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Jarvis
Jarvis2856@live.com
678-472-7437
3468 Sardis Bend Dr
Buford, GA 30519
Senior Office 365 Engineer
12 years experience W2
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Summary

  • Senior Technical Engineer with 12 years of experience.
  • Launched Intune at Microsoft and has been working with Intune ever since, as an expert in all aspects of IT.
  • Perform mobility migrations to Intune.
  • Responsible for deploying Intune Mobile Device Management, Intune Mobile Application Management, Windows 10 Update Ring, Sccm, Mac Os, etc.
  • Configuring MDM authority, based on customers management needs, including:
    • Setting Intune as your MDM authority when Intune is the customers’ only MDM solution or is in conjunction with Mobile Device Management for Office 365.
    • Setting System Center Configuration Manager as your MDM authority if you have an existing implementation of Configuration Manager and you want to expand its management capabilities with Intune.
  • Provided Customers with Powershell Scripts for Intune.

Experience
Senior Consultant
Information Technology
Apr 2021 - present
  • Create content for new potential customers.
  • Using predictable delivery methodologies, deliver on time with a high level of quality and expected outcomes.
  • Prioritize consumption of existing Managed IP (MIP
  • Standard Offering materials) overbuilding of new assets, by leveraging MIP added to the Campus project site. Actively provide feedback on IP, report IP Gaps and submit IP to be considered for harvesting and curation
  • Act as a trusted advisor collaborating with key stakeholders (Product groups, CTO/SAO Solution Architects, Account Aligned teams, and other Domains, etc.) while contributing to the success of others.
  • Identify opportunities to influence the ratio of delivering cloud services versus on-premises focused services.
  • Maintain skills and accreditations in OneProfile to deliver new services and offerings as agreed with my manager.
  • Assist Customer with Deployment of Windows 10, Intune Mobile Device Management, Intune Mobile Application Management, Azure Information Protection, Conditional Access, Multi-Factor Authentication, Azure Advanced Threat Protection, Identity Protection Privilege, Identity Management, Cloud App Security, Bit locker, Co-Management Window Defender Threat Protection, Mac Os, Cloud Managed Gateway, Windows 10 Update Ring, Sccm, Hybrid Active Directory Environment, Azure Active Directory Connect0 SSO, ADFS, Jamf Integration, Duo, NPS Server, Radius, Citrix, Cisco ASA Vpn, Azure Security, AppLocker, Application Guard, Credential Guard, Advance Threat Analytics for 20.000-80,000 users.
  • Perform Mobility Migration from AirWatch to Intune
  • Perform Mobility Migration from MobileIron to Intune
  • Perform Mobility Migration from Maas360 to Intune
  • Provided Customers with Powershell Scripts for Intune
  • Provide Customer with Powershell Scripts for Modern Auth
  • Provide Customer with Powershell Scripts for Assign Office 365 License to Users
  • Used Hyper V to create Virtual Machines for a POC for my customers.
  • Developed a 3-5-year road map for the customers.
  • Integrated Apple DEP/Business Manager with Intune
  • Integrated Apple School Manager with Intune
  • Integrated Android Enterprise with Intune
Solutions Architecture Windows VPN Stakeholder Engagement SSO PowerShell Office 365 Multi-factor Authentication MS SCCM MS MAM MS Active Directory Mobile Devices Mac OS JAMF Citrix Cisco ASA Cisco Azure Active Directory Android Microsoft Intune MS Azure
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Senior Security Engineer
Information Technology
Jan 2021 - Apr 2021
  • Create content for new potential customers.
  • Using predictable delivery methodologies, deliver on time with high level of quality and expected outcomes
  • Prioritize consumption of existing Managed IP (MIP
  • Standard Offering materials) overbuilding of new assets, by leveraging MIP added to the Campus project site. Actively provide feedback on IP, report IP Gaps and submit IP to be considered for harvesting and curation
  • Act as a trusted advisor collaborating with key stakeholders (Product groups, CTO/SAO Solution Architects, Account Aligned teams and other Domains, etc.) while contributing to the success of others
  • Identify opportunities to influence the ratio of delivering cloud services versus on-premises focused services
  • Maintain skills and accreditations in OneProfile to deliver new services and offerings as agreed with my manager
  • Assist Customer with Deployment of Windows 10, Intune Mobile Device Management, Intune Mobile Application Management, Azure Information Protection, Conditional Access, Multi-Factor Authentication, Azure Advanced Threat Protection, Identity Protection Privilege, Identity Management, Cloud App Security, Bit locker, Co-Management Window Defender Threat Protection, Mac Os, Cloud Managed Gateway, Windows 10 Update Ring, Sccm, Hybrid Active Directory Environment, Azure Active Directory Connect0 SSO, ADFS, Jamf Integration, Duo, NPS Server, Radius, Citrix, Cisco ASA Vpn, Azure Security, AppLocker, Application Guard, Credential Guard, Advance Threat Analytics for 20.000-80,000 users.
