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Wannetta
Wdejournett@icloud.com
904-866-9516
Jacksonville, FL 32205
Technology Support Representative
17 years experience W2
1
Recommendation
Average rating
154
Profile views
Summary

  • 9+ years of technical desktop support
  • 9+ years of customer service experience
  • Expert Microsoft Office skills
  • Outstanding verbal / written communication and presentation skills.
  • Impeccable ability to multitask
  • Completed ITIL, Security+ SharePoint Design and A+ training.
  • Technically literate and comfortable working with Internet
  • Ability to interpret processes and improve upon them
  • Active Security Clearance

Experience
Education
University of Maryland
Certifications
A+ training
Skills
Customer Service
2015
7
Project Management
2015
7
BMC Remedy
2014
6
Cisco
2014
6
Routers
2014
6
VoIP
2014
6
Audit
2015
1
Auditing
2015
1
Microsoft Excel
2015
1
MS Excel
2015
1
Regression Testing
2021
1
Salesforce
2021
1
Scala
2021
1
System Testing
2021
1
Vendor Management
2021
1
Desktop Support
0
1
ITIL
0
1
Linux
2013
1
Microsoft Office
0
1
MS SharePoint
0
1
Windows
2013
1