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William
wrbodie@gmail.com
904-554-0209
4916 Campenella Dr.
Jacksonville, FL 32209
Desktop Support Technician
10 years experience W2
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Average rating
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Summary

Dedicated, innovative, and self-motivated team player with excellent IT/Computer maintenance, repair and configuration skills and abilities. Effectively, professionally, and respectfully represents Information Technology staff members, teams, and their services to the client community. Configures and troubleshoots Operating Systems and Database Management Systems. Provides support for all Information Technology products and services. Determines and engages in research and in-depth troubleshooting to determine the most effective manner in resolving customer's technical issues and verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. Resolves Level I/II and possibly III work orders. Provides necessary change and support documentation. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.

Experience
Education
Associate's in Healthcare Information Technology
Florida Career College 2014
Associate's in Network Engineering and Security
Florida Career College 2014
Certifications
A+ Certified
Skills
Desktop Support
2021
2
Database Upgrades
0
1
Firewall
0
1
Linux
0
1
Microsoft Excel
0
1
MS Active Directory
0
1
Network Engineer
2015
1
Printers
0
1
Routers
0
1
Windows Server
0
1