  • Perform Mobility Migration from AirWatch to Intune
  • Perform Mobility Migration from MobileIron to Intune
  • Perform Mobility Migration from Maas360 to Intune
  • Provided Customers with Powershell Scripts for Intune
  • Provide Customer with Powershell Scripts for Modern Auth
  • Provide Customer with Powershell Scripts for Assign Office 365 License to Users
  • Used Hyper V to create Virtual Machines for a POC for my customers
  • Developed a 3-5-year road map for the customers
  • Integrated Apple DEP/Business Manager with Intune
  • Integrated Apple School Manager with Intune
  • Integrated Android Enterprise with Intune
Azure Active Directory Cisco Cisco ASA Citrix Hyper-V Mobile Devices MS Active Directory MS Azure MS MAM PowerShell VPN Windows Microsoft Intune Mac OS MS SCCM JAMF Office 365 Android Security Engineer Solutions Architecture SSO
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Senior Office 365 Engineer
Information Technology
Apr 2020 - Jan 2021
Atlanta, GA
  • Provide Consultancy expertise and Business Case Estimates, as requested.
  • Responsible for producing Infrastructure Engineering deliverables meeting or exceeding established
  • Responsible for maintaining effective and consistent communication within your team, with engineering peers, and the resources in other IT groups.
  • Provides Level 4 support to Operations in the field of expertise
  • Subject Matter Expert in Enterprise Mobility and Security
  • Responsible for deploying Intune Mobile Device Management, Intune Mobile Application Management, Azure Information Protection, Conditional Access, Multi-Factor Authentication, Azure Advanced Threat Protection, Identity Protection Privilege, Identity Management, Cloud App Security, Bit locker, Co-Management Window Defender Threat Protection, Mac Os, Cloud Managed Gateway, Windows 10 Update Ring, Sccm, Hybrid Active Directory Environment, Azure Active Directory Connect0 SSO, ADFS, Jamf Integration, Duo
Azure Active Directory Mobile Devices MS Active Directory MS Azure MS MAM MS SCCM Office 365 Windows Microsoft Intune Mac OS JAMF SSO
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Infrastructure Analyst II
Information Technology
Jan 2020 - Apr 2020
Charlotte, NC
  • Provide enterprise-level support of technologies needed for infrastructure and business applications on mobile devices.
  • These technologies specifically include, but are not limited to Microsoft Intune, JAMF, and Cellular Device Management.
  • Integrate software products to enable usage, support, and monitoring of iOS and Android mobile devices.
  • Facilitate the life cycle of corporate-owned cellular devices including phones and hot spots.
  • Manage relationships with carriers. Develop and maintain routine work procedures and define the standard installation and upgrade methodologies. Responsibilities may include
  • Evaluate, acquisition, installation, integration testing, upgrading components, and performance monitoring. Responsibilities & Duties:
  • Work with Audit and Cybersecurity to adhere to Corporate Mobile Device compliance and mitigate security vulnerabilities
  • Performs Health Checks and log analysis on Windows and Linux Servers
  • Plans, designs, installs, and/or supports computer systems.
  • Facilitates technical and business planning for upgrades.
  • Provides technical guidance related to software and hardware to members of the IT staff.
  • Coordinates hardware and software upgrades with other areas of IT or other business units.
  • Prepares activity and progress reports regarding individual and project activity.
