungsten E using O.S. 5.2.1 and M series using O.S. 3.0 as well as Blackberry 8530 Curve smartphone using O.S. 5.0. I have also imaged Dell and Compaq computers from Windows 2000 to Windows XP through DVD’s or through the Ethernet network. I have contacted end-users via phone, in person and email for various problems relating to their computer issues. In addition, I can troubleshoot most basic computer problems and a working knowledge of configuring Wi-Fi devices such as modems and routers to access the internet.