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Wannetta
Wdejournett@icloud.com
904-866-9516
Jacksonville, FL 32205
Technology Support Representative
18 years experience
W2
1
Recommendation
Average rating
175
Profile views
Summary
9+ years of technical desktop support
9+ years of customer service experience
Expert Microsoft Office skills
Outstanding verbal / written communication and presentation skills.
Impeccable ability to multitask
Completed ITIL, Security+ SharePoint Design and A+ training.
Technically literate and comfortable working with Internet
Ability to interpret processes and improve upon them
Active Security Clearance
Experience
Edit Skills
Non-cloudteam Skill
Education
University of Maryland
Record has not been verified.
Certifications
A+ training
Skills
Customer Service
2015
7
Project Management
2015
7
BMC Remedy
2014
6
Cisco
2014
6
Routers
2014
6
VoIP
2014
6
Audit
2015
1
Auditing
2015
1
Microsoft Excel
2015
1
MS Excel
2015
1
Regression Testing
2021
1
Salesforce
2021
1
Scala
2021
1
System Testing
2021
1
Vendor Management
2021
1
Desktop Support
0
1
ITIL
0
1
Linux
2013
1
Microsoft Office
0
1
MS SharePoint
0
1
Windows
2013
1