  • Keeps abreast of mobile device development trends for iOS &Android
Compliance Linux Mobile Devices Windows Performance Monitoring Microsoft Intune JAMF iOS Integration Testing Cyber Security
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Enterprise Mobility Security Consultant
Information Technology
Jul 2018 - Sep 2019
Charlotte, NC
  • Using predictable delivery methodologies, deliver on time with high level of quality and expected outcomes
  • Prioritize consumption of existing Managed IP (MIP
  • Standard Offering materials) overbuilding of new assets, by leveraging MIP added to the Campus project site. Actively provide feedback on IP, report IP Gaps and submit IP to be considered for harvesting and curation
  • Act as a trusted advisor collaborating with key stakeholders (Product groups, CTO/SAO Solution Architects, Account Aligned teams and other Domains, etc.) while contributing to the success of others
  • Identify opportunities to influence the ratio of delivering cloud services versus on-premises focused services
  • Maintain skills and accreditations in OneProfile to deliver new services and offerings as agreed with my manager
  • Assist Customer with Deployment of Windows 10, Intune Mobile Device Management, Intune Mobile Application Management, Azure Information Protection, Conditional Access, Multi-Factor Authentication, Azure Advanced Threat Protection, Identity Protection Privilege, Identity Management, Cloud App Security, Bit locker, Co-Management Window Defender Threat Protection, Mac Os, Cloud Managed Gateway, Windows 10 Update Ring, Sccm, Hybrid Active Directory Environment, Azure Active Directory Connect0 SSO, ADFS, Jamf Integration, Duo, NPS Server, Radius, Citrix, Cisco ASA Vpn, Azure Security, AppLocker, Application Guard, Credential Guard, Advance Threat Analytics for 20.000-80,000 users.
  • Perform Mobility Migration from AirWatch to Intune
  • Perform Mobility Migration from MobileIron to Intune
  • Perform Mobility Migration from Maas360 to Intune
  • Provided Customers with Powershell Scripts for Intune
  • Provide Customer with Powershell Scripts for Modern Auth
  • Provide Customer with Powershell Scripts for Assign Office 365 License to Users
  • Used Hyper V to create Virtual Machines for a POC for my customers
  • Developed a 3-5-year road map for the customers
  • Integrated Apple DEP/Business Manager with Intune
  • Integrated Apple School Manager with Intune
  • Integrated Android Enterprise with Intune
Solutions Architecture Windows VPN Stakeholder Engagement SSO RADIUS Office 365 Multi-factor Authentication MS SCCM MS MAM MS Azure MS Active Directory Mobile Devices Mac OS JAMF PowerShell Citrix Cisco ASA Cisco Azure Active Directory Microsoft Intune Android
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Enterprise Mobility Security SME
Information Technology
Jun 2017 - Jul 2018
Charlotte, NC
  • Provide remote support assistance to the customer to help set up the required configuration activities as listed in the detailed phase descriptions.
  • Provide available documentation and software tools, admin consoles, and scripts to help customers reduce or eliminate configuration tasks.
  • Work with the customer to begin the setup of Intune, AADP, and Intune App Protection.
  • Define which eligible services customers want to start.
  • Provide an administrative overview.
  • Provide guidance about:
    • DNS, network, and infrastructure needs.
    • Client needs (Internet browser, client operating system, and services' needs).
    • User identity and provisioning.
    • Enabling eligible services that have been purchased and defined to be part of the onboarding.
    • Establish the timeline for remediation activities.
    • Provide a remediation checklist.
    • Hold conference calls with customers according to the agreed-upon schedule to review the progress of the remediation activities.
    • Assist with running tools to identify and remediate issues and with interpreting the results.
  • Provide guidance about:
    • Activating Microsoft online service tenant.
    • Configuring TCP/IP protocols and firewall ports.
    • Configuring DNS for eligible services.
    • Validating connectivity to Microsoft online services.
  • Provide guidance about:
    • Licensing customer end-users.
    • Configuring identities to be used by Intune, by either leveraging your on-premises Active Directory or cloud identities.
    • Adding users to your Intune subscription, defining IT admin roles, and creating user and device groups.
  • Configuring your Mobile Device Management MDM) authority, based on customers management needs, including:
    • Setting Intune as your MDM authority when Intune is the customers’ only MDM solution or is in conjunction with Mobile Device Management for Office 365.
    • Setting System Center Configuration Manager as your MDM authority if you have an existing implementation of Configuration Manager and you want to expand its management capabilities with Intune
Timeline Office 365 Network Infrastructure TCP/IP MS Active Directory Mobile Devices Microsoft Intune MS MDM DNS
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Office365 Widget Onboarding Engineer
Information Technology
Jun 2016 - Jun 2017
Charlotte, NC
  • Utilize the company IP and assets across partners, Enterprise services engineering and support teams, field sales organizations, and Office 365 business groups.
  • Developing exceptionally strong and transparent working relationships with the aforementioned teams to deliver expected customer and business results.
  • Troubleshooting skills in connectivity and migrations
  • Cloud competency understanding of services and the complexity of the issues that arise in migrations and deployment to the cloud.
  • Outlook Anywhere main protocol for Office365
  • Execute, manage and lead a set of Office 365 customers and partners thru the Onboarding technical process.
  • Assist Office 365 customers and partners with the configuration of onboarding tools and processes technology
  • Analyze, develop and communicate key Onboarding process and technology improvement feedback for Office 365 Onboarding and the entire deployment cycle.
  • Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs.
  • Self-driven engaging Onboarding Engineer with a proven history of demonstrated technical skills and leadership
  • Windows 10/Server 2012
  • Azure Ad Connect Setup
  • Deployed SharePoint Online, Yammer, OneDrive for Business, Skype
MS Azure MS SharePoint Windows Skype Sales Office 365 Microsoft Intune
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SharePoint Administrator (Project Position)
Information Technology
Feb 2016 - Apr 2016
Jacksonville, FL
  • Respond to requests for technical assistance in person, ticket system, phone, and email
  • Designed a Global SharePoint Site for the entire research and development team
  • Designed subsites for each global research and development team
  • Provided training to the users on how to upload a document, create a folder, and set up document libraries
  • Office 365 Migrations
  • Provides friendly, courteous, and quality support to all users
  • Follow Support and company-related procedures all IT
  • Deployed SharePoint Sites and Document Libraries, Provide SharePoint and OneDrive for business to the end-users
MS SharePoint Office 365 Training
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IT Support Specialist (Temp Position)
Information Technology
Jun 2015 - Aug 2015
Palm Beach, FL
  • Troubleshooting and general maintenance relating to the operating system, network, application software, and devices
  • Setup computers, standard office equipment, telephone system equipment, and mobile phones.
  • Assist with server and infrastructure upgrades and expansions.
  • Assist in maintaining data integrity and network security, including preventative maintenance and documentation as needed.
  • Provided end-user support for 3500 employees in an Enterprise environment
  • Proficiency in Microsoft Office 2007/2010/2013/ Office 365
  • Printer Support TCP/IP settings, etc.
  • Password resets, account activation/deactivation
  • Installed network printers and Troubleshooting printer connectivity problems.
  • Windows XP/Windows 7/ Windows 8/8.1/ Windows Server 2008r2/Windows Server 2012r2/ Windows Client/ Mac OX
  • Able to use Remote Sessions LogMeIn Rescue, VNC, etc.
  • Created new employee accounts in Windows server 2008 active directory
  • Troubleshot printer issues
  • Follow Support and company-related procedures all IT
  • Identify and escalate situations requiring urgent attention to management
  • Stay current with fundamental operations of relevant software, hardware, and other equipment
  • Setting up a video conference with cisco jabber
  • Setting up the mobile device using Air watch
  • Reimage pc and Rebuilding Pc
Database Upgrades Office 365 Printers Windows XP Windows 8 Windows 7 Windows TCP/IP Windows Server Network Security MS Active Directory Mobile Devices Microsoft Office Mac OS Cisco Mac OS Microsoft Office MS Active Directory Mobile Devices Office 365 Windows TCP/IP Network Security Employ Printers Database Upgrades Database Maintenance
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SharePoint Support Engineer
Information Technology
Jan 2014 - May 2015
Boca Raton, FL
  • Provides friendly, courteous, and quality support to all users
  • Respond to incoming telephone calls, voicemails, web submissions, emails, chats, and face to face requests for assistance from users experiencing problems
  • Transfer data to OneDrive for Business Route and escalate incidents & work orders to appropriate resources
  • Follow Support and company-related procedures all IT
  • Identify and escalate situations requiring urgent attention to management
  • Stay current with fundamental operations of relevant software, hardware, and other equipment
  • Respond to requests for technical assistance in person, ticket system, phone, and email
  • Ability to learn and apply technical information in a fast-paced, demanding work environment Working knowledge of relevant software, hardware, and other equipment, Able to use Remote Sessions LogMeIn Rescue, VNC, etc.
  • Password resets, account activation/deactivation in active directory
  • Proficiency in Microsoft Office 2007/2010/2013/ Office 365
  • Windows XP/Windows 7/ Windows 8/8.1/Mac OX
  • Setting up Office 365 account
  • Supported 10,000 end-users
  • Office 365 Migrations
  • Created document libraries in SharePoint
  • Created workflows
  • Used info design
MS Active Directory MS SharePoint Office 365 Windows Windows XP Windows 8 Windows 7 Microsoft Office Mac OS Mac OS Microsoft Office MS Active Directory Office 365 Windows
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Escalation Engineer
Information Technology
Feb 2013 - Jan 2014
Delray Beach, FL
  • Provides friendly, courteous, and quality support to all users
  • Respond to incoming telephone calls, voicemails, web submissions, emails, chats, and face to face requests for assistance from users experiencing problems
  • Research questions, technical issues, error messages, etc using available information resources
  • Supervise and all Tier 1 Technicians with their Escalation issue
  • Follow all IT Support and company-related procedures
  • Identify and escalate situations requiring urgent attention to management
  • Stay current with fundamental operations of relevant software, hardware, and other equipment
  • Refer major hardware or software problems or defective products to vendors
  • Suggests improvements to current processes to improve productivity
  • Ability to learn and apply technical information in a fast-paced, demanding work environment
  • Proficiency in Microsoft Office 2007/2010/2013/ Office 365
  • Printer Support TCP/IP settings, etc.
  • Password resets, account activation/deactivation
  • Installed network printers and Troubleshooting printer connectivity problems.
  • Windows XP/Windows 7/ Windows 8/8.1/ Windows Server 2008r2/Windows Server 2012r2/ Windows Client/ Mac OX
  • Create Accounts in Windows Server 2008
  • Able to use Remote Sessions LogMeIn Rescue, VNC, etc.
  • Application Support for QuickBooks
  • Got promoted from Tier 1Tech
  • Supported 5000 end-users
TCP/IP Windows Windows Server Windows XP Windows 8 Windows 7 quickbooks Printers Office 365 Mac OS Mac OS Microsoft Office Application Support Office 365 Scala TCP/IP Windows Printers
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Help Desk Technician
Information Technology
Jan 2010 - Jan 2013
West Palm Beach, FL
  • Suggests improvements to current processes to improve productivity
  • Set up a network for small business customers using Windows Server 2008
  • Complete warranty repairs work as necessary
  • Knowledge and experience of customer service practices
  • Knowledge of relevant software, hardware, and other equipment, including but not limited to Windows XP/Windows 7/ Windows 8/8.1/ Windows Server 2008r2/Windows Server 2012r2/ Windows Client/ Mac OX
  • Proficiency in Microsoft Office 2007/2010/2013/ Office 365
  • Installed network printers and Troubleshooting printer connectivity problems
  • Used Remote Sessions LogMeIn Rescue, VNC, etc.
  • Password resets, account activation/deactivation
  • Supported over 200 end-users
  • Setup Cisco VOIP phones
  • Reimage Pc and Rebuild Pc
Office 365 Printers Windows XP Windows Server Windows 8 Windows 7 Windows VoIP Mac OS Cisco Mac OS Microsoft Office Office 365 VoIP Windows Printers Customer Service
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Information Security and Cyber Security
Southern New Hampshire University 2022
Associate's in Network Systems Administrator
ITT Technical Institute 2014
Certifications
Office 365 70-346 Certification Completed
Dell Certification 2013(DCSE) Client Soft skills
Dell Certification 2013 (DCSE) Windows 8
Dell Certification 2013 (DCSE) Force 10 Field Awareness
Microsoft Technology Associate Certification Windows 7
Strayer University Information Systems: Python, Linux
Challenge Academy Computer
Active [Secret] Security Clearance
Skills
Office 365
2021
10
Windows
2021
9
Mac OS
2021
8
Cisco
2021
5
Microsoft Office
2015
5
MS Active Directory
2021
5
Windows 7
2015
5
Windows 8
2015
5
Windows XP
2015
5
Microsoft Intune
2021
4
Mobile Devices
2021
4
Printers
2015
4
Printers
2015
4
Windows Server
2015
4
Customer Service
2013
3
MS Azure
2021
3
VoIP
2013
3
VoIP
2013
3
Azure Active Directory
2021
2
JAMF
2021
2
MS MAM
2021
2
MS SCCM
2021
2
MS SharePoint
2017
2
SSO
2021
2
TCP/IP
2018
2
Android
2021
1
Cisco ASA
2021
1
Citrix
2021
1
DNS
2018
1
Microsoft Office
2015
1
MS MDM
2018
1
Multi-factor Authentication
2021
1
Network Infrastructure
2018
1
PowerShell
2021
1
RADIUS
2019
1
Sales
2017
1
Skype
2017
1
Solutions Architecture
2021
1
Stakeholder Engagement
2021
1
Timeline
2018
1
VPN
2021
1
Application Support
2014
1
Compliance
2020
1
Cyber Security
2020
1
Database Design
2016
1
Database Maintenance
2015
1
Database Upgrades
2015
1
Database Upgrades
2015
1
Employ
2015
1
Hyper-V
2021
1
Integration Testing
2020
1
iOS
2020
1
Linux
2020
1
MS EMS
2021
1
Network Security
2015
1
Network Security
2015
1
Performance Monitoring
2020
1
quickbooks
2014
1
Scala
2014
1
Security Engineer
2021
1
Training
2016
1